Content by Jeff Dewar

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Jeff Dewar
With membership in ASQ down, ISO 9000 series certifications down, and an unnerving reduction in quality management staff in many companies during the pandemic, today’s quality professionals are...
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Jeff Dewar
There are many endangered industries today, and publishing is certainly among them. In 2009 we didn’t know if we would survive the monumental changes that had torn through all areas of the publishing...
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Jeff Dewar
‘We shouldn’t be calling some jobs essential.” That line got me into a lot of trouble the other day when chatting with friends about how the term “essential worker” degrades the stature of all the “...
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Jeff Dewar
‘There’s nothing we can do about it.” In a customer service situation, those words are equivalent to “buzz off” (or worse). Here’s what customer service managers, from healthcare to...
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Jeff Dewar
What a week. On April 30, 2018, there were top-level delegations from two disciplines: In Beijing the Chinese hosted a cabinet-level delegation of U.S. trade representatives; and in Seattle, the ASQ...
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Jeff Dewar
On Feb. 25, 2018, an asteroid 30 ft in diameter flew past the Earth, closer than the moon is to us. The newly discovered asteroid, named “2018 DU,” is the 17th known asteroid to fly past Earth...
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Jeff Dewar
Just as the Malcolm Baldrige National Quality Award program was defunded by the federal government during the Obama Administration, President Trump and Mick Mulvaney, director of the Office of...
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Jeff Dewar
This photo shows the Milky Way (from the Latin via lactea), part of our galaxy as seen from Earth. It’s a barred spiral galaxy, essentially a flat disk of at least 100 billion stars. Our galaxy is...
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Jeff Dewar
One could argue that quality programs today share a common skeleton, with prototypes stretching back to the medieval guilds of 13th century Europe. The ISO 9001 quality management system (QMS), the...
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Jeff Dewar
Every spot in the photo below is a galaxy, not a star. Each of them contains perhaps 100 billion stars, and along with them, probably hundreds of billions of planets. The center area is a...