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Lean
Rethinking Meritocracy
Akhilesh Gulati
Meritocracy—the idea that individuals should advance based on their talent and hard work—appeals to our sense of fairness. However, despite its noble intentions, meritocracy often fails in practice. Emilio J. Castilla’s The Meritocracy Paradox (Columbia University Press, 2025) highlights how unconscious biases and systemic barriers undermine this ideal, especially in hiring, evaluations…
Customer Care
How to Manage Painful Customer Experiences
Chip Bell

One hour after takeoff from London’s Heathrow Airport on an intercontinental flight to the U.S., the pilot announced the aircraft was returning, “because my windshield just shattered.” After gasps from passengers, he calmly announced there was no danger, but there would be a long delay to secure and load a different aircraft. 

Once safely on the Heathrow tarmac, the pilot…

Innovation
The Quality Digest Roadshow
Jeff Dewar

I’m thrilled to announce something we’ve been working on for a year and a half—a project that took us 30,000 miles across America and into the heart of industries that most people never see. On Nov. 12, 2025, Quality Digest will premiere the first episode of The Quality Digest Roadshow, a 12-episode documentary series that reveals the hidden science shaping everything in your daily life:…

Lean
The Power of Fun at Work
Kate Zabriskie

When most people think about work, fun probably isn’t the first word that comes to mind. Deadlines, meetings, and spreadsheets? Sure. But laughter, camaraderie, and a little silliness? That often feels like a luxury, not a priority.

Here’s the truth: Fun at work isn’t just about blowing off steam or throwing office parties. It’s a powerful tool that drives engagement,…

Featured Video

Hexagon’s Revolutionary Handheld 3D Scanners can Reduce Inspection Times by 50%

Videos

What the %@$# Is Metrology?
Features
Quality Management During Manufacturing Changes
Mike King
Change is inevitable in manufacturing. Controlling change effectively distinguishes industry…
What the %@$# Is Metrology?
Dirk Dusharme @ Quality Digest
Literally, everything that surrounds us has been measured—and I do mean literally. Look around you…
The Evolution of Maintenance
Chris Kuntz
What once seemed like the future of work is fast becoming present-time reality on factory floors…
3D Scanners Keep WTR Race-Ready and Drivers in Control
Creaform
In motorsport, performance isn’t defined by a single factor. It’s the sum of countless details,…
Digitalization: Next Stops on Your Journey
Rajas Sukthankar
Simply put, we live in a digital world—both in our personal lives and on the job. In manufacturing…
Building a Strong EQMS Foundation
Stephanie Ojeda
When organizations implement an enterprise quality management system (EQMS), the instinct is often…
Is the Pharmaceutical Industry Missing Out on FMEA?
William A. Levinson
My June 2025 article, “How to Avoid FDA Warning Letters,” points out that inadequate corrective and…
More Features
News
Global Supply Chains Adapt 7 Months After ‘Liberation Day’
(QIMA: London) -- QIMA, a global leader in quality assurance and compliance, has announced its Q4…
Groundup.ai Launches World’s First Agentic AI for Cognitive Maintenance
(Groundup.ai: Singapore) -- Groundup.ai, a fast-growing leader in AI-powered industrial reliability…
QT9 Software Highlights QT9 QMS
(QT9 Software: Aurora, IL) -- QT9 Software, a global technology leader in quality management…
Flowfinity and AI-Enhanced Workflows Elevate Field Service Delivery
(Flowfinity: Vancouver, BC) -- Flowfinity, a leader in no-code business process management and…
KYZEN Highlights METALNOX Product Line at parts2clean
(KYZEN: Nashville, TN) -- KYZEN, a global leader in innovative, environmentally responsible…
SOCMA Report Finds Specialty Chemical Manufacturers Positioned for Growth
(Society of Chemical Manufacturers & Affiliates: Washington, D.C.) -- The Society of Chemical…
‘Seating Chart’ for Atoms Helps Locate Their Positions in Materials
(MIT: Cambridge, MA) -- If you think of a single atom as a grain of sand, then a wavelength of…
FOBA Presents Next-Generation Y-Series at productronica 2025
(FOBA: Selmsdorf, Germany) -- FOBA Laser Marking + Engraving, a leading provider of laser-marking…
More News

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