Craig Cochran
ISO 9001 might be the most confusing document in business history. I first became aware of the standard in the late 1980s when my manager handed it to me and said, “See if you can figure this thing...
Craig Cochran
ISO 9001:2015 does a lot of things right, but using clear language isn’t one of them.
One of the most glaring examples is the transformation of the word “records” into “retained documented...
Craig Cochran
President Obama was recently quoted in a CBS news article as saying that if he could change anything about his presidency, it would be to tell more stories. That got me thinking. Could “storyteller”...
Craig Cochran
Product certifications have exploded in recent years. Products ranging from pine lumber to children’s toys carry some sort of certification, and the organizations issuing certifications are as...
Craig Cochran
When I first got into quality, I really hated verifying the effectiveness of actions taken to correct a problem. After all, I was young and inexperienced. All of the people whose actions I was...
Craig Cochran
So you have a customer complaint. It’s not just any complaint, but a huge one from your biggest customer. The problem affects millions of dollars in business and threatens the survival of your...
Craig Cochran
War heroes are a special category of leaders. They embody bravery, resoluteness, and strength—quintessential attributes of good leaders. This is exactly the sort of leader Shakespeare gives us at the...
Craig Cochran
A few years ago, we had a mysterious scratching sound in our attic. My 5-year-old daughter was terrified, and everybody’s sleep was being interrupted on a nightly basis.
“We need to do something...
Craig Cochran
A few years ago, I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and...
Craig Cochran
Last year, I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly,...
