Operations Features

Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
In the foreword of Mark Graban’s book, Measures of Success: React Less, Lead Better, Improve More (Constancy Inc., 2018), renowned statistician, Donald J. Wheeler, writes about Graban: “He has...
Knowledge at Wharton's picture
Knowledge at Wharton
‘How is it that in the middle of a relatively small town of about 125,000 people in Minnesota, you’ve got the No. 1-rated healthcare system probably in the world?” The question was put to Jeffrey...
Jack Dunigan's picture
Jack Dunigan
Do you know the one thing you can do to light the fire of motivation, energy, creativity, and self-propelled action in your employees? The discovery of gold in Northern California lit off a tidal...
Bill Bellows's picture
Bill Bellows
In February 1990, W. Edwards Deming traveled to Western Connecticut State University (WCSU) in Danbury, Connecticut, to deliver three lectures: an afternoon session with students, immediately...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said...
Mike Richman's picture
Mike Richman
If you want to keep stretching and improving, you’d better get comfortable with the discomfort of change. People have been saying that for decades, yet each time we successfully adjust to new...
Suzanne McCormack's picture
Suzanne McCormack
When it comes to manufacturing, details are crucial. Every part of your product design is meticulously strategized, and quality control is integrated through the entire manufacturing process to...
Rob Matheson's picture
Rob Matheson
A novel encryption method devised by MIT researchers secures data used in online neural networks, without dramatically slowing their runtimes. This approach holds promise for using cloud-based neural...
Eryn Brown's picture
Eryn Brown
Alan Colquitt is a student of the ways people act in the workplace. In a corporate career that spanned more than 30 years, the industrial-organizational psychologist advised senior managers and human...
Steven Brand's picture
Steven Brand
Virtual reality (VR), sometimes referred to as augmented reality (AR), is shaking things up across all industries, including manufacturing. Although the technology is currently being employed mainly...
Jason Stoughton's picture
Jason Stoughton
The underground storage shelves of the National Institute of Standards and Technology (NIST) Museum are filled with loads of charmingly weird objects accrued throughout more than a century of...
Mike Richman's picture
Mike Richman
The dog days of summer have arrived, but fear not! We brought you another cool episode of QDL this past Friday, covering lean improvement, the Deming philosophy, leader psychology, and Industry 4.0....
Nate Dvorak's picture
Nate Dvorak
Retention is challenging for many organizations, especially in today’s tight labor market, where 63 percent of full-time employees say it is “somewhat likely” or “very likely” that they could find as...
Jennifer V. Miller's picture
Jennifer V. Miller
Is your organization built on a culture of trust? Look around you; there are plenty of clues as to whether trust abounds. How quickly are decisions made? How many people do you copy (or worse, bcc...
Rob Matheson's picture
Rob Matheson
MIT researchers have developed novel photography optics that capture images based on the timing of reflecting light inside the optics, instead of the traditional approach that relies on the...
Brad Egeland's picture
Brad Egeland
First off, let me state that I really, really believe that remote project management is a great solution for most projects. It has worked extremely well for me for the past 10 years or so. But I know...
Manfred Kets de Vries's picture
Manfred Kets de Vries
A certain amount of stress is needed for us to function effectively. Stress is very much a part of the human condition. We all face disappointments, setbacks, losses and pain. But to live a rich and...
Harish Jose's picture
Harish Jose
I came across an interesting phrase recently. I was reading Kozo Saito’s paper, “Hitozukuri and Monozukuri,” and I saw the phrase “kufu eyes.” Kufu is a Japanese word that means “to seek a way out of...
Ruth P. Stevens's picture
Ruth P. Stevens
Lead generation is a major preoccupation of the typical B2B marketing department. Indeed, most B2B marketers report that leads—with an emphasis on quality leads—are their primary goal. So, let’s...
Bruce Hamilton's picture
Bruce Hamilton
Bob C. was a frontline employee with 25 years of experience. His day was spent operating a machine that stripped and terminated leadwire assemblies. Problem was, there were more than 1,000 different...