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ISO/IEC Standard for IT Disaster Recovery
(ISO: Geneva) -- ISO/IEC 24762:2008—“Information technology—Security techniques—Guidelines for information and communications technology disaster recovery services” aims to offer guidance on the information and communications technologies and services necessary for disaster recovery (ICT DR) as…
NCQA Certifies Eight Software Vendors
(NCQA: Washington) -- The National Committee for Quality Assurance recently announced the certification of eight leading software vendors for their Healthcare Effectiveness Data and Information Set (HEDIS)-related software. Such software collects HEDIS-related data from health plan databases and…
Business Process Management Spring Summit
(IQPC: London) -- Top companies will be sharing their case studies at IQPC’s Business Process Management Spring Summit on April 14–17 at the Intercontinental West Miami Hotel in Miami, Florida. This event brings together first-hand business practitioners under one roof to exchange best practices on…
ISO to Develop Road Safety Standard
(ISO: Geneva) -- The International Organization for Standardization recently approved the creation of a new project committee to develop an international standard for road traffic safety management systems. The secretariat of the project committee, ISO/PC 241—“Road safety management,” has been…
Companies Introduce New Products, Keep Old Ones for Wrong Reasons
(Economist Intelligence Unit: London) -- Due to a limited understanding of the customer, one-half of consumer products, financial services, and manufacturing companies say that they find it difficult to decide which products to phase out and which to retain, and only one-third of these companies…
STLE Annual Meeting
(STLE: Park Ridge, Illinois) -- Concerned with friction and wear, the Society of Tribologists and Lubrication Engineers will hold its annual meeting and exhibition May 18–22, at the Cleveland Convention Center in Cleveland. STLE’s purposes are education, improved equipment and processes, and…
Flaws in New Consumer-Driven Health Plans
(EBRI: Wasington, D.C.) -- A relatively new health plan model that advocates hope will control rising health spending could fail if key consumer education initiatives prove ineffective, according to a study recently published by the nonpartisan Employee Benefit Research Institute.The study,…
NCQA Program to Evaluate Patient-Centered Medical Homes
(NCQA: Washington, DC) -- The National Committee for Quality Assurance launched a new version of its Physician Practice Connections (PPC) program designed to assess how medical practices are functioning as patient-centered medical homes. The new Physician Practice Connections—Patient-Centered…
Pharmacy Call Ahead Program Saves Time and Money
(ScripNet: Las Vegas) - To ease the availability of prescription medications to injured workers, ScripNet, a pharmacy benefits manager, is saving time and money with its innovative Call Ahead Program.“We launched the Call Ahead Program over a year ago to make it easier on the injured worker, to…
Efficiency Improvement Through Adoption of New Health Care Data-Mining Technology
(Siemens Healthcare: Orlando, Florida) -- Siemens health care data-mining tool, Soarian Quality Measures, replaces time-consuming manual chart reviews with highly accurate and automated chart abstraction of quality measures, as defined by the Centers for Medicare and Medicaid Services and The…
A Six Sigma RFID Technology Partnership
(TAGSYS: Düsseldorf, Germany ) -- TAGSYS, a provider of item-level radio frequency identification (RFID) infrastructure systems, recently announced a technology partnership with Sirit Inc., a provider of RFID reader technologies. The combination of TAGSYS’ RFID systems and software with Sirit…
Unified Six Sigma Offering
(IDS Scheer: Orlando, Florida) -- Customers need business process management (BPM) to constantly align their processes with business needs. ARIS Six Sigma combines IDS Scheer’s proven business process excellence approach and Six Sigma’s statistics-driven view. This not only guarantees…
Quality Assurance & Training Connection (QATC) Association Announced
