What’s truly holding your discrete manufacturing shop back from reaching its full potential? It’s often not the commonly cited culprits like labor shortages, razor-thin margins, or fierce competition. It’s more often paper: the unseen, insidious enemy.

Imagine your shop floor: stacks of traveler packets, critical work orders printed and distributed, production schedules taped to…

The conversation about generative AI (gen AI) is unavoidable in today’s business landscape. It’s disruptive, transformative, and packed with potential—both thrilling and intimidating.

As organizations adopt gen AI to streamline operations, develop products, or enhance customer interactions, the inevitable side effect among employees is anxiety. Will jobs vanish? Will…

In this article I’m looking at a question that’s rarely asked in management: What if the most responsible course of action isn’t to maximize benefit, but to minimize harm? In decision theory, this is expressed as the minimax principle. The idea is that one should minimize the worst possible outcome. In human systems, that outcome is best understood as harm to people, relationships, and the…