At a typical manufacturer, the cost of poor quality runs to 15–20% of sales. Shellye Archambeau, a Quality Digest contributor, once put a face on that number: A $250 million company added up its repair, rework, scrap, warranty, and write-off costs, and found they equaled 20% of sales. That’s one full day of every five-day week spent making scrap—about $200,000 a day.

Most plants…

A foundry can produce an impressive inspection package and still leave its customer with an unanswered question: Which records actually supported the decision to ship this part?

An alloy chemistry report might identify a melt. An X-ray image could show one internal area. A coordinate measuring machine report may verify dimensions. A melt/heat identifier (as defined in the…

From disagreements over the right strategy to heated recriminations following a project failure, conflicts are a regular part of business life. But most leaders and teams view conflict as a negative that should be avoided at all costs. When disputes do occur, leaders are often quick to apportion blame and identify the person, people, or operational issues responsible.

However,…