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Should Companies Allow Returns of Customized Goods?
Anton Ovchinnikov
In the age of mass production, the demand for customization is increasing. Customers prefer products catered to their individual needs and preferences over standard items—albeit at a cost. Fortunately, recent advances in information technology, logistics, and advanced manufacturing processes such…
A Story of Student-Run Manufacturing Enterprises
Robert Zaruda
Northwest Industrial Resource Center (NWIRC), one of the centers that make up the Pennsylvania Manufacturing Extension Partnership, is helping launch student-run enterprises throughout northwest and north-central Pennsylvania. These enterprises connect industry with high schools and career and…
‘AI Bill of Rights': Five Principles to Make Artificial Intelligence Safer, Less Discriminatory
Christopher Dancy
Despite the important and ever-increasing role of artificial intelligence in many parts of modern society, there is very little policy or regulation governing the development and use of AI systems in the United States. Tech companies have largely been left to regulate themselves in this arena,…
Seven Practical Steps to Build a Culture of Safety and Human Reliability
Jake Mazulewicz
A technician spills a toxic chemical. She isn’t injured but easily could have been. The hazmat cleanup costs more than $10,000 and shuts down a critical building for a week. An electrical engineer flips the wrong switch in a substation control room. He isn’t injured. But within seconds, a $50,000…
Four Ways Digital Tools Improve Quality
Scott Ginsberg
Twenty years ago, digital tools were “a thing.” Now they flow through all things. To some degree, every manufacturer is now a digital company. And with the right modern platform, any manufacturing organization can break down silos of ownership to focus on the intersection of people, processes, and…
The 25-Minute Meeting
Donna McGeorge
The world of work will always revolve around people working with people. Meeting together is an important way to get things done, which is why meetings will always be a part of organizational life. But they’re also hated by most people—not because they get things done (which they do), but because…
How to Lead a New Team to Success
Alaina Love
Miles had just been promoted to his first position at the director level after two short years of working for a large manufacturer in a complicated, heavily regulated industry. What surprised him most about the culture of the company is how project-oriented the firm had become during his tenure as…
Deep Learning With Light
Adam Zewe
Ask a smart home device for the weather forecast, and it takes several seconds to respond. One reason for this latency is that connected devices don’t have enough memory or power to store and run the enormous machine-learning models needed for the device to understand what a user is asking of it.…
Simplifying the Production of Lithium-ion Batteries
Zach Winn
When it comes to battery innovations, much attention gets paid to potential new chemistries and materials. Often overlooked is the importance of production processes for bringing down costs. Now the MIT spinout 24M Technologies has simplified lithium-ion battery production with a new design that…
Going from Being a Peer to Being Their Boss
Mike Figliuolo
One of the most awkward situations you can encounter in business is when someone goes from being a peer to being the boss. If you do a few things well, you can make the transition smoothly. Life is full of awkward moments: the first kiss, an interview candidate having spinach stuck in their teeth…
From Training to Inference: Creating a Neural Network for Image Recognition
Bruno Ménard
While traditional image processing software relies on task-specific algorithms, deep learning software uses a network to implement user-trained algorithms to recognize good and bad images or regions. Fortunately, the advent of specialized algorithms and graphical user interface (GUI) tools for…
How Do You Make a Decision When Every Option Looks Bad?
Erika James
Patagonia, the sportswear brand, made headlines this summer when its founder and CEO, Yvon Chouinard, announced his intention to effectively give away the multibillion dollar business instead of selling it. Chouinard, a famously “reluctant” entrepreneur, detailed his decision to an astonished…
What Is an Asset Management Policy?
