Operations Features

Davis Balestracci's picture
Davis Balestracci
In most healthcare settings, workers attend weekly, monthly, or quarterly meetings where performances are reported, analyzed, and compared to goals in an effort to identify trends. Reports often...
Kevin Meyer's picture
Kevin Meyer
Experienced leaders know that failure is not necessarily a negative and can lead to both individual and organizational learning. We try to embrace failure and create a culture where appropriate...
Oihab Allal-Chérif's picture
Oihab Allal-Chérif
In just five short months, two Boeing 737 Max 8 airliners crashed, killing a total of 346 passengers and crew members. Both crashes occurred shortly after takeoff, and the similarities between the...
Teofilo Cortizo's picture
Teofilo Cortizo
Within maintenance management, the term MTBF (mean time between failures) is the most important key performance indicator after physical availability. Unlike MTTF (mean time to failure), which...
Scott Berkun's picture
Scott Berkun
The term “set up to succeed” means people have been given most of what they need to do their job well. Good bosses do more than just set goals and give assignments; they should see themselves as...
Marlon Walker's picture
Marlon Walker
Robots have been a part of industry longer than you might think. The patent for the first industrial robot, Unimate, was granted in 1961. While robots were sometimes utilized by larger manufacturers...
Knowledge at Wharton's picture
Knowledge at Wharton
Many people work on their goals by engaging in positive actions—hitting the gym, planning a trip, or taking guitar lessons. But they may be overlooking one of the most important tools for effecting...
Bruce Hamilton's picture
Bruce Hamilton
Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat...
Nicole Radziwill's picture
Nicole Radziwill
In 2013, thousands of consumers in the United Kingdom (UK) and Ireland bought, prepared—and ate—beef lasagna, hamburgers, and frozen dinners. What they didn’t know is what they were actually putting...
Kelly Kuchinski's picture
Kelly Kuchinski
Imagine building a brand over decades. Hundreds of millions of dollars invested in design and development. Sponsorships with celebrity athletes and professional and college teams. Leading-edge...
Mark Rosenthal's picture
Mark Rosenthal
The spring and summer of 2000 were a long time ago, but I learned some lessons during those months that have stayed with me. In fact, the learning from that experience is still happening as I...
NIST's picture
NIST
Engineers at the National Institute of Standards and Technology (NIST) needed a way to secure smart manufacturing systems using the digital thread, so they turned to the new kid on the block......
Jeffrey Phillips's picture
Jeffrey Phillips
I went to a meeting about innovation recently with a former client, and a discussion about digital transformation broke out. It was both interesting and strange. Most corporations are struggling to...
Knowledge at Wharton's picture
Knowledge at Wharton
In the 1999 film Office Space, a dark comedy about the mundane conventionality of work, disgruntled software engineer Peter Gibbons tells his new love interest, Joanna, that he hates his job and...
Annette Franz's picture
Annette Franz
In the past, I’ve written about some of the myths of journey mapping. One of those myths is: Without a digital mapping platform, I can’t even begin to map. Let me explain my position. You...
Jim Benson's picture
Jim Benson
A few years ago, I received a call from a very frustrated vice president of development in the Midwest. He sent his staff to get trained in Scrum. He thought he was sending his team off to learn how...
Davis Balestracci's picture
Davis Balestracci
During recent visits to Twitter and LinkedIn, I’ve become increasingly shocked by the devolution of the posts to vacuous nonsense. I felt a Network moment of, “I’m mad as hell, and I’m not going to...
Ryan E. Day's picture
Ryan E. Day
In the manufacturing universe, metal tube fabrication is a world of its own. That being said, the requirements for developing a new world-standard solution for tube bending are common to all...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
I had the pleasure of interviewing Whitney Johnson, author of the book, Build an A Team: Play to Their Strengths and Lead Them Up the Learning Curve (Harvard Business Review Press, 2018). Whitney has...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
Most people have a notion about the visual workplace that is much too small for themselves and their companies. They think of it as a series of point solutions that are helpful, even clever. Yet they...