Dawn Marie Bailey
I recently had the great experience of speaking as part of a panel on the value of the Baldrige Excellence Framework, but what meant the most to me was the chance, I hope, to dispel some...
Jeff Toister
You’re ready to send your team to customer service training. The big question is whether your team is ready. Chances are, they’re not.
A 2010 McKinsey & Co. survey revealed that approximately...
Mike Micklewright
Finally... the new version of ISO 9001:2015 has been released. I can hear many of you screaming, “Hurray!” Or not. More realistically, I’m sure many of you living in the kaizen world are thinking...
Marta Collier
The lazy days of summer are a thing of the past. Through a remarkably diverse set of summer camps and other enrichment programs, kids all over Arkansas spent the summer of 2015 participating in...
Christine Schaefer
In 2001, the fast-food restaurant chain, Pal’s Sudden Service, received the Malcolm Baldrige National Quality Award. Today founder Pal Barger continues to share why he considers his company’s...
Brenda Percy
When looking for the best quality management system (QMS) for your business, there are certain traits to take into consideration to ensure you get the most value out of the system in the long run....
Brenda Percy
This is the fourth installment in our six-part series on how automating common business processes with a quality management system (QMS) can benefit your organization. Here we’ll focus on the...
Laurel Thoennes @ Quality Digest
“What makes a personal kanban any better than a to-do list?” asked Julie, crossing out a completed task on her “ta da!” list with exaggerated strokes.
“With personal kanban you visualize your work,...
Brian Curran
Food and Drug Administration (FDA) regulatory requirements (i.e., 21 CFR 211.25 and 820.25) and the quality management standards from the International Organization for Standardization (i.e., ISO...
Craig Cochran
Training is profoundly strategic. It’s a process aimed at improving the single most important resource in the organization: people. Nothing affects customer loyalty more than the behaviors and...
