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Mona K. Draper

Senior director of process excellence

Maersk

Mona K. Draper is a senior director for North America Process Excellence at Maersk Line, the largest container shipping company in the world.  She’s part of a small cadre of change agents rolling out and integrating process excellence throughout North America Maersk. Her role in customer service is a Six Sigma Master Black Belt where she mentors Black Belts, manages a portfolio of projects, coaches Green Belts, implements process management at the gemba level , and coaching all levels to sustain and support a lean desk-level culture. Draper leads a team that developed a financial validation process for belt projects which has been subsequently adopted globally. 

Sat, 08/03/2013 - 15:50
Easy for Our Customers, Efficient for UsHow a global shipping company navigates toward process excellence
Sat, 08/03/2013 - 15:50
Maersk Line is the largest container shipping company in the world. At any given time, its 500 vessels transport approximately 3 percent of the world's gross national product (GNP). In 2007, I walked into Maersk as a lean Six Sigma consultant…
      

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