The next advantage in business will come from leaders who can manage machine labor as deliberately as they manage people. Professor Ethan Mollick at Wharton framed this as AI management after watching executive MBA students use ChatGPT, Claude, Gemini, Claude Code, and Google Antigravity to build working startup prototypes in four days.

The lesson for executives is blunt: The…

Most organizations are reluctant to spend time and money training their workforce on customer service.

There are a variety of reasons:
1. It will do no good.
2. By the time they’re trained, the employees will leave.
3. It’s common sense. Everyone already understands customer service.
4. It’s too expensive.
5. We have too many locations scattered all over…

Every boardroom has heard it. Every procurement checklist includes it. Every investor deck now features it somewhere between the mission statement and the revenue model. “AI ethics” has become the term that signals seriousness without necessarily delivering it. That gap deserves examination—because the weakness of the term is structural, and structural weaknesses tend to surface at expensive…