Operations Features

Bob Holmes's picture
Bob Holmes
This story was originally published by Knowable Magazine. Most of us won’t soon forget that disconcerting moment last spring when grocery store shelves were suddenly bare where the flour, pasta, and...
Knowledge at Wharton's picture
Knowledge at Wharton
The future of work is hybrid. In the post-pandemic world, many companies will embrace the lessons learned from more than a year of telecommuting and not fully return to the office. Instead, Wharton...
Del Williams's picture
Del Williams
On conveyor systems in the food processing industry, some powdered and bulk solid materials such as grains, sugar, and creamer are ignition-sensitive in specific concentrations, particularly when...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Quality professionals no longer focus solely on product or service quality. Today, the quality function is involved in almost every aspect of a company, from customer interactions and compliance...
Mike Figliuolo's picture
Mike Figliuolo
A consistent and regularly scheduled prioritization process helps eliminate distractions and can focus your efforts on the most meaningful projects. Some processes are formal, while others are simply...
Eryn Brown's picture
Eryn Brown
This story was originally published by Knowable Magazine. Last spring, things looked grim for Dora Herrera. Revenues at her family’s 45-year-old restaurant business, Yuca’s, had plummeted within a...
Matt Fieldman's picture
Matt Fieldman
What is America Works, and why is it important to the future of American manufacturing? The American manufacturing industry is at a crossroads, facing growing competition from foreign countries...
Ryan E. Day's picture
Ryan E. Day
One of the technologies driving Industry 4.0 is artificial intelligence (AI), and AI is enabling massive change in manufacturing. It is also revolutionizing the smart manufacturing supply chain as...
Manfred Kets de Vries's picture
Manfred Kets de Vries
Serge faced a conundrum. One of his business partners was in a legal dispute with Serge’s father, Charlie, and asked for his help. Serge knew that his father was prone to suing everyone who crossed...
Corey Brown's picture
Corey Brown
Understanding the distinction between document management and knowledge management is vital to operational excellence. While the terms can sometimes be used interchangeably, understanding their...
Annette Franz's picture
Annette Franz
The terms “customer-centric” and “customer-centricity” get thrown around a lot; oftentimes, it’s quite clear that they’re being used out of turn. I believe “customer-centric” is often confused with “...
Donald J. Wheeler's picture
Donald J. Wheeler
Inspection sounds simple. Screen out the bad stuff and ship the good stuff. However, measurement error will always create problems of misclassification where good stuff is rejected, and bad stuff...
Joseph Near's picture
Joseph Near
Does your organization want to aggregate and analyze data to learn trends, but in a way that protects privacy? Or perhaps you are already using differential privacy tools, but want to expand (or...
Ryan E. Day's picture
Ryan E. Day
In an article published by Quality Digest, Julias DeSilva addresses recent declines in ISO certification and poses the question, “Does quality matter anymore?” His conclusion is that even if you don’...
Yves Doz's picture
Yves Doz
There is no getting around the hype surrounding agile, the organizational concept originally codified by software developers in 2001. Powered by the demands of a fast-changing consumer landscape in...
Quality Digest's picture
Quality Digest
Digital transformation is the integration of technology into all areas of a business, which fundamentally changes how organizations operate and deliver value to their customers. But what does success...
Sébastien Breteau's picture
Sébastien Breteau
It’s been about one year since the Covid-19 impact intensified from a seemingly isolated health scare to a worldwide, ubiquitous tragedy that has upended daily life as we know it. Ever since...
Bryan Christiansen's picture
Bryan Christiansen
If somebody asked you for a list of your company’s assets, would you be able to provide it? What about the exact location, condition, and utilization of each asset? Organizations with a large number...
Knowledge at Wharton's picture
Knowledge at Wharton
It’s a commonly held belief, one that gets played out daily in organizations around the world: Employees who receive performance feedback are much more likely to improve their performance than those...
Adam Conner-Simons's picture
Adam Conner-Simons
Laser cutting is an essential part of many industries, from car manufacturing to construction. However, the process isn’t always easy or efficient. Cutting huge sheets of metal requires time and...