Craig Cochran
Supplier management is one of the most troublesome disciplines within a management system. There’s nothing inherently difficult about it, though. Companies make it difficult by instilling the process...
Ronald J. Bowen
After undergoing an often costly and usually painful process to achieve ISO 9001:2000 registration, organizations invariably ask, "What do we do now to ensure that we maintain our registration and...
Denise Robitaille
Do not ever, ever, do anything just to please an auditor. This is quickly becoming one of my new favorite mantras. For many individuals, this statement would seem to be self-evident, and yet there...
Denise Robitaille
When is faster not better? In our warp-speed, 21st-century lives, getting the task completed on time--or ahead of time or before the competition--has become a goal in itself. We want this project...
Radley M. Smith, Roderick A. Munro and Ronald J. Bowen
Under QS-9000, suppliers relied on the Supplier Quality Requirements Task Force for guidance and direction in dealing with questions related to the standard’s requirements. With the global...
Craig Cochran
Editor’s story update 6/15/2017: This article was originally published on our site in 2004. Although it references ISO 9001:2000 rather than the current version of the quality management standard,...
Jim Mroz
What roles do quality and quality management systems play in a business sector facing revolution? The term isn’t too strong for what’s currently underway in the telecommunications industry....
Robert H. King Jr.
Contrary to what alarmists with an interest in fueling controversy might say, ISO 9001 is still on the rise-and with good reason. The standard is capable of producing the desired results (i.e.,...
Frank Holland
Many Americans feel like the winds of change have blown away from them. They turn out on Election Day to provide a gust that blows back to local, state and federal power centers, where the clashing...
