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Retailers have long known that customers won’t shop at their stores if they don’t provide a satisfying buying experience, but finding ways to consistently meet customer expectations has been difficult. That’s where a new tool from AMR Research comes in. The company recently created a self-…
Six Sigma is fairly new to the financial services sector, but the methodology’s many successes and challenges in the industry will be the focus of an upcoming conference. The Strategic Research Institute is hosting the second-annual Six Sigma Strategy for Financial Services conference, which will…
Atos Consulting recently announced its plan to release a new Six Sigma practice based on PowerSteering software. Atos Consulting and PowerSteering have a long-standing marketing partnership and share several major clients. The new Six Sigma solution will be distributed to both company’s clients,…
Equitant recently hired a Six Sigma Master Black Belt to be its European director of operations. Dermot Ainsworth has a long work history with General Electric and has served as manufacturing manager for the company’s European sheet and film business, production sales inventory director for GE…
Northrop Grumman Corp. recently appointed a vice president for Six Sigma, among five other new vice presidents. Ron Smith will be in charge of implementing and overseeing Six Sigma in Northrop Grumman’s Space Technology Center, where the company develops a broad range of systems and products for…
The Shanghai Association for Quality recently recognized eight Chinese businesses with awards for their innovative and successful Six Sigma implementations. It was the first time the SAQ issued the awards, highlighting the growing popularity of Six Sigma in China. The winning businesses represented…
The upcoming Quality Institute for Healthcare: Redesigning Systems of Care conference will feature seminars and keynote addresses from several important members of the quality community. The conference, to be held Feb. 14–16 at the Hyatt Regency New Orleans, is designed to detail the quality tools…
DNV Certification recently acquired CoreRatings, a leading European corporate responsibility rating agency. The acquisition recognizes the need for companies to provide more transparent and reliable information for investors. The combined expertise of DNV and CoreRatings will allow DNV to provide…
The Juran Institute recently released its educational Quality Minutes series on DVD and by subscription. The series is made up of 98 case stories that illustrate and reinforce how performance improvements helped organizations break through to success. Covering six wide-ranging libraries of interest…
In an effort to bolster consumer confidence in food supplies, the Food Marketing Institute (FMI) recently selected the American National Standards Institute to accredit the certification bodies that audit suppliers under the FMI’s Safe Quality Food program. The agreement is a pilot program aimed at…
R/D Tech Inc. recently acquired Staveley NDT Technologies, a provider of high-performance nondestructive testing equipment and sensors. Earlier this year, R/D Tech also acquired the nondestructive testing company Panametrics, and in 2003, bought out NDT Engineering, a supplier of eddy current…
An upcoming conference sponsored by the International Society of Six Sigma Professionals and Raytheon Co. will examine the many ways Six Sigma can be used to improve business processes.Six Sigma practitioners from such major companies as Dow Chemical, Seagate Technologies, Johnson & Johnson,…
Six Sigma Qualtec recently released an enhanced version of its popular SixNet Intelligence software. The enhanced version integrates balanced and general business scorecards, and reflects a sharpened focus on customer needs, reports Six Sigma Qualtec. Internal research shows that customers want…
General Physics Corp. recently appointed Sheri Olinyk to its operational excellence consulting division. Olinyk, a Six Sigma Master Black Belt, has been assigned to work with General Physics’ Deltapoint steel mill and automotive customers. She has worked for Allied Signal/Honeywell and has…
TSYS recently appointed Jeanne McDowell as the new executive to lead its continuing deployment of Six Sigma.For more than 20 years, TSYS has delivered advanced technology and enhanced value to many of the world’s leading companies, making it possible for hundreds of millions of consumers to use…
The Lincoln Electric Co. recently earned Ford Motor Co.’s Q1 approval. Lincoln Electric credits the use of Six Sigma practices in its welding consumables manufacturing facility with helping it earn the approval.The designation recognizes Ford suppliers that demonstrate manufacturing excellence,…
As of Jan. 1, a new accreditation body formed by the American National Standards Institute and the American Society for Quality will replace the ANSI-RAB National Accreditation Program as the U.S. national accreditation body. ANSI-RAB National Accreditation Program, or ANAB, as the new…
If you’ve ever wanted to be a Baldrige Award examiner, this may be your shot. The Baldrige National Quality Program is now accepting applications to fill positions for 2005 award examiners in each of five categories: manufacturing, service, small business, health care and education. Notification…
Quality Vision International Inc. recently announced that Vijay Patel is the new president of View Engineering Inc.Patel, who has worked for View Engineering for more than 20 years, has a strong background in technical and market management. QVI, View Engineering’s parent company, reports that it…
Indo Gulf Fertilisers Ltd. recently became one of the first Indian companies to receive the prestigious Deming Application Prize. Indo Gulf is among the largest and most cost-efficient private-sector fertilizer companies in India. It manufactures and markets urea, a nitrogenous fertilizer under the…
Quality Systems Integrators recently introduced an online application that provides employee tests, quizzes, corrective action and compliance to ISO standards and FDA 21 CFR Part 11. The new product is an add-on to the TMSWEB Training and Document Management System, is completely Web-based and…
After months of development, the International Organization for Standardization published a revised version of its ISO 14001 standard on Nov. 15.The changes are mostly procedural in nature, and include: Clause 4.1 “Scope”—Requires that companies describe activities, products, operations and…
President George W. Bush and Commerce Secretary Don Evans recently announced four winners of the 2004 Malcolm Baldrige National Quality Award. The winners are The Bama Co., in the manufacturing category; Texas Nameplate Co. Inc., in the small business category; Kenneth W. Monfort College of…
A quality college in Dubai recently announced the establishment of an award in honor of H. James Harrington, Ph.D. Harrington, a Quality Digest columnist and founder of the Harrington Institute, is a leading quality consultant who frequently works in Dubai. The Harrington Best TQM Thesis Award was…
A new organization for data and information quality managers recently formed, the International Association for Information and Data Quality, offers information and resources to help data quality professionals solve quality problems in their organizations. Noting that poor data quality costs…