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The Pivotal Management Challenge of the AI Era

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History indicates that major technological changes can take about half a century to go from the first lab drawings to society.

Hey Siri! Why Are Food Retailers So Slow to Embrace Technology?

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Your own voice will likely become the most significant focus for food retailers and restaurants in the immediate future. Voice searches are increasingly becoming the norm.

Workplace Safety Standards: ISO 45001

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According to the International Labor Organization, around the world every day 7,600 people die from work-related accidents or diseases—that’s more than 2.78 million people every year.

Despite Consumer Worries, the Future of Aviation Will Be More Automated

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In the wake of the Lion Air and Ethiopian Airlines crashes of Boeing 737 Max planes, people are thinking about how much of their air travel is handled by software and

The Rising Need for Quality Control Within the Cannabis Industry

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With medical cannabis being legal in Canada since 2002, and recreational use becoming legal in 2018, Prime Minister Justin Trudeau’s promise to his country has caused a storm.

Boeing Is Doing Crisis Management All Wrong

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In a crisis, time is not on your side. A crisis creates a vacuum, an informational void that gets filled one way or another.

Organizing for Safety and Sustainable Performance

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Given the number of meetings most organizations have, you’d think everyone couldn’t help but be on the same page. Sort of a natural, automatic byproduct of spending so much time together. Nice idea, but not really true.

The Perils of Outsourcing: A Case Study

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Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes was limited to a few sentences in the standard’s clause 4.1.

The Higher the Quality, the <em>Lower</em> the Cost

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Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers.

Information Security: To Hack, or Not to Be Hacked

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When we think about IT security, we typically think about the large hacks that were reported in the press. When viewed as a whole, we can understand the magnitude of lost data.

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