All Features
Mona Rhodes
Standards of customer service rose in 2022, and your business needs to keep up if you want to be successful in the digital age. Each customer interaction is crucial, especially since PWC revealed that 32 percent of customers will stop doing business with a brand when they experience poor service.…
Sara Harrison
Have you ever had a really bad boss? Think Alec Baldwin as Blake in Glengarry Glen Ross, who announces that “coffee’s for closers only” and then threatens the salesmen he supervises with a number of choice terms not suitable to repeat here. Few leaders use quite so much verbal abuse, profanity, and…
(Radiant Vision Systems: Redmond, WA) -- Radiant Vision Systems, a leading provider of imaging systems for scientific evaluation of light sources and displays, announces that its ProMetric I61 (61-megapixel) Imaging Colorimeter was recognized among the best by the 2022 Laser Focus World Innovators…
(PR Newswire: Cambridge, MA) -- According to research released in MIT Sloan Management Review, inaccurate or false information, if repeated often enough, can result in an illusion of truth, thereby placing executive decision-making at risk.
Researchers from Esade Business School, Purdue University…
(Digital Twin Consortium: Boston) -- The Digital Twin Consortium announced a liaison agreement with the National Institute of Building Sciences (NIBS) to advance the use of digital twins in the building industry.
“We are excited about working with NIBS on leveraging digital twins to extend…
Donald J. Wheeler
Many people have been taught that capability indexes only apply to “normally distributed data.” This article will consider the various components of this idea to shed some light on what has, all too often, been based on superstition.
Capability indexes are statistics
Capability and performance…
Del Williams
In industry, gas-fired boilers have been the standard for decades to produce steam and heat process water. However, not all boilers are created equal in terms of safety. By definition, combustion-fueled boilers can emit harmful vapors, leak gas, and even cause explosions and fires.
In a recent…
NIST
(NIST: Gaithersburg, Maryland) -- With an estimated 8 million metric tons of plastic waste escaping to our oceans each year, plastic pollution adversely affects the environment, climate, and even our health. Many plastic products break down in the ocean and are ingested by marine wildlife.…
(Sunnen: St. Louis, MO) -- The new PGE-6000 Electronic Bore Gage from Sunnen Products allows precise control of final bore size and quality of purchased or semifinished parts, with an instant digital or numerical readout for 100-percent inspection. The electronically amplified comparative bore…
Gleb Tsipursky
Organizations need to incorporate constructive feedback from stakeholders to survive disruptions amid today’s turbulent economy. Securing constructive feedback is critical in helping you find which decisions are working and which ones aren’t. Yet, many organizations fail to engage effectively with…
Phanish Puranam, Ruchika Mehra
How should humans collaborate with artificial intelligence? This is a question of increasing urgency as AI becomes pervasive in the workplace. From screening job applications and chatting with customers to assessing investment portfolios, algorithms are working alongside us in myriad roles and…
(Aryballe: Grenoble, France) -- Aryballe, the pioneer in digital olfaction, today announced the launch of its Advanced Analytics tool set. Available exclusively in the cloud, Advanced Analytics is the first product in the global Aryballe SaaS platform and is designed to support and provide remote…
Katie Rapp
The Covid-19 pandemic brought to light a stark reality about current supply chains. As Nissan Motor’s chief operating officer Ashwani Gupta points out, “The just-in-time model is designed for supply-chain efficiencies and economies of scale. The repercussions of an unprecedented crisis like Covid…
Alexander Gelfand
For years, researchers have known that our physical and mental well-being improves when we freely give our time to help others. And when we do so through company-sponsored programs, performance-related outcomes like job satisfaction and commitment to work also get a boost.
But there has been…
David L. Chandler
Virtually all wind turbines, which produce more than 5 percent of the world’s electricity, are controlled as if they were individual, freestanding units. In fact, the vast majority are part of larger wind farm installations involving dozens or even hundreds of turbines whose wakes can affect each…
(LRQA: Birmingham, UK) -- More clarity is required on how environmental sustainability is measured after an international survey by global assurance provider Lloyds Register Quality Assurance (LRQA) revealed that only 38 percent of organizations are using at least one management standard to drive…
(WFL Millturn Technologies GmbH: Linz, Austria) -- The 2022 International Manufacturing Technology Show, September 12–17 in Chicago, will host industry professionals from around the globe and feature the latest innovations in digital and traditional manufacturing.
WFL will be presenting its M50…
Lauren Dunford
Industry 4.0 has been a hot topic for years now, for good reason: 86 percent of manufacturing C-suites say digital transformation is a priority, and about 91 percent of industrial companies are investing in digital factories. Yet Industry 4.0 has also become a buzzword in many ways, as so many…
Scott Dietz
The manufacturing community has long struggled with finding skilled workers, citing, among other things, the misconceptions that manufacturing jobs underpay, are monotonous, and involve working in dirty factories. With the adoption of Industry 4.0—automation and robotics—the issue is as much about…
(Exact Metrology: Brookfield, Wisconsin) -- Exact Metrology, a division of In-Place Machining Co. and a comprehensive 3D metrology service provider and hardware sales company, recently announced it has become the North American distributor of HandsOnMetrology. HandsOnMetrology.com has been set up…
(Quality Training Portal: Waitsfield, VT) -- Quality Training Portal has announced that by the end of 2022 its entire online training catalog will be available in nine languages in addition to English. The firm’s 20 most popular courses, including AIAG-VDA FMEAs, Basic SPC, APQP, PPAP, and 8D…
Mark Hembree
‘Anyone can hit a home run if they try,” said the great Ty Cobb at the end of the deadball era as Babe Ruth rose to fame in the 1920s. Cobb was unimpressed by Ruth, the Sultan of Swat. “It’s a brute way to approach the game.”
In 2019, Major League Baseball (MLB) seemed to prove Cobb’s point as big…
Bruce Hamilton
With GBMP’s 18th annual Northeast Lean Conference on the horizon, I’m reflecting on our theme, “Amplifying Lean—The Collaboration Effect.” The term collaboration typically connotes an organized attempt by unrelated, even competitive, parties to work together on a common problem; for example, the…
(Sunnen: St. Louis, MO) -- Sunnen Products Co. advances the state of honing technology with the new SV-3000 series vertical honing systems. The SV-3000 features a new Beckhoff-based industrial control with proprietary Sunnen2 software designed to include EtherCAT industrial communication for fast…
Gleb Tsipursky
Forward-looking organizations use hybrid and remote mentoring to solve two of the biggest challenges for that type of work: on-the-job training and integrating junior employees. Yet despite solving this major problem, mentoring programs that pair new staff with senior employees are all too rare.…
