Content by J.D. Power and Associates

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J.D. Power and Associates
According to the recently released J.D. Power 2016 Member Health Plan Study, critical factors of health plan member satisfaction are highest in areas of the country that have more competition...
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J.D. Power and Associates
(J.D. Power: Westlake Village, CA) -- More than two-thirds of owner-reported, new-vehicle interior problems are design-related issues rather than defects or malfunctions, according to the J.D....
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J.D. Power and Associates
(J.D. Power: Westlake Village, CA) -- Heavy-duty truck engine quality has improved from 2010, after technology changes related to emissions standards revisions caused a spike in engine-related...
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J.D. Power and Associates
(J.D. Power & Associates: Westlake Village, CA) -- Website appearance, including design elements and color schemes, is driving many brand-level increases and decreases in shopper satisfaction...
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J.D. Power and Associates
(J.D. Power and Associates: West Lake Village, CA) -- After an improvement in the quality of newly launched models every year from 2007 to 2010, the initial quality of 2011 new-model launches has...
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J.D. Power and Associates
(J.D. Power: Torrance, CA) -- Toyota Motor Sales (TMS) U.S.A. Inc. received four segment awards in the 2011 J.D. Power and Associates Initial Quality Study (IQS). Lexus earned the honor as the...
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J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- New-vehicle owners are increasingly citing fun-to-drive vehicles as a top reason to remain loyal to their brand, while shifting away from...
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J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- New-vehicle owners are increasingly citing fun-to-drive vehicles as a top reason to remain loyal to their brand, while shifting away from...
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J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- Although reliability concerns for some brands have increased from 2009, many domestic and Korean brands—including Ford, GMC, Hyundai, Kia, and...
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J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- Although reliability concerns for some brands have increased from 2009, many domestic and Korean brands—including Ford, GMC, Hyundai, Kia, and...