Craig Cochran is the general manager of Cochran Consulting. He has an MBA from the University of Tennessee and a bachelor’s degree in industrial management from the Georgia Institute of Technology. Cochran is a Certified Quality Manager, Certified Quality Engineer, Certified Quality Auditor, Certified HACCP Auditor, and Certified Biomedical Auditor through the American Society for Quality. He has more than 35 years of industry experience in quality assurance and management.

Cochran consults, writes, speaks, and teaches extensively on management, improvement, problem solving, customer satisfaction, and quality. He’s the author of numerous books, including: The Ultimate ISO 9001:2015 Checklist; Internal Auditing in Plain English; ISO 9001:2015 in Plain English; The Seven Lessons: Management Tools for Success; Problem Solving in Plain English; ISO 9001 in Plain English; The Continual Improvement Process: From Strategy to the Bottom Line; Customer Satisfaction: Tools, Techniques, and Formulas for Success; and Becoming a Customer Focused Organization. All are available from Paton Press (www.patonprofessional.com).

Craig Cochran
678-699-1690
Cochranconsulting@gmail.com