Using Nonparametric Analysis to Visually Manage Durations in Service ProcessesKnowing how much time you need to complete a task may be very useful
Wed, 03/19/2014 - 16:53
My main objective is to encourage greater use of statistical techniques in the service sector and present new ways to implement them.
In a previous blog, I presented an approach you can use to identify process steps that may be improved in the… Quartile Analysis for Process ImprovementHow simple summary statistics can help you identify processes that can easily be improved
Tue, 09/03/2013 - 17:10
The value of analyzing data is well established in industries like manufacturing and mining, but data-driven process and quality improvement is increasingly being adopted in service industries such as retail sales and healthcare, as well. Here I'll… Using Design of Experiments to Minimize Noise EffectsA useful tool to make processes and products less sensitive to variations
Thu, 06/27/2013 - 08:14
All processes are affected by various sources of variations over time. Products that are designed based on optimal settings will, in reality, tend to drift away from their ideal settings during the manufacturing process.
Environmental fluctuations…
