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When Lightning Strikes

A small business uses the Baldrige Criteria to stay in business

Dawn Bailey
Mon, 05/13/2013 - 09:54
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What do you do when revenues rapidly decline, banking and financial institutions pull back, and there’s a national workforce decline? For many business owners, it’s as if lightning has struck their organizations’ industries not once, but twice.

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For integrated manufacturing service provider KARLEE, the 2000 Malcolm Baldrige National Quality Award recipient, part of its turnaround strategy included using the Baldrige Performance Excellence Criteria.

JoAnn Brumit, CEO of KARLEE, said that the organization’s performance excellence journey started in 1989, when a customer brought her the Baldrige Criteria. The customer said, “If I could build a company based on this, I would build a successful company,” she recalls.

 …

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Comments

Submitted by Jim Beckham on Wed, 05/15/2013 - 10:40

Nice aticle

Dawn, Very nice article.  I appreciate you communicatinbg a success story on "manufacturing" and "Baldrige" out in the quality professional arena! -Jim

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Submitted by umberto mario tunesi on Wed, 05/15/2013 - 17:24

Water is wet

There's no need for Baldrige Criteria to realize that water is wet.

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