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Examples of Preventive Maintenance
James Chan
Preventive maintenance (PM) is a proactive maintenance strategy built on calendar-based maintenance tasks, regular inspection, and preemptive repair of physical assets. Physical assets may refer to equipment, production machinery, and operational facilities. Preventive maintenance tasks are…
Experiments Inspired by Slot Machines Promise Bigger Research Payoffs
Katie Gilbert
Researchers at Stanford Graduate School of Business have pushed past the limitations of A/B testing into another area of experimentation focused on “multi-armed bandits.” Mohsen Bayati, a professor of operations, information, and technology who has been exploring these problems for the past 15…
Reducing Operator Variability in 3D Laser Scanning
Anthony Vianna
Over the past decade, technological improvements have seen 3D laser scanning become an increasingly important alternative to tactile measurement in an expanding range of measurement applications. The success of laser scanning owes as much to under-the-hood technologies that improve the usability…
Quality Digest Talks Quality With QIMA
Pierre-Nicolas Disser, Megan Wallin-Kerth
QIMA, previously called AsiaInspection, is known for not only making inspection and certifications easier, but also increasing accessibility via a convenient digital platform and strong focus on compliance. Both SMEs and e-commerce businesses have benefited from this increase in affordability and…
Healthcare Technology Can Help Predict Failures Before They Occur
Rob Moorey
Equipment failures in healthcare can have serious consequences, including delays in diagnosis or treatment, scheduling disruptions, and patient safety risks. Health systems should empower clinical engineering teams with technology that helps identify potential failures. This will allow health…
Shewhart’s Great Discovery
Scott A. Hindle
Walter A. Shewhart is lauded as the Father of Statistical Process Control (SPC) and is perhaps best remembered for the SPC control chart. The first record of Shewhart’s control chart is found in a Bell Telephone Laboratories internal memo from May 16, 1924, making today the 100th anniversary of…
The Power of Quality Management Software
ISO
From small family-run companies to tech giants, the business world is changing at an unrelenting pace. Amid a constantly evolving economic landscape and sometimes dizzying technological advances, one thing remains constant: the need to maintain the highest level of quality that endures over time.…
Analyzing Major League Baseball’s ‘Tommy John’ Surgeries
Mark Graban
I’ve seen a rash of articles about major league baseball pitchers who are now out for the season because they’ve hurt their elbow and need “Tommy John” surgery. This includes some big names, such as 2020 Cy Young Award winner Shane Bieber of the Cleveland Guardians. My favorite player, Shohei…
Customized Microscopy Solutions for EV Battery Inspection
Seunghak Lee
Global electric vehicle (EV) sales have been growing steadily and are expected to reach more than 17 million vehicles in 2028. The rapid shift toward EVs means that new inspection solutions are needed to ensure the quality of critical components. For electric cars, these components include the…
NIST Explores AI-Enhanced Monitoring in Manufacturing Processes
Michael Sharp
American manufacturing is associated with high-quality standards that are meant to ensure both the reliability and longevity of the products produced. Manufacturers across all industries are looking for technological solutions and enhancements to continue to meet these high-bar standards and to…
Shifting to Environmentally Friendly Cleaning Fluids
Elizabeth Norwood
In manufacturing, selecting the right cleaning fluids is a critical determinant of product quality, reliability, and environmental impact. As industries increasingly prioritize sustainability, the transition to environmentally friendly cleaning fluids is imperative. This article delves into…
EU’s Revised Regulation Prompts Return of CO2 as Refrigerant
Johan Sjöberg
Synthetic refrigerants, such as hydrofluorocarbons, are currently being phased out by the European Union. According to the revised F-gas Regulation recently signed into EU law, all new self-contained refrigeration equipment, with the exception of chillers, installed from January 2025 on must use…
How Many Decimal Places Are Enough?
