Content by Quality Digest

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Quality Digest
Misadventures in Big-Box Land Regarding “Big Boxes Beware” (“First Word,” Dirk Dusharme, November 2008): If you want to experience grocery-industry customer service at its finest, visit Wegmans....
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Quality Digest
In the context of project management, a resource is any entity that contributes to the accomplishment of project activities. Most project resources perform work and include such entities as personnel...
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Quality Digest
(ANSI: New York) -- Two months remain for the nomination of documents that will be included in this year’s survey of Standards That Make a Difference. First organized by the American National...
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Quality Digest
(NOVACES: New Orleans) -- One year after pioneering the first lean Six Sigma deployment at a health care facility in Turkey, Kent Hospital shared its success stories at the Six Sigma & Lean...
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Quality Digest
(NCQA: Washington, DC) -- The National Committee for Quality Assurance launched a new version of its Physician Practice Connections (PPC) program designed to assess how medical practices are...
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Quality Digest
(ACSI: Ann Arbor, Michigan) -- Satisfaction with the goods and services that people in the United States buy declined in the fourth quarter of 2007, according to a report recently released by the...
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Quality Digest
(ISO: Geneva) -- Equipping pedestrian street crossings with acoustic and tactile signals to help disabled persons was a step forward. The problem is that they vary from one country to another. Now, a...
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Quality Digest
(NCQA: Washington) -- Two new measures focusing on obesity in children and adults highlight the additions to the Healthcare Effectiveness Data and Information Set, released recently for public...
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Quality Digest
(ASQ: Milwaukee, Wisconsin) -- Ever wonder how quality relates to a slice of New York-style pizza? Or how to use lean tools at home? The American Society for Quality is offering innovative “After 5”...
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Quality Digest
(ERAI: Naples, Florida) -- The first Electronic Industry Supply Chain Conference (EISCC) will be hosted May 1–2, 2008, in Las Vegas by ERAI Inc., a global trade association for the electronics...