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Analyzing Observational Data
Donald J. Wheeler
Most of the world’s data are obtained as byproducts of operations. These observational data track what happens over time and have a structure that requires a different approach to analysis than that used for experimental data. An understanding of this approach will reveal how Shewhart’s generic,…
Think Differently—Sometimes
Sachin Waikar
‘Diversity means lots of things,” says Amir Goldberg, an associate professor of organizational behavior at Stanford Graduate School of Business. “These days, it evokes the idea of race or gender, but it’s also about how people think.” Beyond their demographic differences, people working in a group…
Are Your Leaders Missing Vital Information Due to the MUM Effect?
Gleb Tsipursky
A tall, thin man in his late 50s approached me after my closing keynote for a manufacturing association conference on how leaders can avoid business disasters. He looked distraught and agitated. I hoped he wasn’t angry with something I said. Mark introduced himself and asked me to tell him more…
Middle Managers: The Forgotten Heroes of Innovation
Ben Bensaou
For many organizations, the biggest challenge of innovation isn’t coming up with good ideas—it’s making sure those good ideas are noticed and acted upon. This is a particular challenge for multinationals, such as global pharmaceutical and health company Bayer, which have thousands of staff spread…
Is It Possible to Realign the Supply Chain?
Lisa Anderson
Global supply-chain disruptions are rampant. Manufacturers and business owners now routinely deal with triple and quadruple lead times, widespread shortages, escalating prices, and transportation delays. Every link in the supply chain is out of alignment. Think of the imbalance as a sixth-grader on…
Building Machines That Work for Everyone
Tahira Reid, James Gibert
People interact with machines in countless ways every day. In some cases, they actively control a device, like driving a car or using an app on a smartphone. Sometimes people passively interact with a device, like being imaged by an MRI machine. And sometimes they interact with machines without…
Four Tips for Employee Engagement
Mike MacPherson
For managers seeking to boost employee engagement, this is something that can only be earned, not enforced. If the past two years have shown us anything, it’s that genuine employee enthusiasm, motivation, and drive at work come from a passion for the work. No amount of free lunches, ping-pong…
How AI and Machine Vision Are Changing Welding
Emily Newton
Welding technology has progressed over the years, thanks to innovations that improve accuracy and overall productivity. Some advances have been in welding automation handled by advanced robots. Other breakthroughs rely on artificial intelligence (AI) and machine vision for better defect detection.…
MIT Startup Exchange Creates Powerful Synergies
Daniel de Wolff
Most successful entrepreneurs know that simply inventing a smart or disruptive technology isn’t enough to make customers come running. Among other things, business development involves connecting with the right people in the corporate hierarchy. Yet aspiring entrepreneurs often underestimate the…
Independent Auto Dealerships: An American Gray Swan?
Ryan E. Day
Chickens come home to roost, and canaries meet their demise in coal mines. But hey, we knew there was a high probability of each happening eventually, right? However, when a black swan shows up with severe impact and consequences, everyone is caught off guard. I’m wondering if it’s a black swan…
Refocusing Your Customer-Facing Associates
Chip Bell
It all started when we drove up to the speaker menu at a quick-service restaurant. “Can I take your order?” the attendant coldly barked. When my wife, on hearing the deep voice of the attendant, politely said, “Thank you, sir,” she got back a sharp, “It’s ma’am.” The attendant bristled with…
What Manufacturers Should Know About AI
Mark Hembree
From asking Siri to suggest a nearby restaurant to programming a drone flight on Mars, artificial intelligence (AI) has become a part of everyday life—and its presence and influence will inevitably grow. What do manufacturers need to know about it? First of all, it’s already here. Capgemini…
Cobots: Safety, Training, and Ethical Considerations for Employers
Rebecca Saenz
There are three key things cobot developers and employers using cobots must remember when considering implementation: 1) human life takes precedence, 2) human life takes precedence, and 3) human life takes precedence. Dictionary.com defines cobot as “a computer-controlled robotic apparatus that…