Henry A. Zumbrun
We’ve been asked by customers how many decimal places are enough. It’s either because they want to maximize the resolution of their purchase or they expect far more resolution from the equipment than is reasonable. We’ve seen a lot, even a meter being set to read 100,000.001. That’s 100 million…
Five Steps to Integrate 3D Scanning Into Your Quality Control
Simon Côté
Integrating 3D scanning technology into quality control processes can be challenging. It requires balancing the need for cost-effective, scalable solutions with long-term effectiveness. We’ve compiled a list of our best tips to help you choose a 3D measurement technology that meets your current…
Return to the Office? They’d Rather Not.
Gleb Tsipursky
In the evolving landscape of work, the push for federal employees to return to office spaces has sparked a complex dialogue about productivity, workplace culture, and the very nature of work itself. The forced shift back to office environments under the Biden administration—under pressure from…
How to Track Success Remotely
Jennifer King
As the modern work environment continues its march toward remote settings, managers are increasingly turning to agile metrics to keep their teams trackable and transparent. But what’s all the fuss about? Why are these tools not just beneficial but essential? Measurement for remote teams By…
Profit Isn’t Everything, But It’s the Final Score
William A. Levinson
The famous football coach Vince Lombardi purportedly said, “Winning isn’t everything; it’s the only thing.” (According to Bartlett’s Familiar Quotations, in a 1962 interview Lombardi said, “Winning isn’t everything, but wanting to win is.”) In light of numerous corporate disasters related to…
Oh No! You’ve Been Customer Serviced
Kate Zabriskie
‘I understand your frustration.” Really? My bank account is overdrawn. I’ve bounced two checks, and it’s because you made a mistake. Unless you’re also having fees charged to your account, I’m not feeling it. “We apologize for any inconvenience this may have caused.” That’s what I was told after…
America’s Green Manufacturing Boom Could Outgrow the Grid
James Morton Turner
Panasonic’s new $4 billion battery factory in De Soto, Kansas, is designed to be a model of sustainability—it’s an all-electric factory with no smokestack. When finished, it will cover the size of 48 football fields, employ 4,000 people, and produce enough advanced batteries to supply half a…
The Relationship Between Capability Index and Tolerance Intervals
Harish Jose
In this article, I’m looking at the relationship between capability index (Cpk or Ppk) and tolerance intervals. The capability index is tied to the specification limits, and tying this to the tolerance interval enables us to use the confidence/reliability statement allowed by the tolerance interval…
Senior Leadership Succession Planning: Who Cares?
Harry Hertz
Who cares about succession planning? As an organization or an aspiring senior leader, you must care. Proper succession planning by an organization and its senior leaders is one of the keys to organizational resilience and long-term success. I know this from many Baldrige Award-winning organizations…
One Technique, Many Uses
Donald J. Wheeler
One hundred years ago this month, Walter Shewhart wrote a memo that contained the first process behavior chart. In recognition of this centennial, this column reviews four different applications of the techniques that grew out of that memo. The first principle for interpreting data is that no data…
Enhancing Last-Mile Logistics With Machine Learning
Lauren Hinkel
Across the country, hundreds of thousands of drivers deliver packages and parcels to customers and companies each day, with many click-to-door times averaging only a few days. Coordinating a supply chain feat of this magnitude in a predictable and timely way is a longstanding problem of operations…
Strategy Digi-Deployment
Bruce Hamilton
Deming Prize recipient Ryuji Fukuda introduced a document to my company in 1989 referred to as the “X-Type Matrix for Objective Management.” Relatively unknown at the time, it’s since become a popular format for strategy deployment. Named for the X format that connects strategic (3–5 years)…
Demystifying Quantum
Tara Fortier
Recently, you’ve probably seen the word quantum used everywhere—in computing, in names for tech companies, and maybe even for explanations of love and consciousness.  So what is quantum? What is quantum technology? And is it worth all the hype? First of all, what is quantum? Quantum, often called…

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