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Event: ASQ Lean and Six Sigma Conference Focuses on Customer Satisfaction
ASQ
(ASQ: Milwaukee) -- Organizations know the key to survival is maintaining a high level of customer satisfaction, because keeping customers is much easier than earning new ones. Those organizations also know that using lean and Six Sigma helps them to stay fiscally competitive. But now the task is…
Product News: Creaform Releases MetraSCAN 3D Scanner
Creaform Inc.
(Creaform: Levis, Quebec) -- Creaform, a world-class company offering 3-D technology and engineering services, has introduced the high-end MetraSCAN 3D scanner as the logical complement to the HandyPROBE optical CMM. Powered by the C-Track dual-camera sensor, the MetraSCAN increases the…
Study Proves Power of Sales Representative-Customer Relationship
(FPPMM: Naperville, IL) -- In its latest white paper released at The Motivation Show, the Forum for People Performance Management and Measurement demonstrates the power of personal contact in the relationship between sales representatives and their customers in the delivery of services. In “What…
Product News: 3-D Scanning, Measurement System
(Essemtec AG: Aesch, Switzerland) -- The new Traqu 3-D Inspection and measuring system brings superior 3-D metrology to engineering and science professionals. Essemtec’s proprietary Smart-Pixel CMOS sensor and its “parallel optical coherence tomography” gives the Traqu an edge in terms of…
Fish Sniffers and Gas Chromatography Measure Toxins in Gulf Seafood
SGS
(SGS: Fairfield, NJ) -- With the shrimp harvesting season now underway in the Gulf of Mexico, an improvement in the seafood situation can be observed, leading to hopes within the shrimp industry of a significant rebound in production. Although the National Oceanic and Atmospheric Administration (…
A Learning Curveball
Aly Fields
As my quest for knowledge and understanding of the real world continues, I decided to meet with an old professor of mine. I can remember almost every professor I ever had boasting about mentoring former students, so I figured my professor would be delighted to help me out. I am smart, hardworking…
The Power of a Mastermind
Michelle LaBrosse
Napoleon Hill is credited with popularizing the concept of the mastermind group in his motivational book, Think and Grow Rich, which was first published in 1937 during the Great Depression. Hill wrote, “It is literally true that you can succeed best and quickest by helping others to succeed.”…
Product News: Cognex Enhances Color, Resolution of Omniview 360° Inspection System
Cognex Corp.
(Cognex Corp.: Natick, MA) -- Cognex Corp. has announced its next-generation OmniView 360° inspection system, now with color and five-megapixel, high-resolution cameras. OmniView allows detailed inspection and verification of unoriented wine and juice bottles, canned goods, pharmaceutical vials,…
Event: Share Prototyping Best Practices at TCT Live
Z Corp.
(Z Corp.: Burlington, MA) -- Manufacturers are saving time, cutting costs, and developing superior products using 3-D printing, rapid prototyping, and 3-D laser scanning in their work—topics that Z Corp. will explore in depth Oct. 19–20 with attendees at TCT Live 2010. The TCT Live exhibition/…
Product News: Financial Guidance for National Standards Bodies
ISO
(ISO: Geneva) -- The International Organization for Standardization (ISO), the world’s largest developer of voluntary international standards for business, government, and society, has just published a new handbook giving guidance to national standards bodies (NSBs) on how to finance their…
Extensible CAD Technologies to Resell Office2PDM, InspectionXpert
Extensible CAD Technologies
(Extensible CAD Technologies: Raleigh, NC) -- Extensible CAD Technologies has announced that GoEngineer has joined the Extensible CAD Technologies Reseller Program for its Office2PDM and InspectionXpert product lines and will work with companies in California, Utah, Idaho, and Hawaii.…
Product News: Process Improvement Training Series Targets Health Care Industry
The Quality Group
(The Quality Group: Atlanta, GA) -- The Quality Group (TQG) has announced the release of The Health Care Series, which is process improvement (lean Six Sigma) training for the health care professional. The newly developed blended e-learning series focuses on condensed class times and highly…
Cornell to Research, Develop New X-ray Source
(Cornell University: Ithaca, NY) -- In a major boost for X-ray science and accelerator physics, the National Science Foundation (NSF) has committed about $109 million toward Cornell University’s continued operation of an X-ray synchrotron facility. The money will also help to develop a new kind of…
Manufacturing Technology Consumption Up 62.4% in 2010
Association For Manufacturing Technology AMT
(AMT: McLean, VA) -- August U.S. manufacturing technology consumption totaled $246.42 million, according to the Association for Manufacturing Technology  (AMT) and the American Machine Tool Distributors’ Association (AMTDA). This total, as reported by companies participating in the U.S.…
Appearances Aren’t Deceiving
100 Customer Service Tips by Larry Williams
If you’re like most people, you have a routine that prepares you for your workday. Hopefully it involves mental preparation, cleanliness, and attention to your appearance. However, you wouldn’t be alone if your daily routine now found you more relaxed in the way you approach your personal…
Becoming a Quality Boss
Kimber Evans
Leadership by example is probably the hardest part of managing a group of people, although to date it remains the most effective management strategy. If you want your employees to work for you, then you need to work for them. A great way to start is to find out what motivates them. Not…
“I Do” Followed by “Oh No!”
