All Features
Denise Robitaille
Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques. This serves to not only augment my own bag of tricks but also increases my capacity to serve my…
Davis Balestracci
When teaching the I-chart, I’m barely done describing the technique (never mind teaching it) when, as if on cue, someone will ask, “When and how often should I recalculate my limits?” I’m at the point where this triggers an internal “fingernails on the blackboard” reaction. So, I smile and once…
The QA Pharm
By the time a consent decree comes along—which happens when a firm repeatedly violates current good manufacturing practice (cGMP) requirements and the Food and Drug Administration (FDA) forces it, through legal channels, to make specific changes—it’s no longer a discussion about responses to…
The QA Pharm
By the time a consent decree comes along—which happens when a firm repeatedly violates current good manufacturing practice (cGMP) requirements and the Food and Drug Administration (FDA) forces it, through legal channels, to make specific changes—it’s no longer a discussion about responses to…
Dirk Dusharme @ Quality Digest
Forty or 50 years ago, when you sat down in front of, or picked up, a dimensional measurement tool, you immediately recognized that a certain amount of knowledge and skill was required to use it. The measurement operation was almost always completely manual, and even reading and interpreting the…
Dirk Dusharme @ Quality Digest
Forty or 50 years ago, when you sat down in front of, or picked up, a dimensional measurement tool, you immediately recognized that a certain amount of knowledge and skill was required to use it. The measurement operation was almost always completely manual, and even reading and interpreting the…
Angelo Lyall
Many writers, including me, have claimed that a lot of our business headaches and hurdles can be solved by simply unifying people within the organization and generating contribution. The catch is that this may be the single most difficult obstacle for business leaders and managers to overcome. In…
Michelle LaBrosse
Imagine you are sitting in your car, wondering, “What shall I do for dinner? Shall I pick up Chinese food to go, meet my friend Sally, or go home and cook dinner myself while watching American Idol?” All of a sudden you’re sitting there, frozen in time, unable to make a decision about what to…
Bill Kalmar
This is one of those stories that defies logic and common sense. It is a story that stretches the lines of poor customer service and transcends into the annals of, “How to Disenfranchise Customers Over a Piece of Cheese.” Additionally, it is one of those episodes where you look around for a…
American National Standards Institute ANSI
(ANSI: Washington) -- The Internet as we know it is about to max out. Within the next 12 to 18 months, every one of the 4.3 billion internet protocol (IP) addresses will have been exhausted.
When the Internet was created more than 30 years ago, 4.3 billion unique addresses seemed…
European Space Agency ESA
A key technical challenge of the joint European Space Agency (ESA) and National Aeronautics and Space Administration (NASA) LISA mission has been solved: how to maintain precise pointing of a laser beam across 5 million km of space (figure 1).
The next-decade Laser Interferometer Space Antenna (…
Tripp Babbitt
The real battle for quality doesn’t lie in processes; it lies in thinking. The recent rift in the state of Wisconsin and other places caused in part by increasing government costs leads one to ask: “Who is responsible? Is it management or labor?”
Gov. Scott Walker’s actions in Wisconsin…
Georgia Institute of Technology
The Georgia Tech Research Institute (GTRI) may possess the secret to baking perfect buns every time. Its researchers have developed a production-line system that automatically inspects the quality of sandwich buns exiting the oven and adjusts oven temperatures if it detects unacceptable buns…
Dirk Dusharme @ Quality Digest
During the last couple of decades we have seen huge advances in laser trackers, portable arms, structured light scanners, laser scanners, photogrammetry devices, and other 3-D measurement technologies that have made accurate 3-D shop floor measurement more feasible than ever before. Each of…
Bruce McDuffee
If you’re in the business of manufacturing drugs, medical devices, nutraceuticals, or manufacturing or importing any product in the United States that falls under current Good Manufacturing Processes (cGMP) regulations, your facility will be inspected by the U.S. Food and Drug Administration (…
Davis Balestracci
Quality improvement people sure love those tools. A particular favorite, of course, is the control chart, of which, I think, seven are usually taught. Two questions I’m always asked are, “Which chart do I use for which situation?” and “When and how often should I recalculate my limits?”
Wrong…
William A. Levinson
Last May I wrote in “Airline Companies Are Driving Customers Away” that the U.S. Military Academy allows cadets only four responses to questions as to whether a specific duty or responsibility was carried out: “Yes, sir,” “No, sir,” “I don’t understand, sir,” and “No excuse, sir.” Col. Larry…
Joseph A. DeFeo
Designing for customer needs always leads to higher quality products and services, as well as innovative outcomes, because an effective design process uncovers hidden customer needs. Adapting the most effective models of continuous innovation can create the habit of innovation. Continuous…
Oscar Combs
Anyone involved with any type of management system has run across the term “preventive action.” It leaves many professionals scratching their head, wondering what a preventive action actually is. I must admit, the term and its concept can be quite confusing and abstract.
Webster’s dictionary…
Kimberly Egan
It turns out that I am not the only one who has noticed that food regulation is sometimes a little, well, silly. The federal government recently “identified a mother lode of government waste and duplication” and decided that getting rid of it “could potentially save billions of tax dollars annually…
Miriam Boudreaux
There’s no more vicious cycle than problems that constantly reoccur because there’s no time to stop and solve them correctly. Although we all would like this cycle to stop, managers can’t afford to let employees waste time with too much researching, and employees don’t always have the time…
Angelo Lyall
The business world seems fascinated with the story of how Toyota “invented” lean manufacturing. In actuality, Toyota did not aim to create this heavily marketed tool kit that we call lean manufacturing; the company simply did things “The Toyota Way” as they put it. Unleashing the innovative…
Sam Pfeifle
With stakeholders that include the Palestinian National Authority, the Roman Catholic Church, the Greek Orthodox Church, and the Armenian Apostolic Authorities, it’s hard to overestimate the religious and political importance of the International Project for Survey, Study, Assessment,…
Marti MacGibbon
Heather, a manager at a publishing company, prides herself on her extremely high standards, even jokingly referring to herself as a “perfectionist,” but she has difficulty meeting deadlines. During brainstorming sessions with her staff, Heather yearns to unearth new discoveries and innovations…
John Hamm
There are people in every organization whose titles indicate they are leaders. Often, and unfortunately, their employees beg to differ. Oh, they don’t say it directly, not to the boss’s face, anyway. They say it with their ho-hum performance, their games of avoidance, and their dearth of…
