Should Quality Have Time Limits?Where’s my coffee and a hot shower!
Mon, 02/09/2009 - 17:25
Anyone who has ever purchased merchandise from L.L. Bean is no doubt aware of this rock solid guarantee:
“Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise.… Clean Up on Aisle Five!Quality is spilling out everywhere.
Mon, 01/12/2009 - 10:39
Many of us will look back on 2008 as the year when gas prices soared to unbelievable highs and our 401ks dropped to unbelievable lows. A key measure of consumer confidence fell to an all-time low in December and a dismal job market and uncertain… Top 10 Holiday Shopping and Restaurant CourtesiesHave a stress-free holiday season
Fri, 12/12/2008 - 08:39
As we move into the frenzy of the holiday shopping season, most of us will have encounters with shopping center store personnel and restaurant staff. Stores and restaurants will be filled with people looking for that perfect gift, then quickly… It’s Time For Heads To Roll!No longer any room for incompetence
Wed, 11/26/2008 - 08:34
One of my favorite movies is a dark gangster movie starring Joe Pesci entitled "8 Heads in A Duffel Bag." Pesci, a mob courier is hired to transport the heads of eight murder victims to a mafia boss to prove that the “hits” had in fact taken place… Runners and Their Corporate CounterpartsWinners, losers, cheaters, laggards, champions
Mon, 10/20/2008 - 18:00
For the past 35 years or so, I have been a runner. My daily routine consists of a five-mile run followed by a seven-mile bike ride. Over the years, I have competed in numerous 10K (6.2 mile) events, 5Ks (3.1 mile), a marathon (26.2 mile), several… What I Did on My Summer VacationI've been demagnetized!
Fri, 10/03/2008 - 16:01
For some, Labor Day signals the end of summer as preparations for autumn and the accompanying holidays begin. As is customary in some locales, warm weather clothes, including one’s white wardrobe and shoes, are returned to the closet until next… I Attract Poor ServiceCan I be demagnetized?
Wed, 07/23/2008 - 07:10
To illustrate how out of place he sometimes felt, comedian George Gobel once remarked, “Have you ever felt that the whole world was a tuxedo and you were a pair of brown shoes?” When it comes to good customer service I sometimes feel like those… Where’s My Onion Soup?
Mon, 07/07/2008 - 19:39
In the last couple of months, two topics have become particularly vexing to me. First, how can we be environmentally responsible by purchasing E85 fuel when there are few service stations that provide this new elixir? Second—even more difficult to… Got Empowerment?The keeper of the keys
Mon, 06/02/2008 - 22:00
I think most of us would agree that there are a handful of attributes that separate average companies from those that should be held up as role models. Some of those traits would be: a strong and achievable strategic plan, management interaction… How’s Your Credibility?Clearing the air and correcting some misconceptions
Mon, 05/05/2008 - 22:00
It seems that not a day goes by that some politician, government official, or CEO of a major company has to retract a misspoken remark or admit that a previous message was either exaggerated or wasn’t factual. Despite the seriousness of the…