Organizations are eager to benefit from generative artificial intelligence. But in the rush to deploy AI to meet business goals, some companies jump in without fully weighing whether it’s best to buy an existing model, purchase a model and enhance it with their own data, or build a custom AI solution from scratch.

Each requires different capabilities, partnerships, and levels of…

Small to midsize manufacturers are facing mounting pressure from unpredictable supply chain disruptions. From fluctuating customer demand to reshoring operations and diversifying suppliers, maintaining efficiency and protecting cash flow have never been more critical.

Global instability, shifting market demands, transportation delays, and supplier shortages are no longer rare…

In October 1989, my company hosted Total Improvement Process Week, one of the most productive experiences of my career. Our consultant was Ryuji Fukuda, a Deming Prize winner and author of Managerial Engineering (Productivity Inc., 1983), a book I still value for its emphasis on management’s role in continuous improvement. When the chance came to bring Fukuda in for a workshop, we jumped on it…