Operations Features

Dick Wooden's picture
Dick Wooden
There are various phases to consider when focusing on a business strategy for customer relationship management (CRM). An initial phase is creating a vision of a better future with a customer-...
Anonymous's picture
Stefan Geib
With more than 70,000 chemicals currently in common use—and 1,000 new chemicals coming into use every year—maintaining and managing their effective, appropriate, and responsible use is a...
Michael A. Witt's picture
Michael A. Witt
Editor’s note: This is part two of a two-part series. Read part one here. While globalization has benefited humanity in many ways, its continued progress is in serious doubt. As I wrote previously...
Bruce Hamilton's picture
Bruce Hamilton
While holiday shopping at one of my favorite food places, Johnson’s Popcorn, I came upon a scene reminiscent of our lean training video, Toast Kaizen. After I placed my order for 18 one-gallon...
Mark Rosenthal's picture
Mark Rosenthal
One of my readers, Darren, commented with some great questions about the “Takt Time-Cycle Time” post on my blog. He wondered which system is more efficient, a fixed, rigid takt-based production...
Joe Schlecht's picture
Joe Schlecht
According to the ISO/IEC Guide 99—“International vocabulary of metrology—Basic and general concepts and associated terms (VIM),” the traceability of a measurement result is demonstrated through a...
Harish Jose's picture
Harish Jose
The Forth Bridge is a famous railroad bridge in Scotland and is more than 125 years old. It needs painting to fend off rust. Albert Cherns, the late famous social scientist who founded the...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
It started out as a lackluster taxi ride from the airport to the hotel. But it turned regal and elegant the second I hailed the next taxi as I exited Charlotte Douglas Airport. The Crown Cab that...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
Leadership is not necessarily about getting people to follow you. In fact, the test of leadership effectiveness is what happens when you’re not there. If everything depends on you and falls apart...
Anonymous's picture
Arend Hintze
The common and recurring view of the latest breakthroughs in artificial intelligence (AI) research is that sentient and intelligent machines are just on the horizon. Machines understand verbal...
Vijay Iyer's picture
Vijay Iyer
As the director of the structural heart team at Kaleida Health’s Gates Vascular Institute in Buffalo, New York, I perform minimally invasive, endovascular surgeries to repair structural defects of...
Anonymous's picture
Pat Carlson
From aerospace applications to simple one-off projects built at home, additive manufacturing (AM) has gained incredible interest in all industry facets. Its rapid expansion into production...
Jeffrey Phillips's picture
Jeffrey Phillips
I love innovation. I love all facets of it: the discovery of needs, creativity, unique solutions, and the realization of ideas as new products and services. But what concerns me sometimes is the...
Kara Baskin's picture
Kara Baskin
Care.com co-founder Donna Levin played a key part in that company’s growth, and the passion was personal. Levin’s work plans were curtailed when her son was 11 weeks old and had a seizure following...
Dan Jacob's picture
Dan Jacob
Disruption is a funny thing. You see it coming—kind of—but it’s hard to tell what it means. Back in the day, would you have foreseen the shift from taxis to Uber? Would you have predicted that HVAC...
Craig Schlenoff's picture
Craig Schlenoff
Whether they’re behind the scenes assembling products or helping you parallel-park your car, robots are already playing a big role in our day-to-day lives, and their presence will only become more...
Anonymous's picture
Brian Simonds
Welding is said to be more art than science. In part, this is a nod to the vital, skilled work that welders perform. It’s also recognition of the fact that the physics of the process is really,...
Donald J. Wheeler's picture
Donald J. Wheeler
Who can be against apple pie, motherhood, or good measurements? This is why everyone stands up and salutes when we are told to maintain our measurement systems in good calibration. But what is good...
Anonymous's picture
Dianne Hillhouse
Sponsored Content Manufacturers often hold suppliers to a rigid quality process that dictates tight controls on all raw materials. Nonconforming material can potentially halt the production line,...
Mika Javanainen's picture
Mika Javanainen
Are your back office systems talking to your front office systems? Back office systems manage manufacturing functions as well as administrative functions such as quality management, accounts payable...