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Process Superstition Is a Poor Substitute for Process Awareness
Steve Daum
Papering the walls with printed charts might impress visitors, but anyone who wants to get the most from SPC charting must make the right chart available in the right place at the right time. Consider the weekly or monthly quality review meeting. The right people may be in the room, and the right…
How to Avoid Last-Minute Audit Preparation
Manjula Bhati
Day in and day out, we talk about quality, whether it’s the quality of production, testing, calibration, or some other company function. Typically, emphasis is on developing and implementing policies and procedures, but what is more important is follow up. It’s a mistake to prepare dozens of…
Same Skills, Different Problems
Alan Nicol
Within the last week I have had two conversations representing two sides of the same challenge. I first conversed with an engineer who recently became a member of his company’s process improvement team. He lamented that he sometimes missed the relative simplicity of engineering challenges compared…
Going Green Is Good for Business
Euromed
Despite pressing economic worries, the environment remains a top concern for consumers the world over. And that means environmentally friendly business practices are as necessary for the bottom line as they are for the planet, says Joe Veilleux, president of Euromed USA. “Being a producer of…
It Was the Best of Times; It Was the End of Times
Greg Fox
I have been riding my bike to work lately instead of taking my car. I figured I could use the exercise. I figured it would be good for my health. I figured it might help stave off global warming. I figured wrong. I’ve noticed lately that the sky seems to get darker a little earlier every day. I…
Breaking Through to Success
Michelle LaBrosse
Imagine yourself at the starting line, stretching and flexing and making sure your shoes are tied tight and your winning bib number is securely fastened. This is you, at the gate, achieving your wildest dreams. As the starting gun sounds, you sprint into action, with every muscle in your being…
What Is Quality of Compressed Air, and Who Cares?
Bruce McDuffee
Quality of compressed air is a broad term. One person may deem his compressed air quality as “poor” if he finds water at the end-use point. Another may tell you that her compressed air is high quality because she is able to maintain a dew point temperature at –40°F or lower. As with any measurement…
New Method Measures Movements of Tiny Devices
NIST
Here’s a question for makers of minuscule moving machines—the kind being eyed for nanomanufacturing and assembly as well as other uses: Do you know where your micro- and nanorobots really are? Care to bet? A team of researchers at the National Institute of Standards and Technology (NIST) would…
New Reference Material Helps Get Lead Out of Paints for Children’s Products
NIST
To help manufacturers adhere to new regulations intended to reduce the risk of lead poisoning in children, researchers at the National Institute of Standards and Technology (NIST) have developed standard test samples of lead paint films of the sort sometimes found on children’s products, as well as…
Three Challenges Facing the Electronics Industry
TÜV Rheinland of North America
The electronics industry, perhaps more than any other, truly demonstrates the axiom that change is the only constant. Whether it's smart phones, medical devices, tablets, computers, or other consumer electronics, the one regular occurrence is change. Features and functions are revised, which alter…
White House Science Council Pushes for Faster Drug Approvals
Michael Causey
There are two things right now that get relatively bipartisan support in Washington, D.C. The first is that a major league baseball team in D.C. won a pennant for the first time since we stopped huddling around our radios for entertainment. [Editor’s note: The Nationals lost in the first round of…
Optimizing Healthcare Supply Management
Tefen Management Consulting
One of the many hidden challenges in hospital systems is to ensure required supplies are readily available and in the right quantity. Significant manpower is invested in material management so that patients receive care without interruption. An optimized supply system that uses modern technology…
Mental Muri Migraine
Bruce Hamilton
It’s funny, but when a bunch of lean thinkers gets together, they tend to be on the lookout for small improvements. Cumulatively these little issues give us headaches, and regrettably sometimes have far more serious consequences. Call this mental muri, every bit as stressful as physical muri, the…
Mobile Devices and the Expanded Capacity of Data Collection
Eric Weisbrod
Like many things in the manufacturing world, the definition of “mobile data collection” depends on the company, environment, collection type, required functionality, and myriad variables. The abundance of mobile technology is changing the scope of data collection. After many discussions with…
Six Sigma and More
David Schwinn
It may seem dangerous to ask questions, especially in an environment that is hostile to change. The heart of improvement often lies in listening to many viewpoints in order to involve people affected by the outcome. In an environment of trust, it’s okay to disagree with the boss. W. Edwards Deming…
Three Challenges Facing the Electronics Industry
TÜV Rheinland of North America
The electronics industry, perhaps more than any other, truly demonstrates the axiom that change is the only constant. Whether it’s smart phones, medical devices, tablets, computers, or other consumer electronics, the one regular occurrence is change. Features and functions are revised, which alter…
Can You Really Overhaul a Nation’s Customer Service Culture?
Ron Kaufman
In a harsh global economy, great service is the price of admission. Companies whose cultures aren’t built around the ability and the willingness—no, the eagerness—to delight the customer won’t survive. You know this. And if you’re a leader at a global enterprise, no doubt you’ve gained more than a…
Four Data Processes, Eight Questions, Part 2
Davis Balestracci
Human perception of variation and how we execute the methods of four data processes—measurement, collection, analysis, and interpretation—were discussed in part one of this column. Because human variation can compromise the quality of data and render any subsequent analysis virtually useless for…
Streamline Calibration Documentation and Maintenance
Beamex
Beamex and Emerson have partnered to offer Calibration Excellence, a best-in-class solution for managing calibrations. This solution delivers the benefits of a complete automation asset management and premier calibration management functionality in an integrated solution. Calibration Excellence…
Seamless Quality Inspection With Line-Scan Cameras
Xing-Fei He
A line-scan camera uses a single row of photo sensors, instead of a matrix of them, to capture images of a constant stream of moving material, often called a web. The data stream is then processed within a machine vision system to create 2D image data for industrial-quality inspection purposes.…
Quantifying the Value of Customer Service
Knowledge at Wharton
Mark Hoplamazian was predictably a little skittish when his bosses at the Pritzker Organization asked him to become interim president and CEO of the family-owned company’s signature investment and double winner of the Baldrige Award, the Hyatt chain of hotels. He had spent the bulk of his career…
Four Data Processes, Eight Questions, Part 1
Davis Balestracci
Have you ever been responsible for a data collection where any resemblance between what you designed and what you got back was purely coincidental? When that happens, yet again, I say to myself, “Well, it was perfectly clear to me what I meant.” Consider the use of statistics as a data process, or…
3D Scanning Preserves WWI Cave Art
Konica Minolta Sensing Americas Inc.
CANADIGM is a nonprofit research group dedicated to advancing public education and awareness of events, artifacts, and sites of historical significance through advanced documentation, technology, and media. The group’s first project, Souterraine Impressions, seeks to preserve the chalk-based wall…
The Baldrige Is 25
Bill Kalmar
The Rose Bowl is often referred to as “the granddaddy of them all.” Since 1902, it’s where champions of the nation’s top-rated college football teams were determined, and is often considered the most prestigious of all the bowl games. If there was ever a “granddaddy” of performance excellence…
What’s Your Zipf Slope?
Jim Frost
In my last column, “Detecting the Signature of Information,” I showed how it’s possible to statistically assess the structure of a message and determine its capacity to convey information. We saw how my own words fit the patterns that are present in communications that are optimized for conveying…

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