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After two years of steady increases, customer satisfaction with goods and services purchased and consumed in the United States has taken a dramatic downturn, according to the latest American Customer Satisfaction Index. The ACSI for the fourth quarter of 2004 was 73.6, down from 74.3, the largest…
Excellus BlueCross BlueShield recently received Case Management Accreditation from URAC, a Washington, D.C.-based health care accreditation agency that establishes quality standards for the health care industry. URAC’s standards require insurers to establish a process to assess, plan and implement…
Eastman Kodak Co. recently acquired OREX, a provider of nondestructive test equipment for specialty medical facilities. OREX has 84 employees, is headquartered in Yokneam, Israel, and is now part of Kodak’s Health Group’s Non-Destructive Testing group, which produces KODAK INDUSTREX digital systems…
The National Committee for Quality Assurance recently released a draft of its new Quality Plus standard. Comments on the draft are due by April 18. The standard, compliance to which is voluntary, identifies organizations that have adopted innovative practices or that promote quality care. It…
Most experts don’t see an end to the offshoring trend, but with an estimated half of all offshoring operations falling short of expectations, companies considering sending their operations overseas have to consider the risks—not merely the rewards—of doing so. The findings come from a report, “…
PowerSteering has acquired Breakthrough Management Group Inc.’s software assets. The two companies have entered into an agreement in which BMG will offer its project tracking software along with the complete suite of PowerSteering software. BMG will continue to provide Six Sigma solutions worldwide…
It was 25 years ago that Philip Crosby’s watershed book, Quality is Free, was published—a landmark that Philip Crosby Associates will celebrate all year long. At a time when peers such as Deming, Ishikawa and Juran were focusing on the highly technical aspects of quality measurement and control,…
The largest North American trade show dedicated to innovation in manufacturing opens this week in Chicago. National Manufacturing Week features a Manufacturing Town Hall panel discussion with top government and trade officials, the National Association of Manufacturers’ 2005 Annual Survey and the…
The National Committee for Quality Assurance and the American Board of Internal Medicine will offer a new program to physicians seeking to maintain their ABIM certification and the opportunity to more easily earn a new distinction: recognition from NCQA and its partners. The agreement will allow…
Canada’s National Quality Institute will host an April networking event focusing on mental health and addiction in the workplace. The event, titled “Working Toward Mental Health and Excellence at Work in Canada,” will be held April 12 in Toronto. It will include a town hall-style panel and keynote…
Omnex Systems LLC recently released EwQMS 2.0, a software suite aimed at allowing quality managers to quickly build, approve, manage and analyze critical quality documents for continual improvement. By using a centralized repository and interchangeable software modules, EwQMS users can tailor…
The Performance Management Group recently announced plans to upgrade its management training boot camp to include team leadership, metrics and scorecard training. “Technical companies that have promoted new managers because of their technical skills find their new leaders lacking the requisite…
The American Society for Quality announced the following quality leaders as ASQ Fellows: Dr. Inteaz Alli, professor of food quality assurance at McGill University G. Dennis Beecroft, president of G. Dennis Beercroft Inc. Ronald Gary Berglund, Michigan Manufacturing Technology Center quality…
DVT Corp., a provider of innovative machine vision systems, recently upgraded its Intellect software to include new algorithms with simplified user interfaces for plant-floor technicians.The new algorithms include an application-specific toolset dedicated to bead tracking, as well as a fixed-font…
The Juran Institute and i-Solutions recently released the Initiative Deployment Manager, a software program that allows users to monitor all business initiatives in real time.With a 360-degree view of business programs, the IDM can launch projects based on methodology templates; share plans and…
Manufacturing industry analyst Bob Parker predicted in InformationWeek magazine that more manufacturing companies will combine lean and Six Sigma to improve efficiency and quality in 2005.Parker, vice president of the Manufacturing Insights group at the market research and advisory firm IDC, also…
A Swiss software company recently added a new quality analysis tool to the popular Marketing Manager for Excel software.The tool, named Quality Manager, allows marketing agents and business analysts to monitor a wide range of activities, such as traffic at call centers, the quality of ongoing…
The National Committee for Quality Assurance plans to honor several high-profile figures, including U.S. Senator Hillary Clinton and former U.S. Representative Newt Gingrich, for their contributions toward improving the quality of health care in the United States.The NCQA Health Quality Awards…
2005 marks the 125th anniversary of The L.S. Starrett Co.The company was founded in 1880 by Laroy Sunderland Starrett to market his innovative combination square tool, an item that has since become a standard in toolboxes worldwide. Starrett later developed innovative design variations to calipers…
The Turkish Standards Association will host the upcoming 49th European Organization for Quality Annual Congress. The event will be held April 25–27 in Antalya, Turkey. The theme will be “Quality: The Way to Sustainability,” and will include 30 breakout seminars examining all aspects of quality,…
Almost 60 percent of telecom executives surveyed reported that performance improvement efforts over the past three years were unsuccessful. However, the respondents judged 90 percent of the efforts to be a success. “The apparent contradiction between disappointing strategic business results and the…
The Malcolm Baldrige National Quality Award program will receive its 1,000th application in 2005, a milestone award administrators will celebrate all year long. Between 1998 and 2004, there have been 343 manufacturing applications (25 award recipients), 164 service applicants (13 recipients), 326…
AssurX Inc., a supplier of enterprise quality and compliance systems, recently introduced CATSWeb Records Management, a solution designed to assist companies in complying with corporate record retention policies. Recent high-profile corporate compliance scandals have made record retention more…
More than 1,000 health care quality experts will meet in San Francisco this week for the annual meeting of the American Health Care Quality Association.The two-day event starts Feb. 23 at the Hyatt Regency Embarcadero. It will feature keynote addresses from Don Berwick, president and CEO of the…
A new study from Best Practices LLC shows that the best performance management and measurement tactics not only affect the bottom line, but also significantly enhance employee satisfaction. Companies that heavily invest in their employees reap the rewards of their investment. Some examples include…