Ten Reasons to Put Mentoring at the Top of Your List
Bert Thornton, Sherry Hartnett
The past two years have been tough. Many of us are feeling bogged down, burned out, and wary of what the future holds. But instead of creeping into 2022 with a sense of dread, what if you bounded into it with optimism and confidence? Yes, there’s a way to revitalize your career, your outlook, and…
The Most Common Mistakes in Crisis Communication
Josh Wilson
Paraphrasing Winston Churchill, Rahm Emanuel, a former White House chief of staff and Chicago mayor, famously quipped that you never want a serious crisis to go to waste. Few of us will face the number of crises that a big-city mayor or a presidential aide may deal with in a day, but we still need…
Technology Takes a Front Seat for Manufacturers Navigating the Pandemic
Megan Wallin Kerth
In the wake of manufacturing and chip shortages, some may think that Covid-19 slowed down production on the whole as supply chain issues and remote work presented significant obstacles for manufacturers. However, there were both struggles and some unexpected benefits that arose as professionals…
Why Ethics Must Be Paramount in Quality
William A. Levinson
The U.S. Military Academy’s Honor Code says that “A Cadet will not lie, cheat, steal, or tolerate those who do.” Lt. Gen. Darryl A. Williams, the USMA’s superintendent, elaborated, “The tenets of honorable living remain immutable, and the outcomes of our leader development system remain the same,…
AI for Small and Medium-Sized Companies
Katie Rapp
For manufacturers, artificial intelligence (AI) can be a game changer. Greater efficiencies, lower costs, improved quality, and reduced downtime are just some of the potential benefits. This technology isn’t just for large manufacturers. High-value, cost-effective AI solutions are more accessible…
Can AI Help Manufacturers Maintain High Quality Amid Uncertainty?
Prasad Akella
We are a full two years into post-pandemic manufacturing life, with the omicron variant the latest cause for concern. It might sound hyperbolic, but I’m pretty sure manufacturing will never be the same as it was in 2019. In some ways, that’s a good thing. One silver lining of the novel coronavirus…
Supply-Chain Shortages Continue, But For Some the Problem Is Too Much Stock
Sarah Schiffling, Nikolaos Valantasis Kanellos
Everything was about shortages last year. COVID-19 vaccine shortages at the start of the year were replaced by fears that we would struggle to buy turkeys, toys, or electronic gizmos to put under the Christmas tree. For most of the year, supermarket shelves, car showrooms, and even petrol stations…
Eleven Benefits of the Cloud for Calibration Management Software Systems
Walter Nowocin
The National Institute of Standards and Technology (NIST) was directed by the federal government to define cloud computing to assist federal agencies in implementing cloud architectures. In 2011, NIST published NIST SP 800-145—“The NIST Definition of Cloud Computing” and defined cloud computing as…
Innovation Is Everyone’s Business
Ben Bensaou
A manufacturer of the fabric used to reinforce car tires might not seem an obvious source of innovation inspiration. But in just a few years, Kordsa, a part of the Turkish industrial conglomerate Sabancı Group, transformed itself from a price-driven maker of commodity products into a provider of…
​​The Three Pillars of Remote HR Excellence
Maxim Wheatley
Three years’ worth of new graduates have entered the workforce entirely remote due to the changing atmosphere of the work world, and more companies than ever are fully remote. Millions of employees have experienced remote work for the first time and don’t plan to go back to brick-and-mortar offices…
Is the FDA Creating a HACCP Program for Produce?
Bill Marler
Although the announcement, “FDA Proposes Changes to Food Safety Modernization Act Rule to Enhance Safety of Agricultural Water Used on Produce,” is a bit to fully digest in one sitting, I’m intrigued by the FDA’s focus on pre-harvest risk assessment of water risk as opposed to water testing for…
Best Practices for an Effective Medical-Device Design Transfer Process
Etienne Nichols
If you’re looking for information on medical-device design controls and product development, you can find a practically endless number of articles, videos, and podcasts with a few quick online searches. Yet with so much out there on these topics, there’s a glaring omission of a closely related…

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