Call centers can use AI in truly collabortive ways
Rooting out bias in artificial intelligence will require addressing human and systemic biases, too
The short answer: Standard weights, rigorous procedures, and state inspectors ensure measurements are fair and accurate
Safeguarding secret information while enabling faster computation
Four tips for a successful future
You can learn a lot from one- and five-star ratings
Customers want to know their options, and they won’t wait weeks for an answer
New tech breathes life into an established platform
We need creativity to solve the workforce crisis
As more sales occur online, companies are trying to replicate the in-store sensory experience
These innovations could change how the world shops
After 40 years of publishing, Quality Digest is in a very good place
From scrappy underdog to premier destination for all things quality
Quality has become invisible. Because it’s everywhere.
Paying it forward
Maryland’s innovative and sound approach could be the solution for rescuing systems nationwide
‘Our Baldrige journey has enabled us to destroy many of the belief systems that keep governments from improving’
Wise Systems has grown from an MIT class project to a company helping multinationals improve last-mile logistics
A legacy of forward thinking kept medical center on its award-winning path
57 percent of consumers believe restaurant employees have more control over their experience than the brand itself