Most organizations are reluctant to spend time and money training their workforce on customer service.

There are a variety of reasons:
1. It will do no good.
2. By the time they’re trained, the employees will leave.
3. It’s common sense. Everyone already understands customer service.
4. It’s too expensive.
5. We have too many locations scattered all over. Not possible.
6. We tried it several years ago, and it didn’t work. After six months, they forgot it all.
7. The employee turnover is way too high. Impossible.
8. Customers don’t care.
9. With AI, we no longer need to train our staff.
10. It’s too much work.

The problem is that there are no high schools or colleges that teach customer service. By far, most students learn only bad habits from being customers themselves.

Many young people have undeveloped soft skills, and their social skills aren’t much better. They spend most of their spare time on their phones. Their work habits aren’t particularly reliable, and the Covid-19 pandemic encouraged most firms to lessen their focus on customer service.

 …