Content by Paul Naysmith

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Paul Naysmith
If you have ever used Maslow’s hierarchy of needs out of context, and especially as they relate to motivation in the workplace, I will track you down and tape you to a lamppost with a sign around...
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Paul Naysmith
This June will you be wishing the Magna Carta a very happy birthday? An 800-year-old document might not necessarily warrant a lovely slice of cake, but I’m sure someone somewhere will be...
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Paul Naysmith
I have four clocks hanging on my office wall, each one individually set for a strange and different time zone somewhere on this planet. I need to know these various times, as I am sure to engage...
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Paul Naysmith
If your preferred media outlet has yet to cover the current topic of conversation about Scottish independence, the following may be, well, news to you. On Sept. 18, 2014, the people living in...
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Paul Naysmith
Recently I walked headlong into a conversation on quality costs, or the cost of poor quality (COPQ), or the cost of quality, or some other term I’ve forgotten from that discussion. I realized that...
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Paul Naysmith
From where I sit, flying high in the air, I can see the deep royal blue of the Atlantic. White waves are cresting around an island below, outlining the green and brown blob that, without a map, is...
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Paul Naysmith
It was yesterday, a glorious sunny distraction of a day, and while alternately admiring the world outside my window and reading the latest issue of CQI’s Quality World, I came across a plea for...
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Paul Naysmith
It’s Saturday morning and Mrs. N. has a project for me: assembling her new bicycle. It has arrived in an imposing brown box, and I’m attempting to interpret the instructions. Looking over the...
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Paul Naysmith
I’m one of those 40 million customers who had their bank card and PIN stolen while shopping at Target, one of America’s largest chains of general super-stores. Like most of the affected consumers,...
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Paul Naysmith
For work purposes, I first made my way to the United States on a short business trip in October 2007. I remember it vividly. I was not long married, and my boss was putting me on the long haul into...