H. James Harrington

CEO, author, and renowned quality professional

Harrington Management Systems

H. James Harrington is CEO of Harrington Management Systems, which specializes in total quality management (TQM), Six Sigma, lean, strategic planning, business process improvement, design of experiments, executive management mentoring, preparing complete operating manuals, organizational change management, ISO 9000, ISO 14000, and TRIZ. Harrington is a prolific author, having written hundreds of technical reports, magazine articles, and more than 35 books. He has more than 55 years of experience as a quality professional. Harrington is a past president of the American Society for Quality (ASQ) and the International Academy for Quality (IAQ).

Tue, 06/24/2008 - 22:11
Work on What Matters MostA simple table can help select the right projects.
Fri, 08/01/2008 - 07:29
One of the major causes of TQM and Six Sigma failures is selecting the wrong project. This selection is probably one of the most important decisions that management can make to support the improvement process. There are many approaches that can…
Management ParticipationWork, act, and be responsible.
Tue, 06/24/2008 - 22:11
The most important requirement for actuating the improvement process of your management system is to have your full management team participating before the nonmanagement employees become involved in the process. Management must be totally…