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How to Integrate Junior Staff Without an Office Culture
Gleb Tsipursky
Shortly before the layoffs at Salesforce, Marc Benioff, co-founder and co-CEO of Salesforce, sent a companywide Slack message complaining about the low productivity of recent hires made during the pandemic and asked, “Are we not building tribal knowledge with new employees without an office culture…
How to Diversify Your Workforce Talent Pools with Intention and Maximize Results
Julie Davis
If you feel like there are fewer workers to be found these days, rest assured—you are correct. A decrease in the rate of births, declining since the 1970s, coupled with decreasing labor market participation, more job openings, a shortfall of immigrants, and a surge of retirements, is creating a…
My Life As a Plumber
Harry Hertz
It all started with my bathroom sink. I noticed that it was draining slowly, and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it. A look into the cabinet below the sink revealed that the ball socket and lever had become loose, freeing the…
Working Toward a Net-Zero Logistics Sector
Rick Gould
The World Economic Forum’s annual meeting last month saw the launch of new guidance to support the logistics industry on its journey to net-zero emissions. Davos attendees got a first glimpse into how companies can better understand and track their logistics emissions. Released by the Smart Freight…
Disney’s Return-to-Office Mandate Lacks Imagination
Gleb Tsipursky
Disney’s CEO Bob Iger demanded on Jan. 9, 2023, that all employees return to the office for at least four days a week because “in a creative business like ours, nothing can replace the ability to connect, observe, and create with peers that comes from being physically together.” That’s similar to…
OCD in the Quality Department
Gorur N. Sridhar
Obsessive-compulsive disorder (OCD) is an anxiety condition characterized by intrusive thoughts that produce uneasiness, apprehension, fear, or worry (collectively termed obsessions), along with repetitive behaviors (or compulsions) aimed at reducing the associated anxiety. For team members in…
Five Must-Haves in Digital Consumer Experiences
Lisa Apolinski
A not-so-surprising fact, according to HubSpot: 65 percent of consumers state that the experience they encounter on a website is a “very important” factor in recommending a brand. If that statistic’s not enough, HubSpot also reported that 75 percent of consumers expect new technologies to be used…
Unpacking the ‘Black Box’ to Build Better AI Models
Adam Zewe
When deep-learning models are deployed in the real world—perhaps to detect financial fraud from credit card activity or identify cancer in medical images—they are often able to outperform humans. But what exactly are these deep-learning models learning? Does a model trained to spot skin cancer in…
These Are Not Your Mother’s Machines
Tony Schmitz
The U.S. Navy is beginning to build 12 top-of-the-line nuclear submarines, with the first one scheduled to be completed by 2027. But it is missing a critical ingredient: many of an estimated 50,000 skilled workers needed to get the job done. It also lacks a reliable supply chain and the…
In Crisis, Manufacturers Can Look to Kata
Sarah Burlingame
There is more to lean manufacturing than improving a few processes. Sustainable lean success requires a companywide culture of continuous daily improvement. Companies that develop their people to think scientifically, using facts and data to drive their decisions, are often the ones that most…
Going Beyond Dust Hazard Analysis
Del Williams
For owners and operators in the agricultural and food-processing industries, Jan. 1, 2022, was the deadline for completing a dust hazard analysis (DHA) for existing facilities in accordance with Chapter 7 of the National Fire Protection Association’s Standard 61 (2020) for the Prevention of Fires…
Forced Return to Office Leads to Quiet Quitting
Gleb Tsipursky
The term “quiet quitting” emerged in March 2022, and refers to doing the bare minimal tasks of your job description well enough that you don’t get fired. The concept quickly went viral on TikTok. Yet it only started to gain traction as an issue of concern among business leaders when government…
Cheerful Chatbots Don’t Necessarily Improve Customer Service
Tess Malone
Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be “delighted” to help. Once the bot creates the new order, it says it’s “happy” to resolve the issue. Afterward, you receive a survey about your interaction. But would you be…
How Does Work From Home Measure Up?
