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Success by Any Other Name

We must not only do things right, but do the right thing

Quality Transformation With David Schwinn
Wed, 07/11/2012 - 13:42
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One of the most important events I remember experiencing years ago as part of my MBA was an introductory conversation I had with J. B. Black, Jr., a dean at Wright State University. One of the things I learned from Black was that a most important part of my forthcoming job as a manager was to “make congruent the goals of the organization and the goals of the people who work for you.”

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That conversation was no doubt one of the unconscious things that prompted our most recent adventure. As you know, my wife, Carole, and I are writing a book based on the sabbatical we took last year. The sabbatical application began with a worldview as follows:

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Submitted by Ken Stephens on Mon, 07/23/2012 - 11:44

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David:

It used to be, "Do it right the first time."  That was a long time ago. For more years than I can remember we modified that expression and used it in our work, teaching and consulting. (I've been in the quality field and a member of ASQ for 57 years) The modification goes like this, " Do the right things right the first time, every time, on time, and always to the customer's satisfaction."

Take Care,

 

Ken Stephens

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