Joseph A. DeFeo
Editor’s note: The author, in conjunction with Quality Digest’s Professional Development Curriculum, is offering a fee-based, two-part presentation on this topic on June 16, 2015 and July 28, 2015...
Joseph A. DeFeo
Superior quality goods and services will result in sustainable financial results because they are more salable than those of the competition. This universal principle continually drives revenue and...
Joseph A. DeFeo
Is there a difference from a quality perspective between food production and goods manufacturing? You bet there is.
Food production processes materials by converting raw goods such as wheat into...
Joseph A. DeFeo
In the U.S. health care system, quality and safety have developed into strategically important issues. Progress is being made at the local level, even if it is slow and doesn’t get much of the public...
Joseph A. DeFeo
How many times have you heard, “Lean is in and Six Sigma is out” from a colleague? The funny thing about this is that I used to hear the same thing 23 years ago. Only then it was, “Lean is in, and...
Joseph A. DeFeo
Designing for customer needs always leads to higher quality products and services, as well as innovative outcomes, because an effective design process uncovers hidden customer needs. Adapting the...
Joseph A. DeFeo
Strategic quality planning (SQP) is a systematic approach to defining long-term business goals, including goals to improve quality and the means (i.e., the plans) to achieve them. Many organizations...
Joseph A. DeFeo
The growth of commerce, science, and technology has greatly expanded the extent and variety of goods and services, helping many to lead longer, safer lives. However, this has also created a new...
Joseph A. DeFeo
Once the transformations described in the first of this two-part series have occurred, all organizations should follow a roadmap to achieve and sustain major, organizationwide and beneficial change...
Joseph A. DeFeo
The challenges leaders face now are greater, increasingly complex and more difficult than ever before. Their response will decide the success or failure of their organizations in the future. The...
