All Features
Christopher Allan Smith
I was a strange kid. Who knows where our fears come from? What I do know is Godzilla is somewhere near the core of one of my weirder fascinations. When I was four, I watched Godzilla vs. King Kong on TV with my father. It made a mark.
One part megalophobia, one part awesome nature, one part primal…
Duke University
Price discounts and other promotions on consumer goods can boost a product’s sales in the short term, but that same strategy may destroy a brand’s equity, according to research from Carl Mela, a marketing professor at Duke University’s Fuqua School of Business.
Brands often focus on the short-term…
Kimberly Merriman, David Greenway, Tamara Montag-Smit
As vaccinations and relaxed health guidelines make returning to the office a reality for more companies, there seems to be a disconnect between managers and their workers about remote work.
A good example of this is a recent op-ed written by the CEO of a Washington, D.C., magazine that suggested…
Joseph Near, David Darais
In previous articles we have explored what differential privacy is, how it works, and how to answer questions about data in ways that protect privacy. All of the algorithms we’ve discussed have been demonstrated via mathematical proof to be effective for protecting privacy. However, when…
Gleb Tsipursky
Quality professionals are often told that “failing to plan is planning to fail.” You might be surprised to learn that this phrase is a misleading myth at best and actively dangerous at worst. Making plans is important, but our gut reaction is to plan for the best-case outcomes, ignoring the high…
Ryan McKenna
To date, this series focused on relatively simple data analyses, such as learning one summary statistic about our data at a time. In reality, we’re often interested in a slightly more sophisticated analysis, so we can learn multiple trends and takeaways at once and paint a richer picture of our…
Arron Angle
Iwas talking to a friend recently, and the subject of organizational health came up. With my quality background my ears perked up, and I asked him to explain what he thought organizational health meant.
The friend went on for several minutes explaining that organizational health was all about six…
Christopher Allan Smith
This series is about planning for the worst that can face us.
It’s jumping-off point is the National Institute of Standards and Technology publication, “A Case Study of the Camp Fire—Fire Progression Timeline,” an epic and thorough study about the wildfire that changed the lives of my family,…
James Wells
I was talking recently with a friend who runs an academic program at a major U.S. university. She was telling me about solving a problem in her department and how the solution was obvious so she just did it. She then related how one of her colleagues protested that she should have used some Six…
Christopher Allan Smith
By 6:25 a.m., my fate was sealed.
That morning, 10 miles from my front door in Paradise, California, a poorly maintained power line owned by Pacific Gas & Electric arced, dropping molten metal into the brush at its base and starting a fire.
At the time, I was rousing myself and my high-school-…
Don Cox
Despite the high ratio of intelligent work-from-home (WFH) business professionals, the current cybersecurity landscape for that work model could best be described as disorganized and dysfunctional. Hackers have been busy exploiting these cyber risks, as evidenced from the reported 300-percent…
Barbara Cuthill
The internet of things (IoT) offers many attractions for small and medium-sized manufacturers (SMMs) that may want to integrate IoT into their facilities and operations, or who seek to enter the IoT market with innovative products. However, when venturing into the IoT waters, it’s helpful to be…
David Darais, Joseph Near
In our last article, we discussed how to determine how many people drink pumpkin spice lattes in a given time period without learning their identifying information. But say, for example, you would like to know the total amount spent on pumpkin spice lattes this year, or the average price of a…
Jon Speer
The medical device technical file is a must-have document for devices to be sold in the European Union (EU) marketplace. The file contains detailed information about your medical device, its design, intended use claims, composition, and clinical evaluations. It’s essentially an “everything you must…
Chip Bell
Iam often asked by customer service leaders how to get the CEO to care about customers. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings. When I outline a number of possible approaches…
David Darais, Joseph Near
How many people drink pumpkin spice lattes in October, and how would you calculate this without learning specifically who is drinking them, and who is not?
Although they seem simple or trivial, counting queries are used extremely often. Counting queries such as histograms can express many useful…
Graham Freeman
Here’s an unfortunate truth: The story of the Covid-19 pandemic is one of epic quality failures in almost every area imaginable. Although there have been some admirable successes, such as the food and beverage organizations that have ensured the continued safe delivery of food supplies to most…
Bob Holmes, Knowable Magazine
This story was originally published by Knowable Magazine.
Most of us won’t soon forget that disconcerting moment last spring when grocery store shelves were suddenly bare where the flour, pasta, and other staples should have been. The news told of farmers dumping milk—nearly four million gallons a…
Rita Men
Ending the pandemic depends on achieving herd immunity, estimated at 70 percent or even 80 percent to 90 percent of a population. With some 30 percent of Americans telling pollsters they have no interest in getting vaccinated, that’s cutting it a bit close. The numbers are even worse in many other…
Del Williams
On conveyor systems in the food processing industry, some powdered and bulk solid materials such as grains, sugar, and creamer are ignition-sensitive in specific concentrations, particularly when exposed to static electricity discharge. Key concerns are conveyor-system connection points such as…
Dirk Dusharme @ Quality Digest
Quality professionals no longer focus solely on product or service quality. Today, the quality function is involved in almost every aspect of a company, from customer interactions and compliance management to environmental health and safety, supply chain management, risk management, and more.
A…
Joseph Near, David Darais
It’s not so simple to deploy a practical system that satisfies differential privacy. Our example in the last post was a simple Python program that adds Laplace noise to a function computed over the sensitive data. For this to work in practice, we’d need to collect all the sensitive data on one…
Michael Mallen
The concept of cost of quality (COQ) has been around for decades, but applying it to business is difficult. The adage “quality is free” (coined by Philip B. Cosby in his book by the same title) does not simply mean that you don’t have to pay for it. It means that you are likely already paying to…
Sharona Hoffman
Artificial intelligence holds great promise for improving human health by helping doctors make accurate diagnoses and treatment decisions. It can also lead to discrimination that can harm minorities, women, and economically disadvantaged people.
The question is, when healthcare algorithms…
Michael P. Powell
The promise of advanced manufacturing technologies—also known as smart factories or Industry 4.0—is that by networking our machines, computers, sensors, and systems, we will (among other things) enable automation, improve safety, and ultimately become more productive and efficient. And there is no…
