Mon, 01/06/2014 - 11:12
Paul Batalden, M.D., professor at The Dartmouth Institute for Health Policy and Clinical Practice, once said, “Every system is perfectly designed to get the results it gets.” This idea seems applicable to any system of human design. Phrased…
Mon, 12/16/2013 - 12:30
Nobody likes to be told they’re doing something wrong. But if you were doing something wrong due to a misunderstanding, and it was actually hindering your operations while adding unnecessary cost, wouldn’t you want to know?
For example, let’s…
Sun, 12/08/2013 - 13:01
Based on a reading of the ISO 9001:2015 Committee Draft (CD), the 2015 standard will further clarify and emphasize the requirement to apply a process approach. Although the requirement has been resident in the standard since 2000, this fundamental…