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Newport Acquires Vistek’s Vibration Isolation Product Line
Newport Corp.
(Newport Corp: Irvine, CA) -- Newport Corp., a global leader in lasers and photonics solutions that make, manage, and measure light, has acquired the products and technology of Vistek, a Tempe, Arizona-based manufacturer of advanced vibration isolation solutions. The new products will be offered…
Dynolab Test Cell Control System Showcased at Automotive Testing Expo 2012
Sakor Technologies Inc.
(SAKOR: Atlanta) -- SAKOR Technologies, a recognized leader in high-performance dynamometer systems, will be exhibiting at the North American Automotive Testing Expo 2012 from October 23–25, 2012, at the Suburban Collection Showplace in Novi, Michigan. SAKOR will highlight many of its innovative…
Mental Muri Migraine
Bruce Hamilton
It’s funny, but when a bunch of lean thinkers gets together, they tend to be on the lookout for small improvements. Cumulatively these little issues give us headaches, and regrettably sometimes have far more serious consequences. Call this mental muri, every bit as stressful as physical muri, the…
Mobile Devices and the Expanded Capacity of Data Collection
Eric Weisbrod
Like many things in the manufacturing world, the definition of “mobile data collection” depends on the company, environment, collection type, required functionality, and myriad variables. The abundance of mobile technology is changing the scope of data collection. After many discussions with…
Six Sigma and More
Quality Transformation With David Schwinn
It may seem dangerous to ask questions, especially in an environment that is hostile to change. The heart of improvement often lies in listening to many viewpoints in order to involve people affected by the outcome. In an environment of trust, it’s okay to disagree with the boss. W. Edwards Deming…
Steinbichler to Showcase Optical Tracking System at EUROMOLD 2012
Steinbichler
(Steinbichler: Plymouth, MI) -- Steinbichler, developer, manufacturer, and marketer of optical measuring and sensor technology, will present its new, handheld laser scanner T-SCAN CS as well as the optical tracker T-TRACK CS in hall 8, stand L68, at EuroMold, Nov. 27–30, 2012, in Frankfurt, Germany…
Three Challenges Facing the Electronics Industry
TÜV Rheinland of North America
The electronics industry, perhaps more than any other, truly demonstrates the axiom that change is the only constant. Whether it’s smart phones, medical devices, tablets, computers, or other consumer electronics, the one regular occurrence is change. Features and functions are revised, which alter…
Can You Really Overhaul a Nation’s Customer Service Culture?
Ron Kaufman
In a harsh global economy, great service is the price of admission. Companies whose cultures aren’t built around the ability and the willingness—no, the eagerness—to delight the customer won’t survive. You know this. And if you’re a leader at a global enterprise, no doubt you’ve gained more than a…
Four Data Processes, Eight Questions, Part 2
Davis Balestracci
Human perception of variation and how we execute the methods of four data processes—measurement, collection, analysis, and interpretation—were discussed in part one of this column. Because human variation can compromise the quality of data and render any subsequent analysis virtually useless for…
Streamline Calibration Documentation and Maintenance
Beamex
Beamex and Emerson have partnered to offer Calibration Excellence, a best-in-class solution for managing calibrations. This solution delivers the benefits of a complete automation asset management and premier calibration management functionality in an integrated solution. Calibration Excellence…
Seamless Quality Inspection With Line-Scan Cameras
Xing-Fei He
A line-scan camera uses a single row of photo sensors, instead of a matrix of them, to capture images of a constant stream of moving material, often called a web. The data stream is then processed within a machine vision system to create 2D image data for industrial-quality inspection purposes.…
Quantifying the Value of Customer Service
Knowledge at Wharton
Mark Hoplamazian was predictably a little skittish when his bosses at the Pritzker Organization asked him to become interim president and CEO of the family-owned company’s signature investment and double winner of the Baldrige Award, the Hyatt chain of hotels. He had spent the bulk of his career…
Four Data Processes, Eight Questions, Part 1
Davis Balestracci
Have you ever been responsible for a data collection where any resemblance between what you designed and what you got back was purely coincidental? When that happens, yet again, I say to myself, “Well, it was perfectly clear to me what I meant.” Consider the use of statistics as a data process, or…
New ISO/IEC Standards to Increase Confidence in Audits and Certification
ISO
(ISO: Geneva) -- Demonstrating that a company complies with International Standards is one way of creating confidence among regulators, consumers, suppliers, and other stakeholders. But how do we know that a certificate granted by one certification body is that same as that offered by another? Two…
3D Scanning Preserves WWI Cave Art
Konica Minolta Sensing Americas Inc.
CANADIGM is a nonprofit research group dedicated to advancing public education and awareness of events, artifacts, and sites of historical significance through advanced documentation, technology, and media. The group’s first project, Souterraine Impressions, seeks to preserve the chalk-based wall…
The Baldrige Is 25
Bill Kalmar
The Rose Bowl is often referred to as “the granddaddy of them all.” Since 1902, it’s where champions of the nation’s top-rated college football teams were determined, and is often considered the most prestigious of all the bowl games. If there was ever a “granddaddy” of performance excellence…
What’s Your Zipf Slope?
Jim Frost
In my last column, “Detecting the Signature of Information,” I showed how it’s possible to statistically assess the structure of a message and determine its capacity to convey information. We saw how my own words fit the patterns that are present in communications that are optimized for conveying…
Enhancements to Control Charts and Process Capability Statements
Forrest Breyfogle—New Paradigms
A report of how a process performs is not only a function of process characteristics and sampling chance differences. It can also depend on sampling approach. For example, one person could describe a process as out of control, which would lead to activities that address process perturbations as…
Lead With Humiliation
Bruce Hamilton
Very early in my lean adventure as a new vice president of operations, when the idea of listening to workers was still a little strange, I returned from a week vacation to find that two of my peer managers had teamed up to convince the company president that I had “turned over the asylum to the…
Meet MABEL, the Jogging Robot
University of Michigan
T he Breakthrough Award by Popular Mechanics magazine was presented to University of Michigan (U-M) professor Jessy Grizzle for creating MABEL, a robot that walks with the agility of a human and runs at a 9-minute mile pace. Grizzle, U-M’s Jerry W. and Carol L. Levin Professor of Engineering, is a…
Why Bosses Matter
Stanford News Service
Middle managers don’t get lots of respect in the workplace. And for a variety of reasons, scholars have mostly studied the worth of CEOs and the efficacy of various management practices. But a new study suggests that frontline supervisors are far more important than many have thought. In fact,…
A Look Under the Hood
Adrian Vido
When consumers are in the market for a vehicle, they no doubt consider quality as one of many buying factors. Yet quality is complex in itself, encompassing design, durability, reliability, and performance. It’s anything—and everything. At Ford, quality is defined by our customers. Our customers…
Resolved but Not Resolved
Arun Hariharan
A company with a large customer base has a monthly practice of measuring its performance on quality and customer-related metrics. These are reviewed by the CEO and the rest of the senior management team. These metrics are part of senior management’s arsenal of performance appraisal tools. Among…
How to Keep the Fizz in Your Biz
Stanford News Service
Bruce Nevins is a serial entrepreneur across multiple industries, including beverages, lighting, and athletic apparel. A graduate of West Point and the Stanford Graduate School of Business, he launched Perrier in North America during the 1970s and expanded into domestic water through the…
Brave New Consultant
Umberto Tunesi
I’m presently working with a former auditee, now a friend, on a consultancy project, the aim of which is to establish a management system for a service provider. My friend, formerly an experienced production technician in his field, felt called by the quality world, and I felt I could and should…

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