Content by ISO
Improving the Customer Experience With New Standards for Call Centers Just PublishedISO 18295–1 and –2 include requirements for contact centers and for clients using centers services
Wed, 08/02/2017 - 12:00
(ISO: Geneva) -- We all know the frustration of phoning a call center, only to be put on hold for an interminable amount of time or taken through a long and complex series of options before arriving at a dead end. And when we finally get hold of…
Putting Waste to Good UseDrip irrigation targets the plant and not the soil
Tue, 06/20/2017 - 12:00
(ISO: Geneva) -- Wastewater irrigation is an economical and high-in-nutrients option for even the poorest farmers. But, if untreated, the consequences for our health and the environment can be catastrophic. Discover the techniques that could…
Precision Farming Takes OffMore than seven billion lives may depend on it
Mon, 05/15/2017 - 17:41
(ISO: Geneva) -- Companies created quite a buzz this year with the announcement that their plans to use drones to deliver packages are becoming a reality. As the technology continues to evolve, the number of users of, and uses for, unmanned…
First International Standard for Sustainable Procurement Nears PublicationISO 20400 will help companies achieve sustainability goals, improve supplier relations
Thu, 09/01/2016 - 12:02
(ISO: Geneva) -- Procurement makes up a substantial budget of any organization, so wouldn’t the world be a better place if it was done in a sustainable way? A new standard in development aims to help organizations do just that, and it has now…
ISO Is Seeking a New Secretary-GeneralDeadline for applications is Sept. 1, 2016
Wed, 07/27/2016 - 11:42
(ISO: Geneva) -- The International Organization for Standardization (ISO) is seeking applications for a new secretary-general. As the U.S. member body to ISO, the American National Standards Institute (ANSI) urges relevant stakeholders to consider…
Do You Trust the Food You Eat?Producing quality food in a world of 7.4 billion people
Wed, 07/13/2016 - 13:54
The global food industry has never faced more challenges. From tainted dairy products to contaminated beef, high-profile cases crop up regularly to dent consumer confidence, while leading companies work hard to reclaim lost faith. So how…
ISO 50001 on Energy Management Is Under RevisionWatch the video on the impacts of ISO 50001
Thu, 06/16/2016 - 14:41
(ISO: Geneva) -- Improving energy performance and reducing energy costs is one of the most important tasks that organizations throughout the world have to achieve. ISO 50001 on energy management can help organizations with this exercise. Since its…
Keeping Radiation at BayThree new ISO standards support monitoring of exposure in the workplace
Thu, 05/12/2016 - 13:39
(ISO: Geneva) -- Exposure to ionizing radiation is a potential risk in many situations, and the International Organization for Standardization (ISO) has a score of standards that help ensure exposure levels are kept within safe limits. Now, two new…
Vape and Vapor Products Make Their Debut in International StandardizationISO/TC 126 addresses a new economic sector
Mon, 05/02/2016 - 09:51
(ISO: Geneva) -- Vape and vapor products represent a technical and economic novelty. The electronic cigarette devices and their consumables, called e-liquids, are recognized as a genuinely disruptive innovation, having reached mass markets in many…
Consumer Warranties to Get Standard TreatmentISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
Tue, 04/19/2016 - 16:15
(ISO: Geneva) -- When is a good deal really a lemon? Sometimes the biggest bargains come with the heaviest hidden costs, thanks to unclear warranties that cover little when things go wrong. Faulty goods and ambiguous warranties are one of the…