All Features
Tripp Babbitt
Delivering better products or services to customers is the undisputed aim of any organization. They just don’t always act that way. Manufacturing organizations have circled the wagons since the 1950s, when Japanese competitors began capturing market share from the rest of the world.
Looking back…
Ideation International
(Ideation International: Farmington Hills, MI) -- Everyone is excited about becoming more innovative these days. Quality Digest columnist H. James Harrington, along with Ideation International and Ron Fulbright, chair of informatics at the University of Southern Carolina Upstate, have developed an…
Maria Lazarte
Everyone has a passion, whether it involves biking the toughest roads or collecting Star Wars figurines. Mine is travel.
My love of travel has taken me far and wide. I have been thrown into a river by an elephant in Malaysia and attended a four-day traditional wedding in Sudan. I have swum with…
Jim Clifton
American businesses are among the best run in the world, but Fortune 1000 leaders still haven’t mastered organic growth. They talk a good game about growing their customer base, but then they go back to their offices, shut their doors, and either acquire competitors or—worse yet—cut their prices…
MIT Sloan School of Management
Shirley Leung, business columnist for The Boston Globe, has written extensively—and frequently—about the dearth of women on corporate boards. In her piece, “Across Health Care Board Rooms, That’s Madam Chairman to You,” she discusses the growing role of women on healthcare boards (nearly one-third…
Dirk Dusharme @ Quality Digest
What happened to the good old show-me-the-money capitalistic down-and-dirty business I grew up with? Where’s the cutthroat competition? What happened to “we’re big, you’re not, we’re doing it our way” partnerships?
Something happened when I was wasn’t looking because business is all so touchy-…
Annette Franz
I was recently reminded of that famous quote by Indiana Jones from Raiders of the Lost Ark. Recall that he absolutely hates snakes; they're not exactly my favorite creature, either. When I came across Jim Barksdale’s post, “Three Rules of Business,” I laughed with that movie quote in mind;…
Dan Nelson
Editor's note: This is part two of a series about customer-centric quality management systems. Read part one here.
Bob’s Machine Shop has been satisfying customers with good parts delivered on time for more than 20 years. Bob has satisfying customers down pat—it doesn’t happen day in and day out…
Bruce Hamilton
I learned recently of the passing earlier this year of a person I worked with 20 years ago at my last job in manufacturing. Manny S. was a “lesser god,” a term which is meant neither to canonize nor demean him. He wasn’t perfect—not by a long shot—but, boy, could he get things done!
If you asked…
MIT News
From the increasing information transmitted through telecommunications systems to that analyzed by financial institutions or gathered by search engines and social networks, so-called “big data” is becoming a huge feature of modern life.
But to analyze all of this incoming data, we need to be able…
Hexagon Manufacturing Intelligence
(Hexagon Metrology: North Kingstown, RI) -- Hexagon Metrology has released of the new-to-the-market HP-O noncontact scanning probe for high-accuracy measurement and inspection applications.
The noncontact probe is an attractive alternative to conventional tactile analog measurement and scanning…
Teresa Tarwater
At one time or another, after getting snarled in some confounding internal procedure, almost every employee has muttered in frustration, “Why is it sooo hard to get anything done around here?” Even simple tasks like shipping a package, logging on to the network, getting a purchase order signed, or…
Umberto Tunesi
They say that Italians’ primary passion is soccer; the second is food. There must be some truth in this commonplace, although despite the alleged passion, the multimillionaire Italian team didn’t score so well during the World Cup this year. They did so poorly, in fact, that the team’s coach…
Recently the U.S. Federal Aviation Administration (FAA) chose six teams from across the nation to research the safety of unmanned commercial aircraft. The teams will also provide operational standards that could allow the aircraft to share the skies with jets and helicopters.
New Jersey Institute…
Alan Nicol
In our efforts to ask for and accept customer input, many have lost sight of an important part of the process: translation.
With the advent of automated digital surveys, big data, and a plethora of voice of the customer (VOC) techniques, using customer input to drive design and improvement is…
Jennifer Havens
When your product keeps planes in the air, seals Army tanks from biohazards, and enables exploration companies to drill oil and gas wells, quality control matters.
At Trelleborg Sealing Solutions in Ft. Wayne, Indiana, it’s Frank Williams’ job to pay attention to and ensure product quality. As…
Mike Figliuolo
As I was driving to the airport the other morning, I couldn’t help but notice that highway driving has a lot in common with leadership.
I’d like to explore some leadership questions that come up when we think about driving on the highway and examine the different kinds of drivers (i.e., leaders…
MIT Management Executive Education
Afew years ago, Tom Davenport, the President’s Distinguished Professor of IT and Management at Babson College, and a research fellow at the MIT Center for Digital Business, proclaimed that “data scientist” would be the “sexiest” job in the 21st century. This topic was discussed at The 2014 MIT…
Carly Barry
The Six Sigma students at Rose-Hulman Institute of Technology are at it again! A few months back, we blogged about the Six Sigma project they did to reduce food waste at the on-campus dining center.
This time, the students—led by Dr. Diane Evans, Six Sigma black belt and associate professor of…
NIST
The net-zero energy test house at the National Institute of Standards and Technology (NIST) in suburban Washington, D.C., not only absorbed winter’s best shot, it also came out on top, reaching its one-year anniversary on July 1, 2014, with enough surplus energy to power an electric car for about…
L.S. Starrett Co.
(Starrett: Athol, MA) -- Doug Starrett, president and CEO of The L.S. Starrett Co., announced that Starrett donated more than $100,000 of precision measuring tools to support Workshops for Warriors, a nonprofit that assists the transition of U.S. military veterans into civilian life through…
Taran March @ Quality Digest
Once upon a time, about 70 years ago, entrepreneurs rolled up their sleeves, looked around, and said, “Right. World War II is over. Antitrust laws have our backs. Let’s get out there and make some money.” And like homesteaders at the Oklahoma Land Rush of 1889, they sprinted into their chosen…
Jack Dunigan
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n my previous two columns, I discussed eight traits of intelligence, four traits in each. If you are just joining the series, you can read part one here and part two here. Today I will discuss the final four.
The general study and analysis of the traits of intelligence are ongoing. Many minds…
MIT Management Executive Education
Lean production, high -performance work systems, virtual communications, and collaboration applications are all examples of the latest tools, technology, and processes executives are encouraged to implement to improve productivity and efficiency. But why are there more useful tools and processes…
Jack Dunigan
Born in the village of Woolsthorpe-by-Colsterworth, Lincolnshire, England, in 1643 (by today’s calendar), the only son of prosperous farmer Isaac Newton, this baby of the same name was premature, tiny, weak, and not expected to live.
But he did. His father had died three months before he was born…
