Content by Quality Digest
e-Customer Satisfaction Plunges
Mon, 03/14/2005 - 22:00
After two years of steady increases, customer satisfaction with goods and services purchased and consumed in the United States has taken a dramatic downturn, according to the latest American Customer Satisfaction Index. The ACSI for the fourth… NCQA Releases Draft of New Quality Plus Standard
Mon, 03/14/2005 - 22:00
The National Committee for Quality Assurance recently released a draft of its new Quality Plus standard. Comments on the draft are due by April 18. The standard, compliance to which is voluntary, identifies organizations that have adopted innovative… Health Insurer Receives Quality Accreditation
Mon, 03/14/2005 - 22:00
Excellus BlueCross BlueShield recently received Case Management Accreditation from URAC, a Washington, D.C.-based health care accreditation agency that establishes quality standards for the health care industry. URAC’s standards require insurers to… Offshoring Brings Sometimes Unexpected Risks
Mon, 03/14/2005 - 22:00
Most experts don’t see an end to the offshoring trend, but with an estimated half of all offshoring operations falling short of expectations, companies considering sending their operations overseas have to consider the risks—not merely the rewards—… Eastman Kodak Completes Acquisition of Israeli NDT Equipment Manufacturer
Mon, 03/14/2005 - 22:00
Eastman Kodak Co. recently acquired OREX, a provider of nondestructive test equipment for specialty medical facilities. OREX has 84 employees, is headquartered in Yokneam, Israel, and is now part of Kodak’s Health Group’s Non-Destructive Testing… PowerSteering Software Acquires BMG Software Assets, Appoints New CEO
Mon, 03/14/2005 - 22:00
PowerSteering has acquired Breakthrough Management Group Inc.’s software assets. The two companies have entered into an agreement in which BMG will offer its project tracking software along with the complete suite of PowerSteering software. BMG will… Blue Mountain Quality Resources Expands Training Schedule
Wed, 03/09/2005 - 22:00
Blue Mountain Quality Resources Inc. recently added several new metrology-related training seminars to its schedule.Physical Metrology will be held April 28–29 in Northbrook, Illinois. It will provide a fundamental understanding of physical… NIST Releases Atom-Based Standards for Measuring Tiny Chip Features
Wed, 03/09/2005 - 22:00
Device features on computer chips as small as 40 nm can now be measured reliably thanks to a new test structure developed by the National Institute of Standards and Technology. The new test structures are the product of NIST’s more than four-year… FARO Receives $1.7 Million in New Airbus Orders
Wed, 03/09/2005 - 22:00
FARO Technologies Inc. recently received $1.7 million in FARO Laser Tracker orders from Airbus S.A.S. The orders consist of seven units for Airbus UK’s A380 wing assembly plant and five units for Airbus France’s A380 fuselage assembly plant.The… Hexagon Metrology Announces Relocation of North American Headquarters
Wed, 03/09/2005 - 22:00
Hexagon Metrology North America plans to move its North American headquarters from Rhode Island to Connecticut. The company will build a 115,000 square foot, state-of-the art building that will also house manufacturing facilities for Hexagon’s Brown…