Bill Kalmar
Back when I was employed by a Michigan bank in the auditing department and responsible for investigating fraud, both internal and external, I was never in want of work. It seems there’s no limit to the number of people who are hellbent on swindling others. After several years of uncovering crooks…
E-Book: 10 Steps to Successful Teams
Laurel Thoennes @ QD
“Organizations that use teams effectively to work through goals or operational challenges accomplish much more than simply solving an internal problem; they create a culture of self-motivated problem-solvers,” writes author Renie McClay. The new e-book 10 Steps to Successful Teams, by Renie…
PharmaNet Development Group Announces Observational Research Survey
PharmaNet Development Group Inc.
(PharmaNet Development Group: Princeton, NJ) -- PharmaNet Development Group Inc., a provider of drug development services to the pharmaceutical, biotechnology, generic drug, and medical device industries, has released a new survey on pharmaceutical observational research, the fourth in an ongoing…
Product News: DSM Extraction Module for Leica XPro
Leica Geosystems
Leica ADS80 NIR imagery draped over surface model generated from the same line sensor imagery with Leica XPro 5.0 (Leica Geosystems: Norcross, GA) -- Leica Geosystems, a manufacturer of airborne sensors, will release this month a digital surface models (DSM) extraction…
Company News: Toyota Broadens Scope of Swift Market Analysis Response Teams
Toyota Motor Engineering and Manufacturing North America
(TEMA: Erlanger, KY) -- Toyota Motor Engineering and Manufacturing North America Inc. (TEMA) has broadened the scope of its successful on-site SMART evaluation process. This decision follows an 80 percent drop in customer concerns about acceleration that have been reported to the company,…
Company News: Intertek Offers Training for Safe Design Professional Certification
Intertek
(Intertek: Oak Brook, IL) -- Intertek, a provider of quality and safety solutions serving a wide range of industries globally, has been certified as the first training provider and examiner for the new Safe Design Professional (Saf-D-Pro) Certification Scheme, enabling the company, which pioneered…
Event: Mike Micklewright Personifies W. Edwards Deming at ASQ Conference
Raissa Carey
Quality auditor, engineer, and Quality Digest Daily columnist Mike Micklewright will present his entertaining and informative impersonation, "What Would Deming Say?" during his keynote address at the American Society for Quality (ASQ) Silicon Valley Quality Conference, Oct. 21–22. Micklewright…
Event: The Enlightened Business Summit
Berrett-Koehler
(Berrett-Koehler: San Francisco) -- Connect with 2,044 registrants from more than 50 countries for The Enlightened Business Summit, a free teleseminar, Oct. 25–29, and engage with top thought leaders, business executives, and authors sharing their secrets to creating successful businesses with…
Product News: Lean Management Books Win Two Shingo Research Awards
Lean Enterprise Institute
(Lean Enterprise Institute: Cambridge, MA) -- The books Follow the Learner: The Role of a Leader in Creating a Lean Culture, by Sami Bahri, DDS, and The Lean Manager, by Michael Ball and Freddy Ballé, both published in 2009 by the Lean Enterprise Institute Inc. (LEI), will be honored at the 23rd…

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