Operations Features

Venkatesh Shankar's picture
Venkatesh Shankar
A quarter of a century ago, on July 5, 1994, a company that shared a name with the world’s largest river was incorporated. It sold books to customers who got to its website through a dial-up...
Ryan E. Day's picture
Ryan E. Day
Industrial Custom Products (ICP) is a world leader in prototyping, developing, and manufacturing high-quality OEM and custom thermoformed and vacuum formed plastic components, as well as die cut and...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Positive thinking can do wonders for your attitude. But it won’t make a difference in achieving your goals. Instead of just thinking positively (and vaguely) about what you want to accomplish, use...
Caroline Preston's picture
Caroline Preston
There’s a lot of anxiety out there about robots gobbling up our jobs. One oft-cited Oxford University study predicts that up to 47 percent of U.S. jobs are vulnerable to automation. Other research...
Victor Prince's picture
Victor Prince
If you work long enough, you will have a micro-managing boss or two. These bosses think they know your job better than you do. Maybe they had your job before they got promoted to management...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
We have been examining motion and moving without working, the footprint of the invisible enemy: missing information. Added up, motion—in all its thousand and perverse forms—can steal 10 percent to 30...
Caroline Rook's picture
Caroline Rook
Toby Gould was both excited and petrified on the morning of Dec. 12, 2018. He and the three other nonprofessional rowers in his team were due to set off from La Gomera in the Canary Islands in a...
Jim Benson's picture
Jim Benson
If I have been on a decades-long drive to make work more flexible, Alton Brown has been on a similar one in the kitchen. There is no shortage of rants on his various shows about “unitaskers”......
Sameer Hasija's picture
Sameer Hasija
One fine morning in 1909, Henry Ford made a surprise announcement during a company meeting. In the future, Ford Motor would stick to a single car model, the Model T, in black only. No other choices,...
Jeffrey Phillips's picture
Jeffrey Phillips
As Malcolm Gladwell and other business writers have found, it is entirely possible to write a compelling article around a rather obvious point, and still hold the reader’s attention. As an example I...
Brian Lagas's picture
Brian Lagas
‘Why are our changeovers taking so long?” If you’ve asked this question on the shop floor, more than likely you were met with blank stares by your employees. Open-ended questions like this are...
Knowledge at Wharton's picture
Knowledge at Wharton
CEOs are stepping forward to confront public policy issues that often extend beyond their core business, in part at the urging of their employees, write Caroline Kaeb and David Scheffer in this...
Chad Kymal's picture
Chad Kymal
During the early 1980s, GM, Ford, and Chrysler established the Automotive Industry Action Group (AIAG), a not-for-profit organization with the mission “To improve its members’ competitiveness through...
Isaac Maw's picture
Isaac Maw
How often do you check your phone at work? Maybe you’re reading this article on it right now (Don’t worry; we won’t tell.). Smartphones were a revolution for workplace distractions, but they can also...
Ryan E. Day's picture
Ryan E. Day
Midwest Metrology Solutions (MMS) is a company in Indiana that provides onsite precision measurement services using state-of-the-art metrology equipment and software. With an extensive knowledge of...
Lawrence Lanahan's picture
Lawrence Lanahan
Ryan Tillman-French sat at his seventh-floor desk early on a Thursday morning, the skyscrapers of downtown Boston crowding the windows behind him. On a laptop in the nearly empty office, he worked...
Christine Alemany's picture
Christine Alemany
No matter how siloed roles or departments are, no one works in a bubble. What happens in marketing affects finance. And finance’s forecasts have ramifications for customer service. In such an...
Mike Figliuolo's picture
Mike Figliuolo
Creating a business plan is the most fundamental step in building a business, and the importance of it cannot be underscored enough. You may ask, “Why do I need a business plan? Why can’t I just...
Harish Jose's picture
Harish Jose
I must confess up front that the title of this column is misleading. Similar to the Spoon Boy in the movie, The Matrix, I will say, “There is no lean problem or a Six Sigma problem. All...
Davis Balestracci's picture
Davis Balestracci
Recently, I’ve had a sad, increasing sense of déjà vu. Twitter has become even more vacuous, and LinkedIn has quickly devolved into a business version of Facebook. Literally right after I...