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Quality of U.S. Health Care Stuck in Neutral
National Committee for Quality Assurance
(NCQA: Washington) -- “The State of Health Care Quality 2009,” an annual report, now in its 13th year, provided by the National Committee for Quality Assurance (NCQA), finds that the quality of U.S. health care was virtually stagnant in 2008, a disturbing slowdown after a decade of improvements.…
Kansas Company Triples Sales With Lean Manufacturing
MAMTC
(USC: Overland Park, KS) -- In the business world, demand is good—unless you’re struggling to meet it. USC LLC, an agricultural equipment manufacturer in rural Sabetha, Kansas, was faced with a problem when customer orders for their seed treaters began to outpace the production line’s output. USC…
Product News: New Catalog on NDT Inspection Products
Spectronics Corp.
(Spectronics Corp.: Westbury, NY) — Spectronics Corp. has recently published a 32-page catalog on a wide variety of black light (UV-A) and blue light inspection lamps that detect and identify surface and subsurface flaws. These products are used for nondestructive testing practices such as visual…
Product News: GiantDragon GigE Vision Camera
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(Toshiba Teli America Inc.: Irvine, CA) -- Designed for vision applications requiring speed and resistance to blooming, the CSGV90BCS GiantDragon monochrome camera from Toshiba Teli runs 90 frames per second, uncompressed images at VGA resolution over the GigE Vision standard Gigabit Ethernet…
Using a Laser Tracker for Machine Tool Volumetric Error Compensation
Dave Maxham
A joint project of NCMS called Volumetric Accuracy for Large Machine Tools (VALMT), partnering Automated Precision, Boeing, Siemens and Mag Cincinnati, has pioneered an innovative process and established new methodology in volumetric error compensation for large machine tools. Volumetric error…
Books: Kaizen Event Fieldbook
Society of Manufacturing Engineers
(SME: Dearborn, MI) -- The Society of Manufacturing Engineers (SME) announces the release of Kaizen Event Fieldbook: Foundation, Framework and Standard Work for Effective Events, by Mark R. Hamel (SME, 2009), which details the strategies, tools, and techniques necessary for conducting effective…
What’s in Your Backpack?
Michelle LaBrosse
A couple of years ago, I was featured on CNN pouring out the contents of my backpack. The story was about how I ran my business, virtually, from wherever I was with the trusty items carried on my back. As you might imagine, there were all the usual suspects: my laptop, iPhone, digital camera,…
Product News: Guide to How Safety Standards Change Global Food Markets
(Ekobai Holdings Ltd.: Hong Kong) -- Ekobai.com, an online directory for certified suppliers and products has teamed up with the international organization GLOBALGAP (good agricultural practice) to produce a guide that analyzes how safety standards are changing global markets for food and…
Lattice Releases Chapters 11, 12 of Free Lean Manufacturing e-Book
(Lattice Technology: San Francisco) -- Lattice Technology Inc., developers of digital manufacturing applications using the XVL format, recently released Chapters 11 and 12 of the new book, Improving Lean Manufacturing Through 3-D Data by Hiroshi Toriya. First published in Japan in late 2008…
Mandina’s Inspection Services Unveils Online Training Facility
(Mandina: Columbus, OH) -- Mandina's Inspection Services Inc., a global leader in the inspection field, unveils MandinasNDT.com, a state-of-the art, online training site specifically designed to effectively and efficiently train inspection personnel. This training, which focuses on the…
Product News: Newport Corp. Oriel IQE-200 for Photovoltaic Measurements
(Newport Corp.: Irvine, CA) -- Newport Corp.’s Oriel Instruments division announces the Oriel IQE-200, the innovative instrument that permits simultaneous measurements of both the external quantum efficiency (EQE) and the internal quantum efficiency (IQE) of solar cells, detectors, or any photon-…
Is Your Microrobot Up for the (NIST) Challenge?
