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Customer Care
Does Customer Service Training Really Work in 2026?
John Tschohl
Most organizations are reluctant to spend time and money training their workforce on customer service. There are a variety of reasons:1. It will do no good.2. By the time they’re trained, the employees will leave.3. It’s common sense. Everyone already understands customer service.4. It’s too expensive.5. We have too many locations scattered all over. Not possible.6. We tried it several years ago…
Improvement Tools
Why ‘AI Ethics’ Is a Misnomer
Cornelia C. Walther

Every boardroom has heard it. Every procurement checklist includes it. Every investor deck now features it somewhere between the mission statement and the revenue model. “AI ethics” has become the term that signals seriousness without necessarily delivering it. That gap deserves examination—because the weakness of the term is structural, and structural weaknesses tend to surface at expensive…

Manufacturing
Reducing False Rejects Without Adding Line Complexity
Bhuvan Yadav

False rejects quietly impede manufacturing efficiency, yet most quality teams treat them as an acceptable cost. This article examines why they persist, what makes them hard to eliminate with conventional systems, and how AI-based visual inspection is helping plants address the root cause.

The hidden cost nobody tracks closely enough 

Walk through most manufacturing plants and…

People Management
It’s Called Brutal Prioritization for a Reason
Mike Figliuolo

During times of excessive work and crisis, something has to give. Sometimes brutal prioritization is the only way to make it through those challenging times with your sanity intact.

It happens to all of us. The universe, in its infinite wisdom, determines this month, of all months, is the month to test your mettle.

It was a busy month to start. Multiple big project…

Featured Video

What’s a 150-Year-Old Meat Chopper Have to Do With America’s Favorite Sports Car?

Videos

Starrett HDV250 Video Comparator
Features
The Growing Importance of Multiaxis Testing for Next-Gen Aerospace Qualification
Data Physics
Aerospace qualification standards continue to shift as component designs grow more intricate and…
Selecting and Training Internal Auditors
Craig Cochran
With ISO 9001:2026 just around the corner, the topic of internal auditing is likely on the minds of…
Looking Back to Move Forward: Finding AI Potential in Existing Systems
Irina Shimko
Two years ago, the dominant conversation around AI in enterprise software was about pilots. Every…
Applying FMEA to AI-Augmented Medical Devices
Sai Ranjith
The U.S. Food and Drug Administration scrutiny of AI and machine learning in medical devices is…
Manufacturing’s Engagement Gap Is Creating Safety Risks on the Factory Floor
Chris Chuang
Manufacturers have spent millions investing in safer equipment, smarter automation, and…
How to Prevent Actuator Failure in Continuous-Duty Industrial Applications
Janine Kyle
Businesses running equipment that depends on actuators, especially in high-cycle or nonstop…
What AI Adoption in Global Firms Really Looks Like
Mark Stabile, Ridhima Aggarwal
We often think of AI as a technological revolution that will transform industries, disrupt jobs,…
More Features
News
Momentum Technologies Achieves Record Purity Milestones for Rare Earths
(Momentum Technologies: Carrollton, TX) -- Momentum Technologies, a critical minerals refining and…
Hamar Laser Enhances Time-Saving Surface Plate Calibration System
(Hamar Laser Instruments: Danbury, CT) -- Hamar Laser Instruments, a world leader in laser…
Eve Air Mobility Publishes Inaugural Sustainability Report on Urban Transportation
(Eve: Melbourne, FL) -- Eve Air Mobility, a global leader in electric vertical take-off and landing…
OGP’s New StarLite S1 Semiautomatic 3-Axis Video Measurement System
(OGP: Rochester, NY) -- Optical Gaging Products (OGP), a leading manufacturer of optical and…
AIMS Metrology to Introduce Multisensor Inspection Solutions at IMTS 2026
(AIMS Metrology: Dayton, OH) -- Metrology continues to transition from its role as a final quality…
Philatron’s New High-Heat Silicone Wire and Cable Production Line
(Philatron: Los Angeles) -- Philatron Wire and Cable, a leader in custom cable manufacturing,…
Propel Software Launches Production Model Context Protocol for PLM
(Propel: Redwood City, CA) -- Propel, creator of the first product value management (PVM) platform…
Discovery Could Lead to Brighter, More Energy-Efficient Digital Displays
(MIT: Cambridge, MA) -- A new study led by MIT researchers could drive the development of more…
More News

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