Content by Jeff Dewar
Thu, 07/21/2022 - 12:03
This is the first installment of a five-part series.
In May, Quality Digest editor in chief Dirk Dusharme and I attended ASQ’s 2022 World Conference on Quality and Improvement (WCQI) in Anaheim, California. It was the first in-person conference…
Thu, 01/13/2022 - 12:03
With membership in ASQ down, ISO 9000 series certifications down, and an unnerving reduction in quality management staff in many companies during the pandemic, today’s quality professionals are justifiably concerned about their future and career…
Wed, 11/24/2021 - 12:05
There are many endangered industries today, and publishing is certainly among them. In 2009 we didn’t know if we would survive the monumental changes that had torn through all areas of the publishing world.
W. Edwards Deming once said to me during…
Thu, 06/11/2020 - 12:03
‘We shouldn’t be calling some jobs essential.”
That line got me into a lot of trouble the other day when chatting with friends about how the term “essential worker” degrades the stature of all the “nonessentials,” when, in fact, we all play an…
Thu, 08/02/2018 - 12:03
‘There’s nothing we can do about it.”
In a customer service situation, those words are equivalent to “buzz off” (or worse).
Here’s what customer service managers, from healthcare to telecommunications, from utilities to gyms, should have tattooed…
Thu, 05/31/2018 - 12:03
What a week. On April 30, 2018, there were top-level delegations from two disciplines: In Beijing the Chinese hosted a cabinet-level delegation of U.S. trade representatives; and in Seattle, the ASQ hosted the Sino-U.S. Quality Summit, the first of…
Thu, 03/15/2018 - 12:03
On Feb. 25, 2018, an asteroid 30 ft in diameter flew past the Earth, closer than the moon is to us. The newly discovered asteroid, named “2018 DU,” is the 17th known asteroid to fly past Earth within one lunar distance (the distance between the…
Thu, 03/01/2018 - 12:03
Just as the Malcolm Baldrige National Quality Award program was defunded by the federal government during the Obama Administration, President Trump and Mick Mulvaney, director of the Office of Management and Budget (OMB), are now contemplating the…
Thu, 10/19/2017 - 12:03
This photo shows the Milky Way (from the Latin via lactea), part of our galaxy as seen from Earth. It’s a barred spiral galaxy, essentially a flat disk of at least 100 billion stars. Our galaxy is just one of about 400 billion in the universe, only…