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AI: A World of New Opportunity and Risk
Theodoros Evgeniou, Caroline Zimmerman
This isn’t a new story: A novel technology disrupts society, bringing with it many benefits but also major risks and costs. We saw it during the Industrial Revolution, which vastly improved the average living standard but also led to poor labor conditions and environmental degradation, all within a…
How to Close the Loopholes on Medical Device Cybersecurity
Derek Hills
The importance of medical device cybersecurity is growing exponentially. As more devices become connected to the internet, threats to public safety mount. Cybercriminals, formerly interested in stealing financial or medical records, have begun to essentially hold healthcare providers hostage by…
Building Machines That Work for Everyone
Tahira Reid, James Gibert
People interact with machines in countless ways every day. In some cases, they actively control a device, like driving a car or using an app on a smartphone. Sometimes people passively interact with a device, like being imaged by an MRI machine. And sometimes they interact with machines without…
Cobots: Safety, Training, and Ethical Considerations for Employers
Rebecca Saenz
There are three key things cobot developers and employers using cobots must remember when considering implementation: 1) human life takes precedence, 2) human life takes precedence, and 3) human life takes precedence. Dictionary.com defines cobot as “a computer-controlled robotic apparatus that…
The Most Common Mistakes in Crisis Communication
Josh Wilson
Paraphrasing Winston Churchill, Rahm Emanuel, a former White House chief of staff and Chicago mayor, famously quipped that you never want a serious crisis to go to waste. Few of us will face the number of crises that a big-city mayor or a presidential aide may deal with in a day, but we still need…
Technology Takes a Front Seat for Manufacturers Navigating the Pandemic
Megan Wallin Kerth
In the wake of manufacturing and chip shortages, some may think that Covid-19 slowed down production on the whole as supply chain issues and remote work presented significant obstacles for manufacturers. However, there were both struggles and some unexpected benefits that arose as professionals…
Why Ethics Must Be Paramount in Quality
William A. Levinson
The U.S. Military Academy’s Honor Code says that “A Cadet will not lie, cheat, steal, or tolerate those who do.” Lt. Gen. Darryl A. Williams, the USMA’s superintendent, elaborated, “The tenets of honorable living remain immutable, and the outcomes of our leader development system remain the same,…
Can AI Help Manufacturers Maintain High Quality Amid Uncertainty?
Prasad Akella
We are a full two years into post-pandemic manufacturing life, with the omicron variant the latest cause for concern. It might sound hyperbolic, but I’m pretty sure manufacturing will never be the same as it was in 2019. In some ways, that’s a good thing. One silver lining of the novel coronavirus…
The Pursuit of Purpose May Be Harming Your Organization
Winnie Jiang
In what has become the most watched commencement speech ever, Steve Jobs had this advice for the class of 2005 at Stanford University: “The only way to be truly satisfied is to do what you believe is great work, and the only way to do great work is to love what you do.” Inspiring words from the…
Smashed Cars, Burnt Trees, Soggy Insulation
Sybil Derrible, Juyeong Choi, Nazli Yesiller
Communities across the U.S. Southeast and Midwest are assessing damage from the deadly and widespread tornado outbreak on Dec. 10–11, 2021. It’s clear that the cleanups will take months and possibly years. Dealing with enormous quantities of debris and waste materials is one of the most…
Four Essential Tools to Make Your Messages Stickier
Kate Zabriskie
They’re with me, I just know it, at least I think they’re with me... OK, maybe not. Oh no! They’re gone. Well, thank goodness that’s over! Has that happened to you? How about the following: • I addressed this issue 30 minutes ago. How did they forget so soon? They have minds like sieves—easy in…
Eight Defences and Responses to Ransomware Attacks
Bryce Austin
There were seven people seated around the table: The CEO, the VP, the CFO, the special agent from the FBI, the owner, the forensics technician, and the company’s CISO (chief information security officer). “Don’t pay,” was the CEO’s vote. Same for the VP. “Pay it,” was the owner’s response. The CFO…
Boosting Vaccine Production Needs the Right Degree of Flexibility
Prashant Yadav, Antoine Désir