(SWPP: Nashville, Tennessee) -- The Society of Workforce Planning Professionals and The Call Center School are pleased to announce the formation of the Quality Assurance & Training Connection (QATC) as an association and resource for those in the call center industry responsible for quality…
RABQSA Launches Food Safety Auditor Scope
(RABQSA: Sydney, Australia) -- RABQSA International Inc. is officially launching the Australian Pork Industry’s Moisture Infused Pork (MIP) Food Safety Auditor Scope, developed in liaison with industry and Australian Pork Limited (APL).“Australian Pork Limited is leading the way in using the RABQSA…
In Memoriam, Joseph M. Juran (1904–2008)
(Juran Institute: Southbury, Connecticut) -- Joseph M. Juran, Ph.D., noted author and a founder of modern quality management, died on February 28 from natural causes.“Dr. Juran recently told me that he wanted everyone to know he had a wonderful life and hoped that his contributions to improving the…
Shingo Prizes to be Awarded in Dallas
(The Jon M. Huntsman School of Business, Utah State University: Logan, Utah) -- The 20th Shingo Prizes will be awarded in Dallas, Texas, March 31–April 3. The Jon M. Huntsman School of Business of Utah State University will stage its annual conference and awards ceremony at the Adam’s Mark Hotel…
WESTEC Focuses on Promoting Careers
(SME: Los Angeles) -- The Society of Manufacturing Engineers’ WESTEC 2008 Exposition and Conference will take place March 31–April 3 at the Los Angeles Convention Center. The largest annual machine tools and advanced manufacturing event in North America, WESTEC connects manufacturing professionals…
Customer Satisfaction Drops Again, e-Commerce Reaches All-Time High
(ACSI: Ann Arbor, Michigan) -- Satisfaction with the goods and services that people in the United States buy declined in the fourth quarter of 2007, according to a report recently released by the University of Michigan’s American customer satisfaction index (ACSI). The index fell to 74.9 on the…
Safer Streets for Disabled Persons
(ISO: Geneva) -- Equipping pedestrian street crossings with acoustic and tactile signals to help disabled persons was a step forward. The problem is that they vary from one country to another. Now, a new ISO standard provides the basis for harmonizing such signals on a worldwide basis.The aim of…
Obesity Screening Added to HEDIS 2009
(NCQA: Washington) -- Two new measures focusing on obesity in children and adults highlight the additions to the Healthcare Effectiveness Data and Information Set, released recently for public comment by the National Committee for Quality Assurance. Two other additions to the 2009 edition of HEDIS…
Metris Acquires Industrial CT Company X-Tek
(Metris: Leuven, Belgium) -- Metris has recently announced that it has signed a share purchase agreement with the shareholders of X-Tek Group for the purchase of 100 percent of the X-Tek stock. The X-Tek purchase fits in the Metris acquisition strategy to strengthen its product portfolio with…
Metronor’s Next-Generation Boresight System to Replace Hawk Legacy Boresight System
(Metronor AS: Nesbru, Norway) -- BAE Systems has awarded Metronor AS an additional Harmolign boresight system contract. The contract covers development and supply of a new configuration of the Harmolign boresight system for BAE Systems’ Hawk jet trainer. The system will replace a legacy…
API Launches New Measurement Services Company
(API Technical Services LLC: Newport News, Virginia) -- API Technical Services LLC is pleased to announce that it has formally started operations as of January 2008. API Technical Services is a new metrology services company, wholly owned by Automated Precision Inc. (API) and is based in Newport…
Geomagic Studio 10 Now Shipping
(Geomagic: Research Triangle Park, North Carolina) -- Geomagic is now shipping Geomagic Studio 10, the latest version of its digital reconstruction software, and offering a free 90-day trial through it’s web site, www.geomagic.com.Geomagic Studio 10 features an optional surfacing module called…
Audi Partners with Delcam
(Delcam plc: Birmingham, United Kingdom) -- Software from Delcam and support from AZtech have helped VMP Team Audi to a successful season.VMP Team Audi has entered into a partnership with Delcam’s South African reseller AZtech covering the supply of software, hardware, and support. Following…

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