Content by Mark Hembree
Mon, 03/31/2025 - 12:03
Some people don’t feel like they’re working unless their hair’s on fire. Somehow, they think it’s admirable to be feverish at a frenzied pace, breathless and full of urgency, turning tasks in record time and pushing the team to accelerate. Surely…
Thu, 10/24/2024 - 12:03
If you’re reading this, you probably read a lot. You’ve made your way through all our industry news, keeping tabs on trends in our feature stories and gleaning a greater understanding of your own business—at least we hope so.
And if you read this…
Mon, 09/09/2024 - 12:03
The world of remote work spawned by the pandemic posed several new and unprecedented challenges as employers and employees alike reconfigured relationships and adopted new expectations for each other.
For most people who were able to do so,…
Thu, 04/04/2024 - 12:03
Everyone knows customer service is increasingly automated and impersonal—that’s a “dog bites man” story. It’s not news because it happens all the time. When a man bites a dog, that’s news.
But what if you’re bitten by a chatbot or AI? Aside from…
Tue, 01/09/2024 - 12:03
Without raising false alarms, it’s fair to say that password insecurity is a problem that lives near you and is worthy of your attention.
In its article, “139 password statistics to help you stay safe in 2023,” digital security firm Norton cites a…
Wed, 07/12/2023 - 12:03
Pick a problem—any problem. As soon as you have one without an immediate answer, we can begin.
Perhaps you’re a quality professional, an auditor, a systems analyst, or just the person your boss sent to find out what the heck is going on around here…
Wed, 05/17/2023 - 12:03
Now that AI is an acronym that doesn’t really need to be spelled out (artificial intelligence, just in case you’ve been off the planet the last couple of years), we are hearing and understanding more about its various applications and capabilities…
Thu, 04/13/2023 - 00:03
Does this sound familiar? “Welcome to [insert company name here], the [corporate slogan or superlative]. All of our agents are busy serving other customers. Your call is important to us. Please stay on the line for the next available agent. Your…
Tue, 01/24/2023 - 12:03
When I started working from home in 1998, it wasn’t by choice. I was writing for a major record label that decided—in so many words—that I was like a painting that didn’t go with the furniture. (Fine. Know what you get when you play New Age music…
Thu, 10/13/2022 - 12:03
Many trade shows have disappeared or diminished in recent decades—but not the International Manufacturing Technology Show, a biannual event held every even-numbered year in Chicago, this year from Sept. 12–17. In its 33rd year, IMTS was of…
