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Customer Care
Business Needs to Remember the Forgotten Stakeholders
Dolf van der Haven
When businesses talk about customer experience, the conversation almost always focuses on the end user. That’s understandable, but dangerously narrow. In modern service ecosystems, particularly those governed by service integration and management (SIAM), the customer experience depends just as much on those behind the scenes: employees delivering the service and suppliers supporting it. Yet, too…
Innovation
How AI Is Reshaping Quality Assurance Across Industries
Harikrishna Kundariya

AI has amazing capabilities, and it’s one of the best technologies for the future. It’s helping to change the world and bringing productivity enhancements across industries with its exceptional use cases. Quality assurance isn’t left out, either. AI is highly useful in any product development process, and many companies are already harnessing it.

Here, we’ll explore how AI is…

Lean
Buying a Quality Management System
Robin F. Goldsmith

Many organizations have decided to automate their quality management system (QMS) or upgrade their currently automated QMS. Quality management tends to involve significant numbers of documents, which automated systems are especially efficient at creating, accessing, tracking, updating, and reporting. Because QMS requirements are often similar from one organization to another, a number of QMS…

Metrology
Building a Calibration Procedure for Calipers
George Schuetz

Digital calipers are one of the most common hand tools used on the shop floor. In a manufacturing plant, under a quality control system, these tools must be checked and calibrated regularly.

Past articles have discussed the pros and cons of doing gauge calibrations internally or by an external calibration facility. Both have their cost and advantages/disadvantages. However,…

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Features
The Limits to Hybrid and Remote Work
Knowledge at Wharton
The case for in-office work has never been stronger. This may seem surprising, given that many…
How to Conduct a Root Cause Analysis
Lexi Sharkov
When an issue arises, it’s important to take quick action. Whether that means launching a software…
Why Women Don’t Need to ‘Act Like Men’ to Get Ahead
Knowledge at Wharton
My first day as a consultant coincided with the annual women’s summit, and so the other female new…
Custom Models From 3D Scans on Any Budget
David Mihal
Quality Digest was recently fortunate enough to get more information on Geomagic Design X for…
Palladium Filters Could Help Generate Cheaper, More Efficient Hydrogen Fuel
Jennifer Chu
Palladium is a key to jumpstarting a hydrogen-based energy economy. The silvery metal acts as a…
Making Continuous Improvement Measurable
Charleen Newland
Many organizations list continuous improvement (CI) as a priority, but it often fails to take root…
Analyzing Layer-by-Layer Additive Manufacturing
Silke von Gemmingen
Powder bed-based laser melting of metals (PBF-LB/M) is a key technology in additive manufacturing…
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News
Hexagon Makes Professional Grade 3D Scanning Accessible
(Hexagon Manufacturing Intelligence: Cobham, England) -- Hexagon’s Manufacturing Intelligence…
Mahr Introduces New and Improved Precimar ICM 100 IP
(Mahr: Providence, RI) -- Mahr, a leading provider of dimensional metrology solutions, announces…
Schreiner ProTech Develops Labeling Solution for Kratos Industries
(Schreiner ProTech: Oberschleissheim, Germany) -- Based in Colorado, Kratos Industries manufactures…
Sick Expands Its Digital Portfolio With New Sensor Models
(SICK: Minneapolis) -- Having provided more digital sensor models of 2D and 3D LiDAR sensors,…
CAISI Evaluation of DeepSeek AI Models Finds Shortcomings and Risks
(NIST: Gaithersburg, MD) -- The Center for AI Standards and Innovation (CAISI) at the U.S.…
Leica Introduces TS20 Robotic Total Station With Edge AI
(Leica Geosystems: Heerbrugg, Switzerland) -- Leica Geosystems, part of Hexagon, has announced the…
Breakthrough Could Bring Friction Stir Welding to Assembly Lines
(Pacific Northwest National Laboratory: Richland, WA) -- A spinning tool plunges into two pieces of…
Velo3D Expands Open Platform With Dyndrite Corp. Integration
(Velo3D: Fremont, CA) -- U.S.-based Velo3D, a leading provider of metal additive manufacturing (AM…
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