Content by Joseph A. DeFeo
An Evolving Industry Requires Evolving SkillsFinding the tools to succeed as a quality professional
Tue, 06/09/2015 - 15:23
Editor’s note: The author, in conjunction with Quality Digest’s Professional Development Curriculum, is offering a fee-based, two-part presentation on this topic on June 16, 2015 and July 28, 2015. These presentations are offered live and on-demand… Superior Quality Drives ProfitabilityManagers must understand the connection and act accordingly
Wed, 06/18/2014 - 14:25
Superior quality goods and services will result in sustainable financial results because they are more salable than those of the competition. This universal principle continually drives revenue and maintains lower costs, leading to greater… Wanted: High Quality and Safety in Food Food production requires a different quality skill set than manufacturing
Wed, 10/12/2011 - 10:25
Is there a difference from a quality perspective between food production and goods manufacturing? You bet there is.
Food production processes materials by converting raw goods such as wheat into other products, including flour, bread, and… A Positive Prognosis: Transforming Health Care in AmericaThe only way to eat an elephant is bite by bite
Fri, 07/08/2011 - 09:22
In the U.S. health care system, quality and safety have developed into strategically important issues. Progress is being made at the local level, even if it is slow and doesn’t get much of the public’s attention. Health care improvement has… The Chicken or the Egg: Six Sigma and LeanCompanies debating the relative merits of these practices should instead learn to combine both
Thu, 04/07/2011 - 12:08
How many times have you heard, “Lean is in and Six Sigma is out” from a colleague? The funny thing about this is that I used to hear the same thing 23 years ago. Only then it was, “Lean is in, and quality improvement teams are out.” Little has… Continuous Innovation Using Design for Six SigmaGain a clear understanding of customers’ needs and translate them into a product or service to meet them
Thu, 03/10/2011 - 16:00
Designing for customer needs always leads to higher quality products and services, as well as innovative outcomes, because an effective design process uncovers hidden customer needs. Adapting the most effective models of continuous innovation can… Ready, Aim, GoalStrategic quality planning and deployment moves companies from good to great
Wed, 01/05/2011 - 07:39
Strategic quality planning (SQP) is a systematic approach to defining long-term business goals, including goals to improve quality and the means (i.e., the plans) to achieve them. Many organizations have created a vision “to be the best,” toward a… Quality’s Effect on Society and the National CultureRegulation comes at a cost—but that cost creates value
Mon, 11/22/2010 - 09:04
The growth of commerce, science, and technology has greatly expanded the extent and variety of goods and services, helping many to lead longer, safer lives. However, this has also created a new dependency, with new risks that must be mitigated to… A Roadmap to Achieve and Sustain ChangeHow to invoke change with sustainability and personnel commitment
Mon, 06/13/2005 - 22:00
Once the transformations described in the first of this two-part series have occurred, all organizations should follow a roadmap to achieve and sustain major, organizationwide and beneficial change. The result is a series of separate, different… Six Paths to Sustained Results—Part IPrepare your organization to quickly and effectively respond to unexpected changes
Mon, 06/06/2005 - 22:00
The challenges leaders face now are greater, increasingly complex and more difficult than ever before. Their response will decide the success or failure of their organizations in the future. The task is to achieve improved and sustainable results…