NIST
(NIST: Gaithersburg, MD) -- The scientists and engineers who introduced the world to tiny robots demonstrating soccer skills are creating the next level of friendly competition designed to advance microrobotics—the field devoted to the construction and operations of useful robots whose dimensions…
Aveta Adds New Edition of Six Sigma Handbook to Curriculum
(Aveta: Cleveland) -- The training courses at Aveta’s Six Sigma Online (www.sixsigmaonline.com)  have just gotten a facelift. The required textbook for the course, The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels, by Thomas Pyzdek and Paul Keller (…
The Global Six Sigma & Business Improvement Award Announces Winners
WCBF
(WCBF: Chicago) -- The winners for all categories and for the special awards were announced at The Global Six Sigma and Business Improvement Awards Gala Dinner on Wednesday, Oct. 14, held at The Walt Disney World Swan & Dolphin Resort in Orlando, Florida.  Judged by a panel of independent…
Stop Wasting Improvement Resources
Forrest Breyfogle—New Paradigms
The financials of an enterprise are a result of the integration and interaction of its processes, not of individual procedures in isolation. Using a whole-system perspective, one realizes that the output of a system is a function of its weakest link or constraint. If you're not careful, you can be…
If Six Sigma Is So Easy, Why Isn’t Everyone Doing It?
Jay Arthur—The KnowWare Man
At the 2009 National Association for Healthcare Quality conference, I gave a speech on lean Six Sigma simplified. At the end of the session, one of the attendees asked, "If Six Sigma is so easy, why isn’t everyone doing it?" My answer: Because we’ve made it too complicated, expensive, and hard…
Best Practice in Service Quality Measurement
Jim Jubelirer
Story update 10/23/2009: The link to the prerecorded webinar mentioned at the end of the article has been corrected.   The U.S. economy runs on service. From front-line service in transactional industries such as retail, banking, hospitality and food service, to technical support for high-tech…
Product News: Brooks Instrument’s 4800 Series Mass Flow Controllers/Meters
(Brooks Instrument: Hatfield, PA) -- Brooks Instrument, a world-leading provider of advanced flow measurement, control, and level solutions, announces new digital communications capabilities on the 4800 Series mass flow meters and mass flow controllers. In addition to the analog and RS-232…
Product News: Baumer Camera Delivers Images With Enhanced Edge Sharpness
Baumer
(Baumer: Southington, CT) -- As a cost effective alternative to 3-CCD camera technology, Baumer has introduced the first in a line of high quality color technology GigE cameras.  Equipped with the Baumer CIELAB engine that offers advanced real-time color processing, the Baumer TXG06ac camera…
E Instruments Reveals New Temperature Calibrator
E Instruments
(E Instruments: Langhorne, PA) -- The MultiCal 14 temperature calibrator is designed to meet your test and calibration needs in the field or laboratory: Measure and simulate dc voltage, resistance, thermocouples, and RTDs Rugged and easy to use Able to measure 10 types of…
AIAG Honors NIST With Chairman’s Award
AIAG
(AIAG: Southfield, MI) -- The Automotive Industry Action Group (AIAG) recently presented the National Institute of Standards and Technology (NIST) with its highest honor, the 2009 AIAG Chairman’s Award. “Thomas Sowell once said: ‘The march of science and technology does not imply growing…
3-D Case Study: Full-Plane 3-D Scans Using ZScanner
Z Corp.
(Z Corp.: Burlington, MA) -- When a 30-year-old aircraft arrives in the hangar for retrofitting or repair, the more information engineers have the better. That's why Texas-based aviation services company, M7 Aerospace, is now offering a new service to create precise, 3-D portraits of entire…
Product News: Mettler-Toledo Excellence XP Balances
Mettler-Toledo
(Mettler Toledo Inc.: Columbus, OH) – Mettler Toledo, a leading global supplier of precision instruments and services, presents its Excellence XP Balances for weighing operations in difficult environmental conditions. The Excellence XP Balances set standards in hands-free weighing and cleaning,…
Product News: Mettler-Toledo Excellence XP Balances
Mettler-Toledo
(Mettler-Toledo Inc.: Columbus, OH) – Mettler-Toledo, a leading global supplier of precision instruments and services, presents its Excellence XP Balances for weighing operations in difficult environmental conditions. The Excellence XP Balances set standards in hands-free weighing and cleaning,…
10 Steps to Keeping Customers Loyal
Joe Calloway
The Acme Widget Co. needed to increase revenue and profits, so they undertook an initiative to attract new customers: They launched a new advertising campaign and offered special deals to first-time buyers. They were initially delighted to see a significant and immediate increase in new customers…

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