Content by Quality Transformation With David Schwinn

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Quality Transformation With David Schwinn
It may seem dangerous to ask questions, especially in an environment that is hostile to change. The heart of improvement often lies in listening to many viewpoints in order to involve people affected...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
As I titled this column, I was reminded that W. Edwards Deming liked to say, “The most important numbers are unknown and unknowable.” But some numbers are important, and most managers do not know how...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
I recently picked up the summer 2012 edition of the American Society for Quality's (ASQ) Quality Management Forum, which focused on creativity and innovation. Tracy Owens started off the discussion...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
One of the most important events I remember experiencing years ago as part of my MBA was an introductory conversation I had with J. B. Black, Jr., a dean at Wright State University. One of the things...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
As my wife, Carole, was recently preparing to begin another chapter in our forthcoming book, The Transformational Workplace, she found out that one of the people we interviewed on my sabbatical last...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
As we arrived in the lobby of the Westin in Grand Cayman, George Davidson was playing the love song from The Phantom of the Opera on the grand piano. Grand Cayman is one of our favorite winter...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
A few weeks ago, my eyes filled with tears as our daughter, Lisa, told those whom we call the Macaronis, that she was struggling to decide between her current occupational choices (yes, she’s that...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
As most of us know, on Oct. 5, 2011, we lost Steve Jobs, co-founder, chairman, and CEO of Apple Inc. Amid all the reports of his life and death, one of his phrases stood out to me: “Stay hungry....
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
As I was recently going through some old papers, I came across a letter that my good friend and fraternity brother, Ron Sparling, and I had sent to the general manager of a General Motors Corp. (GM)...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
As we continue our sabbatical journey, more opportunities for the improvement of management practices continue to appear. This month, the overriding theme that I have observed is the lack of front-...