Bryan Christiansen
Assets are resources owned and used by a company to generate a positive economic benefit. Assets can be physical items, like equipment or furniture, or they can be intangibles like software, patents, or documents. As a business owner, it’s important to know which assets you own, their location,…
ESG and Cybersecurity Compliance Are Every Employee’s Concern
Leeza Garber, Allison Jegla
In late spring 2022, the U.S. Securities and Exchange Commission (SEC) charged an elite investment adviser for “misstatements and omissions” about environmental, social, and governance (ESG) considerations related to its managed mutual funds. This same financial firm has also faced myriad…
Deep Learning Makes X-ray CT Inspection of 3D-printed Parts Faster, More Accurate
S. Heather Duncan
A new deep-learning framework developed at the U.S. Dept. of Energy’s Oak Ridge National Laboratory is speeding up the process of inspecting additively manufactured metal parts using X-ray computed tomography, or CT, while increasing the accuracy of the results. The reduced costs for time, labor,…
Does Remote Work Contribute to Inflation?
Gleb Tsipursky
BlackRock CEO Larry Fink claimed in a recent interview with Fox that “we have to get our employees back in the office.” According to him, doing so would result in “rising productivity that will offset some of the inflationary pressures.” Fink didn’t provide any data in the form of statistics,…
Eight Dumbest 3D Printing Mistakes: FFF Edition
Kerry Stevenson
Operating a desktop FFF 3D printer can be a ton of fun, except when you make mistakes. Mistakes can cause print failures, and also embarrassment when they are so obvious you really should not have made them. Let’s take a look at my list of the eight dumbest FFF 3D printing mistakes you can make.…
Manufacturers, Forget CX. It’s Time to Focus on EX.
Matt Fieldman
Customer experience, or “CX,” is all the rage in marketing circles nationally. Customer experience refers to how a customer experiences your company at every point of their buying journey—from marketing to sales to customer service, and everywhere in between. It can be tangible actions, such as…
Productivity Paranoia: The Real Obstacle to Hybrid and Remote Work
Gleb Tsipursky
Do bosses trust employees to be productive when working out of the office? Microsoft released a new study in which it found that 85 percent of leaders say the “shift to hybrid work has made it challenging to have confidence that employees are being productive.” More concretely, 49 percent of…
Like a Swarm of Bees, These Drones Can 3D Print Structures While in Flight
Shelly Fan
I admit, if I see a beehive, I back away. But part of me is also fascinated. Beehives are a remarkable feat of engineering. Swarms of bees deposit materials ranging from tree buds to chewed-up wax into densely packed honeycombs—each a geometric masterpiece—while flying in the air. In stark…
Why NIST Is Putting Its CHIPS Into US Manufacturing
Ben P. Stein
Right after the pandemic hit, I bought a new vacuum cleaner. I wanted to step up my housecleaning skills since I knew I’d be home a lot more. I was able to buy mine right away, but friends who wanted new appliances weren’t so lucky. My relatives had to wait months for their new refrigerator to…
Butter, Garage Doors, and SUVs: Why Shortages Remain Common
Michael Okrent
Want a new car? You may have to wait as long as six months, depending on the model you order. Looking for a spicy condiment? Supplies of sriracha hot sauce have been running dangerously low. And if you feed your cat or dog dry pet food, expect empty shelves or elevated prices. These aren’t…
Three Great Ways to Retrain Your Workers for the Automated Future
Isaac Maw
Automation provides opportunities for new, more efficient workflows and better resource use in manufacturing. Despite a long history of fears concerning job losses brought on by automation, these anxieties aren’t typically reflected in reality. To learn more about the best ways to upskill workers…
Two Weeks Resolving a Defect, or...
Tom Taormina
It’s a conundrum that faces everyone who operates a manufacturing or service business: Most are unaware of the dire consequences of a defect reaching a customer until a process server hands them a lawsuit. By then it’s too late. Regardless of the outcome, the people and businesses will be…
Cybersecurity: A Critical Component of Industry 4.0 Implementation
Pat Toth
In an earlier article in this series, “Cybersecurity and Industry 4.0: What You Need to Know,” we discussed the four aspects of Industry 4.0: cyber-physical systems (CPS)/cobots, internet of things (IoT), cloud manufacturing, and automation, as well as how they are interconnected. Strong…

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