Dawn Bailey

Writer and editor

Dawn Bailey is a writer/editor for the Baldrige Program involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience (18 years at the Baldrige Program) working on publications and education teams. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.

Wed, 05/27/2015 - 16:14
Insights on Excellence from a Baldrige Education LeaderA systematic, data-driven approach can help every child succeed in school
Tue, 06/18/2013 - 12:16
One of my favorite educators was my high-school American history teacher because I remember really learning something. Rather than taking primarily written tests, we often reenacted notable moments in history, and our tests came from how well we…
Is Baldrige Worth the Investment?Let’s start with the military
Mon, 06/10/2013 - 13:15
Arecent online story in TIME magazine, “A Better Return on Investment” profiled the U.S. Army’s Fort Stewart in Georgia, focusing on the base’s Baldrige journey. Baldrige staff and stakeholders that I’ve heard from have varying opinions of whether…
First Win Their Hearts and Minds, Then Consider These StepsHow the City of Irving, Texas, makes it work
Fri, 05/17/2013 - 10:23

What’s the key to managing and engaging literally a city of employees? The City of Irving, Texas, the 2012 Baldrige Award recipient and municipal role model, may have some ideas. “Say what you mean and do what you say,” says city manager …
When Lightning StrikesA small business uses the Baldrige Criteria to stay in business
Mon, 05/13/2013 - 09:54

What do you do when revenues rapidly decline, banking and financial institutions pull back, and there’s a national workforce decline? For many business owners, it’s as if lightning has struck their organizations’ industries not once, but…
The Last Man StandingHow a U.S. textile company became a Baldrige success story
Thu, 04/05/2012 - 09:35
Some 147 years ago, Milliken & Co. was selling woolen goods manufactured in New England; it soon expanded to represent the cotton mills of the southern United States. With a passion to be not the biggest but the best, the Milliken family led the…
Not Just Another Management ToolHealth Care Criteria offer pathway to prepare for reform
Thu, 01/13/2011 - 11:03
U.S. health care organizations, from multihospital systems to rural community health centers, are gearing up for the challenge of their times: the effect of health care reform on how they care for patients and how they run their operations. Future…