COPIS: Tool or Strategy?It’s both—and valuable
Wed, 06/22/2011 - 06:00
Most businesses, government, or even nonprofit organizations have business processes. Generally, processes are documented. Most organizations also have performance measurements. But step back for a moment and ask two fundamental but strategic… Root Cause Analysis, Part 3: Critical Success FactorsTurning defects into opportunities
Thu, 04/28/2011 - 09:37
In part one of this article, I explained the technique of root cause analysis (RCA) in an easy-to-understand manner with simple examples. In part two, we looked at some critical success factors to get maximum results from your RCA. In part three… Root Cause Analysis, Part 2: Critical Success FactorsThe whys and why nots of successful analysis
Wed, 04/27/2011 - 06:00
In part one of this article, the technique of root cause analysis (RCA) was explained using simple examples. Part two contains a detailed list of critical success factors to get maximum results from your RCA. These are based on lessons learned from… Root Cause Analysis, Part 1: TechniqueSimple but not easy
Wed, 04/13/2011 - 11:48
Root cause analysis (RCA), rightly applied, can turn problems, defects, or complaints into opportunities for continuous, permanent improvement. This anecdotal article is based on first-hand experience of applying RCA to dozens of business…
