Dirk Dusharme @ Quality Digest
You might notice that the copy of Quality Digest you’re holding in your hand is a little light. You’ve been telling us for years that we had too many advertising pages, so we delivered with fewer...
Dirk Dusharme @ Quality Digest
I always look forward to this time of year. Not in anticipation of prezzies under the tree, but for what changes 2009 will bring.
First, this issue brings you the last columns for two long-time...
Dirk Dusharme @ Quality Digest
It’s almost like some retailers finally read the memo. They seem to now understand that customer service is the new differentiator. With quality levels and prices across almost all product...
Dirk Dusharme @ Quality Digest
After spending this summer attending several trade shows, marveling at equipment that can capture a 3-D point cloud of an entire Airbus A380 to within a few thousandths of an inch accuracy, or...
Dirk Dusharme @ Quality Digest
Pick up any newspaper ([nüz´ pa p r], n. A roughly cylindrical, folded sheaf of paper imprinted with black marks, usually found in a moldering cobwebbed stack behind the hydrangeas), and you will...
Dirk Dusharme @ Quality Digest
The quality industry offers a number of terrific events during the course of the year, but none is more informative, entertaining, and intimate than the Coordinate Metrology Systems Conference....
Dirk Dusharme @ Quality Digest
Following last month’s excellent article "Management and the Bhagavad-Gita" by M. P. Bhattathiri, Quality Digest got several requests for an article discussing how the Christian bible might also be...
Dirk Dusharme @ Quality Digest
Here's the nightmare: You arrive at work to find your best customer has just returned $10,000 worth of precision ceramic parts. They are all neatly boxed and sitting on the inspection room floor with...
