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Product News: Color Microscope Cameras Have Advanced Editing Software
(Aven Inc.: Ann Arbor, MI) -- Three new color cameras from Aven Inc. can upgrade any microscope with one-click image capture and storage capability. The scientific-grade imaging systems include software with extensive options for user-defined processing, measurement, and analysis. Two…
MasterControl’s Quality Management Software Now in Seven Languages
MasterControl Inc.
(MasterControl Inc: Salt Lake City) -- MasterControl Inc., a global provider of software solutions that enable regulated companies to get their products to market faster while reducing overall costs and increasing internal efficiency, has announced that its software solution suite is now available…
Book: Social Responsibility: Failure Mode Effects and Analysis
CRC Press
(CRC Press: Boca Raton, FL) -- Like quality, social responsibility is an ideal, and ideals change. How do you continuously improve something that changes continuously? To start, you need a way to measure improvement efforts, and Social Responsibility: Failure Mode Effects and Analysis (CRC Press…
Book: Reducing Production Costs
SPC Press Inc.
(SPC Press: Knoxville, TN) -- Reducing Production Costs: How to Convert Capability Indexes and Performance Indexes into Excess Costs of Production and Use, by Donald J. Wheeler (SPC Press, 2010), is written for everyone who is trying to do more with less. Using a proven methodology of reducing…
Researchers Show Highly Efficient, Compact Terahertz Laser Rays
(Harvard SEAS: Cambridge, MA; University of Leeds: Leeds, UK) --  A collaborative team of applied scientists from Harvard University and the University of Leeds have demonstrated a new terahertz (THz) semiconductor laser that emits beams with a much smaller divergence than conventional THz laser…
Product News: In-Sight 5605 Vision System Offers Twice the Resolution
Cognex Corp.
(Cognex Corp.: Natick, MA) -- Cognex Corp. has introduced the In-Sight 5605, a high-resolution, self-contained, flexible vision system for applications that require visualization of very small defects, even in a large field of view. The In-Sight 5605 offers the widest range of features and…
Process Improvement—Anywhere, Anyplace
Alberto B. Ayulo
Every journey has a beginning, and mine began during a U.S. Air Force commander’s first week on the job. He called a staff meeting and told everyone that things had to change for the organization to succeed, and “lean” was the solution. Everyone in the room looked dazed and confused, wondering…
Measuring Complexity
John David Kendrick
Complexity can be thought of as the level of difficulty in solving mathematically presented problems. Six Sigma practitioners and operations research professionals are often asked to predict the complexity of a hardware or software product by predicting (in man-hours or full-time equivalents) the…
ACSI: Detroit Overtakes Japan and Korea for the First Time in a Decade
American Customer Satisfaction Index ACSI
(ACSI: Ann Arbor, MI) -- Customer satisfaction with domestic automobiles has shown resilience despite an overall decline for the industry, according to a report released Aug. 17 by the American Customer Satisfaction Index (ACSI). Automobile satisfaction dipped 2.4 percent from an all-time industry…
Pointools Software Adds Third Dimension to Belgium Mapping Project
Pointools Ltd.
(Pointools: Barnet, UK) --  A high-tech digital map created with laser-scanning technology is underway for the Flanders region of Belgium. Using Pointools’ 3-D mapping software, the Belgian surveying company, Teccon, has processed billions of individual measurements to create high-accuracy data…
Event: The 2010 Metrology Symposium
(CENAM: Santiago de Queretaro, Mexico) -- The committee from Mexico’s national metrology center, Centro Nacional de Metrología (CENAM), invites researchers, professionals, and all personnel in the metrology field to participate Simposio Metrología, the 2010 Metrology Symposium, which takes place…
Event: Learn Poka-yoke at First International Visual Workplace Summit
Visual Workplace Inc.
(QMI/Visual-Lean Institute: Byron Center, MI) -- Poka-yoke devices—i.e., visual guarantees for mistake-proofing products and processes—embed quality attributes so seamlessly into the work landscape that we often forget they are there. Yet these devices are what guarantee near-perfect quality for…
Product News: Verisurf Offers Demos, Upgrade Deals at IMTS
Verisurf Software Inc.