Mark Hembree
When I started working from home in 1998, it wasn’t by choice. I was writing for a major record label that decided—in so many words—that I was like a painting that didn’t go with the furniture. (Fine. Know what you get when you play New Age music backward? New Age music.) My panic-stricken…
Apprenticeships: Five Things We Learned in Germany
Matt Fieldman
I’m sure you’ve heard the buzz around the German apprenticeship system—but does it really live up to the hype? That’s what a recent mission of 16 workforce professionals from around the United States set out to learn. Supported by the Transatlantic Program of the Federal Republic of Germany,…
Don’t Wait for Laws to Protect Medical Devices
Scott Trevino
Nearly a quarter of surveyed healthcare cyberattack victims experienced increased mortality rates following a data breach, and more than half reported poorer patient outcomes due to longer hospital stays and delayed procedures. Healthcare has faced the highest average data breach cost—more than $10…
Sustainability Will Never Improve Unless We Empower Suppliers
Costas Xyloyiannis
During the early 2000s, I was a recent software engineering graduate. Along with a friend and fellow graduate, I landed some project work with a major pharmaceutical company. The CEO, who had just signed up to the U.N. Global Compact, needed to know how sustainable the company’s supply chain was.…
The Business Case for Promoting the New Boosters
Gleb Tsipursky
One of the key stakeholders in stakeholder capitalism is the employee. You could argue that the employee is the key stakeholder, because without employees you’d have no stakeholders at all. This is why employers need to stay aware of today’s health environment and its effect on their employees.…
Why Employers Should Embrace Competency-Based Learning in Cybersecurity
Marni Baker-Stein, Bridgett Paradise, Rodney Petersen
There’s a growing movement to increase competency and skills-based education and hiring practices in both the public and private sectors. For example, the Executive Order on Modernizing and Reforming the Assessment and Hiring of Federal Job Candidates calls on the federal government to “ensure…
Manufacturing Doesn’t Have a Hiring Problem. It Has a Retention Problem.
Michael Muillenburg
Consider these two pieces of recent industry data: (1) 75 percent of the workforce will be millennials by 2025. Thousands of experienced workers are retiring daily. The Silver Tsunami is real, and it’s rising fast. This unprecedented talent loss is draining industry of its ability to train and…
An Automated Way to Assemble Thousands of Objects
Rachel Gordon
The manufacturing industry (largely) welcomed artificial intelligence with open arms. Less of the dull, dirty, and dangerous? Say no more. Planning for mechanical assemblies still requires more than scratching out some sketches, of course—it’s a complex conundrum that means dealing with arbitrary…
The Tools You Need to Connect Legacy Machines to Digital Platforms
Matthew Greenwood
Getting the most out of your older capital equipment is a priority for any manufacturer. Luckily, the technology needed to bring legacy equipment into the internet of things (IoT) is readily available. Let’s take a look at some specific products and technologies businesses can use to bring legacy…
Three Ways Quality Affects Reliable Outcomes in Construction Projects
Craig Matthews
Producing quality work is imperative in every field, particularly in the construction industry. A well-built structure, whether it’s an educational facility, hospital, or a commercial establishment, provides shelter, safety, and stability, which is why quality should always be a top priority. As…
Is Bad Quality Adding to Your Margin Pressures?
Brian Brooks
Manufacturers spend too much on quality issues. Some issues they are blind to, some are due to poor detection, and some are the costs incurred when issues escape to a customer. It seems like in recent years the challenges have been great in both magnitude and quantity—supply chain turmoil, global…
Be Ready for the Manufacturing Renaissance
Jeffrey Heimgartner
As the U.S. manufacturing sector barrels toward a renaissance, the path ahead comes with challenges that many manufacturers may not be prepared for. The industry—which employs 12 million people and accounts for 11 percent of the U.S. GDP—has slowly crawled out of a decline, and it has the potential…

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