The pandemic has seen an unprecedented global effort to accelerate the development of safe and effective vaccines as well as a rapid expansion of vaccine manufacturing capacity. However, challenges in further scaling up vaccine manufacturing capacity to meet higher-than-expected demand, and the…
Enabling an AI-Ready Culture
Roxanne Oclarino
Artificial intelligence (AI) promises that organizations will be 40-percent more efficient by 2035, unlocking an estimated $14 trillion in new economic value to global GDP by 2030, according to PwC. This makes it the biggest commercial opportunity in today’s fast-changing business climate, all…
Four Ways Robots Improve Construction Risk Management
Emily Newton
Risks are inherent in the construction industry, and they come in various types. The National Institute for Occupational Safety and Health (NIOSH) reports that more than one in three deaths happen in this sector because of falls. The data also show that companies with fewer than 20 workers had more…
Give Your Customers ‘The Knife’
Chip Bell
One of my favorite Halloween memories was decorating the annual giant pumpkin with my son when he was young. As a toddler, he was primarily an observer as he watched me sculpt the face of the pumpkin with a scrimp knife. However, his commitment to the pumpkin-carving process ramped up dramatically…
The ‘Great Resignation’ Is a Trend That Began Before the Pandemic
Ian Williamson
Finding good employees has always been a challenge, but these days it’s harder than ever. And it’s unlikely to improve anytime soon. The so-called quit rate—the share of workers who voluntarily leave their jobs—hit a new record of 3 percent in September 2021, according to the latest data available…
Reporting All Biosafety Errors Could Improve Labs Worldwide
David Gillum, Kathleen Vogel, Rebecca Moritz
The origin of SARS-CoV-2 remains a mystery. One theory is that the coronavirus that causes Covid-19 was transmitted from animals to humans—a fairly common occurrence. Another is that it came from a laboratory accident—a more infrequent circumstance. Around the world, scientists conduct many kinds…
$1B Lessons on Innovation From Dollar Shave Club
Angus Robertson, Ahmet Abaci, Beth Somplatsky-Martori
Often, there’s a razor-thin margin between success and failure. Not long ago, Gillette—which dominated the $3.5 billion market for razors and accessories for longer than a century—was challenged by a little upstart called Dollar Shave Club, which had just starred in its first commercial for a…
How to Make a HACCP Plan to Prevent Safety Hazards and Recalls
Gregg Profozich
If your food manufacturing plant has to issue a product recall, many people might take to social media to vent their frustrations, resulting in a public backlash that can damage your brand’s reputation. Other consumers might opt to switch brands, resulting in further revenue loss. How can you…
Leadership Insights From the Baldrige Award-Winning City of Germantown, Tennessee
Christine Schaefer
When the City of Germantown, Tennessee, was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, presidential award for organizational excellence. During the Baldrige program’s 32nd Quest for…
Eight-Step Decision-Making Process for Making the Most Quality Decisions
Gleb Tsipursky
It’s too bad that so many rely on their intuition for their decision-making process. From former President Donald Trump, to Steve Jobs, and even allegedly Mark Twain, gut reactions are viewed as something almost magical, acquired either by hard-earned experience or possessed by a select few young…
It’s Time to Apply Risk Management to President Biden’s Vaccine Mandates
Ryan E. Day
‘By the authority vested in me as President by the Constitution and the laws of the United States of America, including sections 3301, 3302, and 7301 of title 5, United States Code, it is hereby ordered as follows....” Why do these words make me cringe? Well, because when presidential ink hits…
Problems Happen. It’s How They’re Solved That Matters.
David Isaacson
Within every organization, problems or incidents arise that can affect the quality of your operations. Take for example, food recalls due to improper food labeling that not only could cause sickness in humans, but also result in a hit to a company’s reputation. Or, automotive product recalls due to…
How the Climate Crisis Is Transforming the Meaning of ‘Sustainability’ in Business
Raz Godelnik
In his 2021 letter to CEOs, Larry Fink, the CEO and chairman of BlackRock, the world’s largest investment manager, wrote: “No issue ranks higher than climate change on our clients’ lists of priorities.” His comment reflected a growing unease with how the climate crisis is already disrupting…

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