(Verisurf Software: Anaheim, CA) -- Verisurf Software Inc. is set to provide manufacturers with everything they need to make the transition to the 21st century and produce higher quality products in less time and at a lower cost. This means making the switch from hand gauges and 2-D paper drawings…
Event: COINCAL 2010—International Quality Congress
(IAPC: Buenos Aires, Argentina) -- Celebrating its 50th anniversary, the Argentine Institute for Quality (Instituto Argentino para La Calidad—IAPC) invites you to the COINCAL 2010 International Quality Congress. COINCAL will take place Oct. 20–22 in Buenos Aires. The event will be at Centro…
Good Habit—Questionable Motive
The Un-Comfort Zone With Robert Wilson
I would like to share with you a story about my mom, a woman who was very insecure about her background. She grew up in a blue collar family where neither her mother nor father finished eighth grade. Mom completed high school, but only with tutoring by my father. She would frequently say to me, “I…
Is Your Office an Information Toxic Dump?
Barbara Hemphill
Kathy is the office manager for a large corporation. The great news is that the company is growing and Kathy is looking for employees to handle all the new clients. The bad news is that she has no office space for these new employees to work in. The truth is, the office and storage areas are full…
Study: Nationwide Medical Errors Cost $19.5 Billion Annually
(SOA: Schaumburg, IL) -- Findings from a new study commissioned by the Society of Actuaries (SOA) and completed by consultants with Milliman Inc. estimate that measurable medical errors cost the U.S. economy $19.5 billion in 2008. The report used claims data to provide an actuarially sound…
Product News: EtQ Announces Production Part Approval Process Module
ETQ LLC
(EtQ: Farmindale, NY) -- EtQ LLC announces its production part approval process (PPAP) module as part of its latest release, Reliance 7.1. EtQ’s PPAP module provides a collaboration process to efficiently manage the flow of information between a vendor and a customer on product design. PPAP allows…
Product News: NCQA Releases Quality Compass 2010: Commercial
NCQA
(NCQA: Washington) -- The National Committee for Quality Assurance (NCQA) recently released Quality Compass 2010: Commercial, the nation’s leading database of comparable information on clinical performance and patient experience for 404 commercial health plan products serving 94 million covered…
Event: STEMtech Conference Hosts Educators, Industry Leaders
The League for Innovation in the Community College
(League for Innovation in the Community College: Phoenix) -- The League for Innovation in the Community College will hold its first STEMtech conference Oct. 31–Nov. 3 at Walt Disney World Swan and Dolphin Resort in Lake Buena Vista, Florida. Educators and industry leaders will join together for…
Event: Sustainability and Social Responsibility Conference
Institute for Supply Management
(Institute for Supply Management: Tempe, AZ) -- The third-annual Sustainability and Social Responsibility (SSR) Conference will take place Nov. 4–5 in Lake Buena Vista, Florida, at the Disney's Yacht & Beach Club Resort. The event, presented by the Institute of Supply Management (ISM), covers…
Product News: Height Gage Offers Easy-to-Use Precision for Shop-Floor Measurements
Mahr Inc.
(Mahr Federal: Providence, RI) -- Designed with production personnel in mind, the new Digimar 816 CL Height Gage from Mahr Federal Inc. provides highly accurate measurements without complicated procedures. Robust design and user-friendly operation combine with advanced features and functionality…
Engagement, Well-Being, and the Downturn
As many as 14.6 million Americans are unemployed, according to the U.S. Department of Labor. That means 14.6 million people have been dealing with the losses that come with unemployment: the loss of financial stability, of identity, and of their normal daily routine. Emily Wright dealt with…
All You Need Is Love—and Quality
(Strategic Vision Inc.: San Diego) -- Strategic Vision Inc. (SVI) announced results of their 2010 Total Quality Index (TQI), which shows how vehicles are judged when the “complete” experience is measured. “Simply counting how many problems a vehicle has or design characteristics that buyers do…
Visual Devices: Letting the Workplace Speak
Gwendolyn Galsworth
Editor's note: In this second in a series of articles on workplace visuality, Gwendolyn Galsworth, Ph.D., author of  Work That Makes Sense (Visual Lean Enterprise Press, 2010)  and Visual Workplace/Visual Thinking (Visual-Lean Enterprise Press, 2005), and recognized visual expert, shows us how…

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