Content by Scott Paton

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Scott Paton
You’ve just been to a big conference (or small one, more likely these days) and you’re psyched. You’ve heard a couple of great keynotes, sat in on some terrific sessions, and maybe spent a day in a...
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Scott Paton
During my sabbatical from writing this column this summer, I watched an interesting program on the National Geographic Channel’s “Mayday” series1. It serves as a terrific example of how a good root...
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Scott Paton
There’s been much ado about this brave new digital world. Newspapers, magazines, and books are fast becoming mere electrons flickering before our eyes on computer monitors, smart phones, and e-book...
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Scott Paton
I am a creature of habit. I have favorites (authors, foods, directors, friends, family members, books—not necessarily in that order) that I like to revisit every so often. This is particularly true...
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Scott Paton
I‘ve been doing quite a bit of home improvement recently--installing new flooring, painting, etc. I’ve got a few sore muscles but the sense of pride in my achievement (plus the money I saved by...
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Scott Paton
Barack Obama is only one month into his presidency and he’s facing some serious challenges, primarily the economy. What began as a distant rumble early last year has hit like a tsunami. Banks are...
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Scott Paton
If you’ve been paying attention, it’s probably no surprise to many of you that magazines and newspapers are struggling to survive. Daily newspapers are getting smaller and smaller; magazines are...
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Scott Paton
It’s that time of year when we look back at what we have accomplished, at what we’re thankful for, and what lies ahead in the year to come. What a year 2008 has been: skyrocketing (and plummeting)...
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Scott Paton
By the time you read this, the new version of ISO 9001 should be out. ISO 9001:2008 is the result of years of work by an international team of volunteer experts. These dedicated men and women gave...
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Scott Paton
If you’re like me, you probably call the customer service department at several major companies a few times a month. Even though I have the ominous title of “Quality Curmudgeon,” I don’t really...