Content by Jon Miller

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Jon Miller
Whether I am speaking about lean to an audience of one or 100, if the conversation goes on long enough the question inevitably arises: “What’s next for lean?” I always manage an answer, typically...
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Jon Miller
T here is a stereotype of the creative person who chafes at standards, convinced that any sort of process-driven continuous improvement will have a negative effect on how his work is performed....
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Jon Miller
When we say that a task is Herculean, it means it is extremely difficult. Heracles was a Greek hero (Hercules in the Roman version) who got into some trouble for killing a member of his family in a...
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Jon Miller
In a recent e-mail, a reader of my blog asked me, “How can we enhance top management commitment and involvement for implementing total productive maintenance (TPM)?” This is a great general...
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Jon Miller
After every major natural disaster that disrupts global supply chains, there are voices that cry out “A-ha! I told you just-in-time inventory doesn’t work!” Recently the Icelandic volcano turned...
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Jon Miller
Facilitation is the art of guiding but not leading, bringing learning but not lecturing, engaging but not directing. Coming from the Latin facilitar, meaning, “to make easy,” the role of the...
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Jon Miller
These days, there must be people at Toyota waking up in a cold sweat from dreams in which they are being scolded by Taiichi Ohno, furious at the massive vehicle recalls caused ostensibly by the...
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Jon Miller
A recent problem-solving team activity made me aware of the importance of knowing when to shift the conversation from “why?” to “how?” To be honest, it’s sometimes hard to know where to draw the...
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Jon Miller
I received pair of questions about lean logistics over the past few weeks that prompted this article. The questions were “What is the milk run method?” and “What is the role of the water spider...
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Jon Miller
Editor's note: At the time this interview was published by Gemba Research LLC, Toyota hadn't announced a fix to the sticky accelerator issue that caused the company to recall approximately 2.3...